My name is Jessica but most people call me Will. I can say Iām pretty experienced with dealing with customers due to my past jobs Iāve worked at. I like to put the customers first and keep them coming back. I can offer great service and great work ethic skills. Iām very reliable and passionate in anything Iām doing.
Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Dedicated [Job Title] talented at processing high volumes of error-free transactions and meeting departmental goals. Offering [Number] years of experience in quickly resolving [Type] issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.
Personable, friendly and solution-oriented [Job Title] with over [Number] years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, [Area of expertise], time management and sales. Dedicated to customer loyalty and satisfaction.
Enthusiastic Client Service professional with [Number] years of client interface experience. Well-versed in [Industry] products, services and consumer trends. Skilled in both individual and team roles, with expertise in training and mentoring new staff on company objectives.
- Report creation
- Report generation
- Credit card payment processing
- Process optimization
- Customer relations
- Sales expertise
- Problem-solving abilities
- Customer support
- Payment acceptance
- Account management
- System updates
- Inbound and outbound calling
Kalamazoo, MI, 03/2019 - 02/2020
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assessed customer needs and upsold products and services to maximize [Type] sales.
- Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
- Interviewed customers regarding [Type] issues and reported feedback to management team.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Reviewed account and service histories to identify trends and issues.
- Educated customers on special pricing opportunities and company offerings.
- Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
- Exceeded company productivity standards [Number]% on consistent basis, handling more than [Number]% of quota each day.
- Documented conversations with customers to track requests, problems and solutions.
- Delivered service and support to each customer, paving way for future business opportunities.
- Set up and activated customer accounts to maintain QA satisfaction levels.
- Worked with [Job title] to develop customer service improvement initiatives.
- Upheld privacy and security requirements established by [Type] regulatory agencies.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
Westlake Village, CA, 07/2018 - 04/2019
- Assessed customer needs and upsold products and services to maximize [Type] sales.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Worked with [Job title] to develop customer service improvement initiatives.
- Documented conversations with customers to track requests, problems and solutions.
- Educated customers on special pricing opportunities and company offerings.
- Set up and activated customer accounts to maintain QA satisfaction levels.
- Delivered service and support to each customer, paving way for future business opportunities.
- Exceeded company productivity standards [Number]% on consistent basis, handling more than [Number]% of quota each day.
- Upheld privacy and security requirements established by [Type] regulatory agencies.
- Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Translated services for [Number]-person team to serve [Language]-speaking customer needs.
San Antonio, TX, 01/2018 - 06/2018
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Improved overall customer purchasing experiences to promote steady revenue.
- Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
- Cold-called over [Number] prospective customers daily with [Number]% success rate.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Exceeded sales goals by [Number]% for [Number] consecutive years.
- Exceeded monthly sales goals by [Number]% through successful [Task].
- Prepared and processed contracts and order forms for new and existing customers.
- Achieved or surpassed sales quotas by as much as [Number]%.
- Kept up-to-date with regional market and [Type] industry trends to optimize marketing and sales plans.
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Resume Overview
School Attended
- Cypress Lakes High School
Job Titles Held:
- Customer Service
- Customer Service Representative
- Sales Representative
Degrees
- High School Diploma
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