Customer Service Coordinator and Instructor Resume Example
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CUSTOMER SERVICE COORDINATOR AND INSTRUCTOR
Summary
Dedicated Recreation Assistant skilled at setting up spaces and preparing supplies for wide-ranging activities. Helps participants complete activities with fun, safe mindset. Always pursuing opportunities to better engage individuals in activities and improve program operations. A Recreational Assistant dedicated to providing every user with safe and enjoyable recreational activities. People-person with strong communication skills, upbeat nature and organized approach to handling program operations. Physically fit with stamina to handle demanding work.
Skills
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Experience
Dk Security | Albion , MICustomer Service Coordinator and Instructor10/2020 - Current
- Created call sequencing flow charts to optimize center performance.
- Established quality standards for service team members and evaluated progress.
- Developed and implemented strategies retain customers and drive loyalty.
- Tracked and reported customer interaction trends to assess procedures and identify opportunities to improve systems.
- Collaborated with leadership teams to evaluate previous actions and adjust procedures for handling future issues.
- Trained over 15 customer service employees in proper procedures and successful call management techniques over with in the year.
- Interacted with over numerous amount customers per shift to provide and process information in response to inquiries, concerns and requests about services and products.
The Boar's Head | Charlottesville , VARecreational Assistant02/2013 - Current
- Answered phones and responded to questions by providing information on programs and facilities.
- Recorded reservations in computer system and led tours to show facility options to individuals interested in hosting events.
- Counted inventory stock to monitor levels and order items.
- Utilized well-honed decision-making skills to quickly and effectively find solutions to customer issues.
- Implemented clear goals for each employee and tracked his or her progress carefully, providing support and assistance whenever it was needed.
- Encouraged all employees to voice concerns and share opinions without fear of reprisal, promoting positive and efficient working environment for all.
- Answered questions regarding fitness equipment to gym patrons and offered information on wellness strategies.
- Developed and maintained excellent member relationships to promote facility offerings and assist with health or exercise questions.
- Managed fitness and recreation facilities, verifying safe and clean facility and equipment conditions.
- Re-racked weights and maintained neat, organized and clean club.
- Checked all gym equipment for proper use and function.
- Successfully completed training initiatives, increasing customer loyalty.
Kohls Corp. | City , STATERetail Assistant10/2015 - 07/2018
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Promoted customer satisfaction .
- Reduced store theft by observing customers, identifying security risks .
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Increased customer service feedback scores by delivering outstanding service to customers daily.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Managed cash register operations using POS system, including processing sales and returns.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
MWR Joint Base Anacostia | City , STATEChildcare Provider12/2001 - 02/2013
- Recorded information about behavior, food service and medication dispensing.
- Discussed new developments, misbehavior and concerns with parents or guardians.
- Completed daily paperwork for agencies such as Child Protection Services and Resource and Referral Centers.
- Kept children safe and secure at all times.
- Used techniques such as positive reinforcement and behavior modeling to instill discipline in children.
- Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities.
- Enforced rules to teach manners and maintain safe environment.
- Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
Education and Training
Crossland High School | City, StateHigh School Diploma06/1997
Ohio Valley University | City, StateSome College (No Degree) in Education
Prince George's Community College | City, StateSome College (No Degree)
Certifications
- Certified Zumba Basic 1, Zumba - May 2018
- Customer Service Instructor Training - Oct 2020
- CPR First Aid Certification, American Red Cross - 2021
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Resume Overview
School Attended
- Crossland High School
- Ohio Valley University
- Prince George's Community College
Job Titles Held:
- Customer Service Coordinator and Instructor
- Recreational Assistant
- Retail Assistant
- Childcare Provider
Degrees
- High School Diploma
Some College (No Degree) in Education
Some College (No Degree)
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