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Customer Service/Driver Resume Example

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CUSTOMER SERVICE/DRIVER
Summary

Punctual and efficient Customer Service/Driver that brings dedicated demeanor to transportation jobs. Motivated to provide prompt, friendly and professional service at all times. Veteran with more than 10 years of experience providing timely delivery. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. High performing sales professional with over 4 years' experience in the field. Known for contributions of territory growth and for being focused on customer satisfaction. Extensive outside sales experience with proven ability tomanage and grow customer relationships to expand customer base. Superior time management and organization skills.

Skills
  • Customer Service
  • Database Management
  • Information Retrieval
  • Robust Organizational Skills
  • Quality Control
  • Facilities Management
  • Inventory Control
  • Problem Resolution
  • Record Keeping
  • Software
  • Mastery of Microsoft Office programs (Word, Excel, PowerPoint), 10 Key by Touch, 55WPM
  • ADP
  • Company Developed Applications
  • 10 Key by Touch, Sales
  • ADP, Scheduling
  • Customer Service, Phone
  • Database Management, Troubleshooting
  • Delivery, 55WPM
  • Driver
  • Event
  • Planning
  • Facilities Management
  • Inventory Control
  • Excel
  • Microsoft Office programs
  • PowerPoint
  • Word
  • Neat
  • Organizational Skills
  • Performance Appraisals
  • Cameras
  • Problem Resolution
  • Quality
  • Quality Control
  • Record Keeping
  • Repairs
  • Route management
  • Excellent sense of direction
  • Skilled forklift operator
  • People skills
  • Critical thinking
  • Supervision
  • Data management
Experience
Company Name | City, StateCustomer Service/Driver11/2018 - Current
  • Obtained signatures needed to complete and process all paperwork efficiently.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Conducted pre-inspections to keep trucks reliable and well-maintained.
  • Obtained and maintained proper delivery authorization and pickup documentation.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Documented conversations with customers to track requests, problems and solutions.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Maintained confidential documentation of patient information to stay compliant with federal regulations.
Company Name | City, StateRoute Sales Representative03/2014 - 11/2018
  • I examine clothes in the plant.
  • I work one on one with Customers.
  • I deliver and Pick up Customers Clothes to their Homes and Business on a daily basis.
  • I do door to door Sales, also Sale events.
  • Supplied wide range of customers with key products in alignment with specified amounts and schedules.
  • Identified prospective customers by using business directories and following leads from existing clients.
  • Continuously surpassed sales goals, optimizing profitability and performance of assigned territory.
  • Maintained positive attitude and diplomacy when dealing with customers and other team members.
  • Followed safety rules to keep clean driving record with no accidents or incidents.
  • Consulted with customers to gain feedback and address concerns with products or services.
  • Cold-called more than 30 customers per week to solicit business opportunities and offer services.
  • Cross-sold additional products to customers depending upon merchandise needs.
  • Confirmed all product displays met company specifications regarding placement, date codes and pricing.
Company Name | City, StateConcierge12/2014 - 01/2015
  • Maintaining ownership of the process of resolving resident and guest complaints.
  • Interact with all residents, showing genuine appreciation.
  • Provide knowledgeable and comprehensive information about the surrounding areas.
  • Promptly answer, record, and complete all resident requests, phone calls, questions, or concerns.
  • Assist in the scheduling of move-ins and move-outs.
  • Monitoring surveillance cameras.
  • Monitoring and securing the lobby.
  • Complete requests for services, such as but not limited to dry-cleaning pick-up and drop-off, event planning, housekeeping, grocery delivery, etc.
  • Facilitating contractor check-ins and check-outs and cultivate relationships with the company's preferred vendors.
  • Maintain confidentiality of proprietary information and resident identification.
  • Facilitated research of local venues, restaurants and visitor spots per guest requests.
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
  • Created new programs that resulted in increasing productivity and customer satisfaction.
Company Name | City, StateDriver/Warehouse Supervisor07/2006 - 09/2014
  • Supervise 22 employees in day-to-day duties.
  • Complete Yearly Performance Appraisals.
  • Record keeping for all equipment entering warehouse and delivery to facilities.
  • Stock and maintain warehouse for frequent inspections.
  • Work hand and hand with Patients and Nurses, Clean and Repair Equipment, File, Rounds and Daily Reports.
  • Assist Drivers in deliveries.
  • Certified DOT Driver.
  • Drive Cargo Vans and Bobtail Trucks to pick up and deliver medical equipment for hospitals, nursing homes and home care patients.
  • Set up and instruct patients and hospital staff on use of equipment.
  • Troubleshooting, repair and maintenance of equipment according to manufacturer specifications.
  • Respond to emergency delivery calls and repairs as needed.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
Education and Training
Remington Community College | CityAssociate of Science in Criminal Justice04/2009
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Resume Overview

School Attended

  • Remington Community College

Job Titles Held:

  • Customer Service/Driver
  • Route Sales Representative
  • Concierge
  • Driver/Warehouse Supervisor

Degrees

  • Associate of Science in Criminal Justice

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