Customer Service Coordinator And Instructor resume example with 19+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Dedicated Recreation Assistant skilled at setting up spaces and preparing supplies for wide-ranging activities. Helps participants complete activities with fun, safe mindset. Always pursuing opportunities to better engage individuals in activities and improve program operations. A Recreational Assistant dedicated to providing every user with safe and enjoyable recreational activities. People-person with strong communication skills, upbeat nature and organized approach to handling program operations. Physically fit with stamina to handle demanding work.
Skills
Customer service excellence
Register oversight
Returns policy familiarity
Conflict resolution techniques
Exercise equipment operation
Safety-conscious
Working collaboratively
People skills
Safety understanding
Clerical
Customer service
Decision-making
Team building
Problem resolution
Conflict resolution
Experience
Customer Service Coordinator and Instructor, 10/2020 - Current Dk Security – Albion, MI,
Created call sequencing flow charts to optimize center performance.
Established quality standards for service team members and evaluated progress.
Developed and implemented strategies retain customers and drive loyalty.
Tracked and reported customer interaction trends to assess procedures and identify opportunities to improve systems.
Collaborated with leadership teams to evaluate previous actions and adjust procedures for handling future issues.
Trained over 15 customer service employees in proper procedures and successful call management techniques over with in the year.
Interacted with over numerous amount customers per shift to provide and process information in response to inquiries, concerns and requests about services and products.
Recreational Assistant, 02/2013 - Current The Boar's Head – Charlottesville, VA,
Answered phones and responded to questions by providing information on programs and facilities.
Recorded reservations in computer system and led tours to show facility options to individuals interested in hosting events.
Counted inventory stock to monitor levels and order items.
Utilized well-honed decision-making skills to quickly and effectively find solutions to customer issues.
Implemented clear goals for each employee and tracked his or her progress carefully, providing support and assistance whenever it was needed.
Encouraged all employees to voice concerns and share opinions without fear of reprisal, promoting positive and efficient working environment for all.
Answered questions regarding fitness equipment to gym patrons and offered information on wellness strategies.
Developed and maintained excellent member relationships to promote facility offerings and assist with health or exercise questions.
Managed fitness and recreation facilities, verifying safe and clean facility and equipment conditions.
Re-racked weights and maintained neat, organized and clean club.
Checked all gym equipment for proper use and function.
Successfully completed training initiatives, increasing customer loyalty.
Retail Assistant, 10/2015 - 07/2018 Kohls Corp. – City, STATE,
Maintained current store, product and promotional knowledge to drive consistent sales.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Promoted customer satisfaction .
Reduced store theft by observing customers, identifying security risks .
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Increased customer service feedback scores by delivering outstanding service to customers daily.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Managed cash register operations using POS system, including processing sales and returns.
Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Childcare Provider, 12/2001 - 02/2013 MWR Joint Base Anacostia – City, STATE,
Recorded information about behavior, food service and medication dispensing.
Discussed new developments, misbehavior and concerns with parents or guardians.
Completed daily paperwork for agencies such as Child Protection Services and Resource and Referral Centers.
Kept children safe and secure at all times.
Used techniques such as positive reinforcement and behavior modeling to instill discipline in children.
Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities.
Enforced rules to teach manners and maintain safe environment.
Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
Education and Training
High School Diploma: , Expected in 06/1997 - Crossland High School - Temple Hills, MD GPA:
: Education, Expected in - Ohio Valley University - Vienna, WV GPA:
: , Expected in - Prince George's Community College - Upper Marlboro, MD GPA:
Certifications
Certified Zumba Basic 1, Zumba - May 2018
Customer Service Instructor Training - Oct 2020
CPR First Aid Certification, American Red Cross - 2021
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