LiveCareer-Resume

customer service resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Hardworking and reliable associate focused on going above and beyond to support team and serve customers. Trained in Customer service and offering top-notch service abilities. Motivated to continue to learn and grow as patient care professional. Dependable industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.

Experienced Customer Service Representative fluent in English. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.

Hardworking and passionate job seeker with strong organizational skills eager to secure any entry-level position. Ready to help team achieve company goals.

Reliable employee seeking any available position. Offering excellent communication and good judgment.

Skills
  • Skills & Abilities:
  • Service Support
  • Adaptability Can record vital signs
  • Communication skills Decision Making
  • Strong Organizational Skills Availability
  • Administrative Support
  • Reading Comprehension
  • Standard Operating Procedures Maintenance
  • Data Review
  • Document Management and Storage
  • Critical Thinking
  • Data Communications
  • Project Milestones
  • Customer Inquiries
  • Training Junior Team Members
  • Customer Satisfaction
  • Active Learning
  • Call Transfers
  • Personnel Records
  • Patient Intakes
Work History
Customer Service, 10/2020 - 06/2022
Parker & Sons Tucson, AZ,
  • The specification of the job is to ensure that each and every customer that comes to the desk leaves satisfied and happy
  • Provided customers with product and service information
  • Resolved customer issues and concerns with urgency and professionalism
  • Maintained excellent communication with external and internal customers as well as interline companies
  • Worked well within team environment as well as independently
  • Provided fast and friendly customer service experience every visit
  • Demonstrated excellent spelling and grammar skills.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies and services.
  • Answered average of 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Communicated professionally with colleagues, freelancers and clients.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Customer Service Representative, 07/2018 - 12/2019
Ryder System Jefferson, LA,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Receptionist, 03/2017 - 06/2019
Centric Brands Inc. Central Valley, NY,
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Supported various administrative duties by proofreading, transcribing and invoicing.
Education
Associate of Arts: nursing, Expected in 05/2021
-
Tallahassee Community College - Tallahassee, fl
GPA:
Status -

GPA: 3.6

High School Diploma: , Expected in
-
Coral Springs High School - Coral Springs, fl
GPA:
Status - GPA: 4.0, Student Scholar Athlete Graduated with honors

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Resume Overview

School Attended

  • Tallahassee Community College
  • Coral Springs High School

Job Titles Held:

  • Customer Service
  • Customer Service Representative
  • Receptionist

Degrees

  • Associate of Arts
  • High School Diploma

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