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Customer Service Delivery Driver Forklift Operator resume example with 16+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in warehousing / Delivery industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Money handling abilities
  • Shipping procedures understanding
  • Stocking and replenishing
  • Order fulfillment
  • Receiving support
  • Order Picking and Processing
  • Order management
  • Operations
  • Systems and software programs
  • Asset protection expertise
  • Warehouse safety
  • Inventory audits
  • Complaint resolution
  • Creative problem solving
  • Route logs
  • Customer rapport
  • Confidentiality Understanding
  • Shipping and packaging
  • Vehicle inspections
  • Materials transport
  • First Aid/CPR
  • Operational improvement
  • Customer service
  • Stock management
  • Warehousing functions
  • Route dispatch
  • Strategic sales knowledge
  • Inventory Tracking
  • Item Tagging
  • Database Management
  • Shipping and receiving
  • Equipment monitoring
  • Inventory management
  • Forklift safety and operation
  • Inventory counts
  • Order Fulfillment
  • Commercial driving
  • City and non-city driving
  • GPS and Route Planning
  • Repair
  • Safety and compliance
  • Safety standards and protocols
  • Communications
  • Organization
  • Relationship development
Education
Freedom High School Tampa, FL Expected in 06/2009 High School Diploma : - GPA :
  • Graduated with 3.0 GPA
  • Culinary 4 years
  • Computer class 3 years
Aparicio-Levy Technical Center Tampa, FL Expected in No Degree : Security System Technology - GPA :
Certifications
  • First Aid/CPR Certified
  • CompTIA Network+
Work History
Lineage Logistics - Customer Service/Delivery Driver/Forklift Operator
Stockbridge, GA, 07/2007 - Current
  • Verified daily deliveries against shipping instructions before delivering to customers.
  • Coordinated efficient merchandise loading and unloading to keep up with tight schedules.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Kept management looped in on daily activities by updating logs with information such as mileage, gas use and any special incidents.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
  • Kept and studied detailed mileage and fuel reports to decrease overall fuel costs
  • Updated personal logs and business tracking documents accurately and according to schedule requirements.
  • Checked in with dispatch service and updated with current location.
  • Delivered goods and products to customer on time and in excellent condition.
  • Answered, scheduled and responded to reservation calls at specific times and locations.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Generated consistent referrals and repeat business by providing friendly and fast service.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Worked directly with customers to assess quality issues, including damage and incompleteness of orders.
  • Obtained customer signatures to complete and process all paperwork.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Trained staff on operating procedures and company services.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Investigated and resolved accounting, service and delivery concerns.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Updated daily logs with production data such as weights, destinations and delivery times to keep management current on team activities.
  • Prevented waste when transferring materials between transport containers and processing equipment.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Troubleshot and diagnosed mechanical issues, completed basic repairs and conducted preventive maintenance actions to keep equipment functional.
  • Coordinated team member movements based on current needs, avoiding safety concerns or delays.
  • Removed debris and waste materials from machinery to reduce possibility of clogs and malfunctions.
  • Communicated with floor managers to determine merchandise placement.
  • Located proper slots on storage racks and set pallets in place with forklift.
  • Completed inventory cycle counts and documented all information in reports
  • Updated S2K tracking systems to document movements and determine proper area for storage.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Inspected items for damage and performed temperature and quality checks.
  • Changed out forklift batteries and connected batteries to battery charger.
  • Completed daily forklift safety checklists.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Kept accurate records of all incoming and outgoing shipments.
  • Packed items into appropriate containers for shipment.
  • Removed plastic and straps from pallets to facilitate unloading.
  • Loaded, transported and stacked materials.
  • Filled propane tanks, checked valves and performed other routine equipment maintenance.
  • Manually counted Number of picked and packaged orders for any loss.
  • Inspected equipment for defects and performed repairs or maintenance tasks.
  • Operated equipment while observing standard safety procedures.
  • Received cargo by removing it from trucks by hand.
  • Removed orders from storage, wrapped and staged for shipments.
  • Managed warehouse operations and verified proper shipment procedures.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.
  • Worked in team environment to maintain high levels of productivity.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Loaded transfer truck with front end loader.
  • Demonstrated and applied product knowledge of all company items.
  • Examined shipments for quality and accuracy.
  • Received and unpacked shipments and new equipment as directed.
  • Verified functionality of forklifts through performance of preventative maintenance and effective troubleshooting of malfunctions.
  • Checked items against documentation for accuracy.
  • Completed regular checks of incoming freight in staging area each day.
  • Transported inventory items to appropriate locations.
  • Handled multiple tasks simultaneously to maximize work efficiency.
  • Serviced minor equipment malfunctions to keep machinery operational and completed equipment condition reports
  • Placed overstocked items in temporary storage.
  • Cleaned warehouse areas to maintain safety and efficiency.
  • Unloaded trucks and rail cars and moved materials to staging area.
  • Checked accuracy of merchandise signs.
  • Stacked merchandise on both partial and full pallets and removed empty pallets from sales floor.
  • Moved pallets of merchandise using electric forklifts and electric pallets.
  • Unloaded cartons from pallets and filled storage racks with cartons.
  • Maneuvered forklift safely in congested and confined areas using [Skill] and [Technique].
Lineage Logistics - Owner/Operator
Jackson, GA, 08/2016 - 12/2017
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
  • Applied human resources expertise to optimize hiring, training and performance.
  • Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Managed key accounts, including developing sales presentations and promotion initiatives to drive product sales and increase brand awareness.
  • Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Developed improved records management systems for leases and contracts to improve timeliness of renewals.
Parts2uman - Owner/Operator
City, STATE, 01/2005 - 12/2017
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
Additional Information

- County, State, Federal licensed Class 3 Contractor for the state of florida

- Forklift Certified

- S2K Warehouse Computer Software managment

- Hold a vaild Concealed Weapons Permit

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Resume Overview

School Attended

  • Freedom High School
  • Aparicio-Levy Technical Center

Job Titles Held:

  • Customer Service/Delivery Driver/Forklift Operator
  • Owner/Operator
  • Owner/Operator

Degrees

  • High School Diploma
  • No Degree

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