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customer service distribution processor resume example with 7+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Client-focused Hands-on manager with 15 years of managerial experience. Strong strategic-planning and people-management skills. Proficient at meeting departmental goals. Highly motivated ,ambitious, willing to learn new skills and applications. Self-directed and versatile.

Highlights
  • Microsoft Office
  • MS Excel
  • Ten-Key by touch
  • Data Entry ( AS/440, Spreadsheet)
  • Strong organizational skills
  • Personnel scheduling
  • Personnel training and development
  • Fast learner
Experience
2010 to 05/2013
Customer Service Distribution Processor Ace Cash Express Inc Wichita, KS,
  • Verified that information in the computer system was up-to-date and accurate.
  • Resolved account issues.
  • Served as mentor to other team members.
  • Trained new team members
  • Processed disbursements to the client from their annuity accounts
  • Assessed other departments as needed
  • Surpassed goals set by management at every performance review
02/2009 to 2010
AIG (VALIC) Transfer-in Department Clerk Dsg Spring, TX,
  • Processed, logged and tracked all outgoing UPS packets
  • Processed all in-coming UPS packets
  • Filed paperwork by annuity carrier
  • Requested and verified adviser approvals
  • Completed customer system data files
  • Consistently exceeded performance goals set by manager
07/2006 to 09/2009
District Manager Amarillo Globe News City, STATE,
  • Managed a team of 15 independent contractors
  • Conducted performance reviews
  • Recruiting and training
  • Explained and reviewed the route contracts
  • Delivered open route
  • Inventory control
  • Customer retention
  • Consistently maintained 98% customer satisfaction rating
02/2006 to 07/2006
Licensed Auto Insurance Agent Nationwide City, STATE,
  • Processed applications, payments, corrections, endorsements and cancellations.
  • Promoted agency products to customers on the telephone and in writing.
  • Up-sold agency products and services
  • Presented account proposals in a professional and timely manner.

03/2005 to 07/2005
Store MAnager Al's Formal Wear City, STATE,
  • Successfully set up and open the first store in the Amarillo area
  • Served as mentor to junior team members.
  • Answered customers’ questions and addressed problems and complaints in person and via phone.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Helped customers select products that best fit their personal needs.
  • Educated customers on product and service offerings.
  • Oversaw all daily operations of store
Education
Expected in 1992
High School Diploma: Office Management and Ornamental Horticulture
Camden County Vocational Technical School - Sickerville , NJ
GPA:

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Resume Overview

School Attended

  • Camden County Vocational Technical School

Job Titles Held:

  • Customer Service Distribution Processor
  • AIG (VALIC) Transfer-in Department Clerk
  • District Manager
  • Licensed Auto Insurance Agent
  • Store MAnager

Degrees

  • High School Diploma

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