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Customer Service Desk Resume Example

Resume Score: 80%

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CUSTOMER SERVICE DESK
Professional Summary
Accomplished Assistant Store Manager with 10+ yearsof managerial experience in a retail setting. Areas of expertise include sales, recruiting and people management. Encouraging a positive sales environment for clients and colleagues.
Skills
  • Customer-oriented
  • Consistently meets sales goals
  • Upselling techniques
  • Motivated team player
  • POS systems knowledge
  • Merchandising
  • Shipment processing
  • Stocking
Work History
02/2015 to 10/2015
Customer Service DeskCompany Name – City, State
  • High level of product knowledge in every department to ensure client needs are met to the highest of standards and quality for DIY, special order and Pro Service project.
  • Ability to troubleshoot and resolve conflict with product or pro service issues.
  • Esablish retaliatioships with customers, immidiate coworkers, supervisors, pro service lead generators, installers and special order manufacturers.
  • Proficiency in point of sales, warranties and product or service return policies.
  • Ability to communicate policies and procedures on safety and handling of hazardous material.
  • Prossesing, storing and retrieving any and all special order, online sales and delivery.

02/2012 to 08/2012
Assistant Manager Company Name – City, State
  • Manage sales goals verses labor hours.
  • Enusre POS sales and return policies are met.
  • Monthly merchandise and window display update requirements are executed timely and efficiently.
  • Assist with management and corporate loss prevention to maintain quality levels of inventory through communication, customer service, and training.
  • Daily cash handling and banking.

04/2010 to 01/2012
Assistant ManagerCompany Name – City, State
  • Support Upper management decision and excicution upon store manager or corporate absence.
  • Supervise daily activity of staff and implement sales initiative as well as motivate team sales.
  • maintain stores overall appearance, monthly merchandising and product quality standards.
  • Exemplify a professional manner when addressing conflict in the workplace.
  • Encourage employees to establish a professional ongoing relationship with clients and colleagues.

02/2009 to 04/2010
Inventory Specialist Company Name – City, State
  • Accurately process inventory inconsistencies for over 100,000 Sku\'s in over 13 departments.
  • Forcast departmental inventory needs based on sales and projected sales.
  • Properly markdown and control placement of sale items.
  • High level of produce knowledge and placement to ensure high level of customer satisfaction.

Education
2000-2002
2 years: Journalism
Potomac State College - City, State
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Potomac State College

Job Titles Held:

  • Customer Service Desk
  • Assistant Manager
  • Inventory Specialist

Degrees

  • 2 years : Journalism

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