Accomplished Assistant Store Manager with 10+ yearsof managerial experience in a retail setting. Areas of expertise include sales, recruiting and people management. Encouraging a positive sales environment for clients and colleagues.
Skills
Customer-oriented
Consistently meets sales goals
Upselling techniques
Motivated team player
POS systems knowledge
Merchandising
Shipment processing
Stocking
Work History
02/2015 to 10/2015
Customer Service DeskThe Home Depot – Ashburn, VA
High level of product knowledge in every department to ensure client needs are met to the highest of standards and quality for DIY, special order and Pro Service project.
Ability to troubleshoot and resolve conflict with product or pro service issues.
Esablish retaliatioships with customers, immidiate coworkers, supervisors, pro service lead generators, installers and special order manufacturers.
Proficiency in point of sales, warranties and product or service return policies.
Ability to communicate policies and procedures on safety and handling of hazardous material.
Prossesing, storing and retrieving any and all special order, online sales and delivery.
02/2012 to 08/2012
Assistant Manager Pacsun – Dulles, VA
Manage sales goals verses labor hours.
Enusre POS sales and return policies are met.
Monthly merchandise and window display update requirements are executed timely and efficiently.
Assist with management and corporate loss prevention to maintain quality levels of inventory through communication, customer service, and training.
Daily cash handling and banking.
04/2010 to 01/2012
Assistant ManagerTrue Religion Brand Jeans – Leesburg, VA
Support Upper management decision and excicution upon store manager or corporate absence.
Supervise daily activity of staff and implement sales initiative as well as motivate team sales.
maintain stores overall appearance, monthly merchandising and product quality standards.
Exemplify a professional manner when addressing conflict in the workplace.
Encourage employees to establish a professional ongoing relationship with clients and colleagues.
02/2009 to 04/2010
Inventory Specialist The Home Depot – Ashburn, VA
Accurately process inventory inconsistencies for over 100,000 Sku\'s in over 13 departments.
Forcast departmental inventory needs based on sales and projected sales.
Properly markdown and control placement of sale items.
High level of produce knowledge and placement to ensure high level of customer satisfaction.
Education
2000-2002
2 years: Journalism Potomac State College - Keyser, WV
