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Customer Service Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

I am a personable and dedicated worker in any job opportunity I have had. I am 23 years old. I have not only worked as a server and in customer service with most of my employment opportunities, but I help manage the bakery I work at currently. I run the store by myself on my shifts and close at the end of the day, also help prepare orders to be wholesale shipped to local shop-rite’s in New Jersey. I adapt to any new position I may hold in my work place and I am a fast learner as well. I am very determined to be the best employer I can possibly be. I was also apart of the sorority Phi Sigma Sigma in college, and held leadership positions there as well. I was social chair on the executive council for a semester and was sisterhood development chairman for a year.

Skills
  • Credit card payment processing
  • Quality control
  • Product organization
  • High-energy attitude
  • Store maintenance
  • Shipping and receiving understanding
  • Experience in leadership
  • Training & Development
  • Communication
Experience
Customer Service, 10/XXX7 to Current
Wegmans Food Markets, Inc.Fayetteville, NY,
  • Assessed customer needs and upsold products and services to maximize sales.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
  • Maintained inventory and supply levels to manage production workflows.
  • Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
  • Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Carried pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards.
  • Completed opening, closing and shift change tasks to promote store efficiency.
Server, 01/XXX7 to 09/XXX7
Senior Commons At Powder MillYork, PA,
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Rearranged tables and chairs, located or rolled extra silverware and [Action] to prepare for large groups.
  • Greeted newly seated guests quickly and efficiently.
  • Calculated charges, issued table checks and collected payments from customers.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Processed customers' payments and provided receipts.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Hostess, 04/XXX5 to 12/XXX6
Trinity Health CorporationFarmington Hills, MI,
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Answered telephone to provide dining information and take party reservations.
  • Communicated with kitchen staff about cook times to foster customer satisfaction.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Enhanced guests' experiences by fulfilling special requests during visits.
Education and Training
High School Diploma: , Expected in
William Paterson University Of New Jersey - Wayne, NJ
GPA:

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Resume Overview

School Attended
  • William Paterson University Of New Jersey
Job Titles Held:
  • Customer Service
  • Server
  • Hostess
Degrees
  • High School Diploma