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Customer Service Coordinator and Instructor Resume Example

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CUSTOMER SERVICE COORDINATOR AND INSTRUCTOR
Summary

Dedicated Recreation Assistant skilled at setting up spaces and preparing supplies for wide-ranging activities. Helps participants complete activities with fun, safe mindset. Always pursuing opportunities to better engage individuals in activities and improve program operations. A Recreational Assistant dedicated to providing every user with safe and enjoyable recreational activities. People-person with strong communication skills, upbeat nature and organized approach to handling program operations. Physically fit with stamina to handle demanding work.

Skills
  • Customer service excellence
  • Register oversight
  • Returns policy familiarity
  • Conflict resolution techniques
  • Exercise equipment operation
  • Safety-conscious
  • Working collaboratively
  • People skills
  • Safety understanding
  • Clerical
  • Customer service
  • Decision-making
  • Team building
  • Problem resolution
  • Conflict resolution
Experience
Company Name | City, StateCustomer Service Coordinator and Instructor10/2020 - Current
  • Created call sequencing flow charts to optimize center performance.
  • Established quality standards for service team members and evaluated progress.
  • Developed and implemented strategies retain customers and drive loyalty.
  • Tracked and reported customer interaction trends to assess procedures and identify opportunities to improve systems.
  • Collaborated with leadership teams to evaluate previous actions and adjust procedures for handling future issues.
  • Trained over 15 customer service employees in proper procedures and successful call management techniques over with in the year.
  • Interacted with over numerous amount customers per shift to provide and process information in response to inquiries, concerns and requests about services and products.
Company Name | City, StateRecreational Assistant02/2013 - Current
  • Answered phones and responded to questions by providing information on programs and facilities.
  • Recorded reservations in computer system and led tours to show facility options to individuals interested in hosting events.
  • Counted inventory stock to monitor levels and order items.
  • Utilized well-honed decision-making skills to quickly and effectively find solutions to customer issues.
  • Implemented clear goals for each employee and tracked his or her progress carefully, providing support and assistance whenever it was needed.
  • Encouraged all employees to voice concerns and share opinions without fear of reprisal, promoting positive and efficient working environment for all.
  • Answered questions regarding fitness equipment to gym patrons and offered information on wellness strategies.
  • Developed and maintained excellent member relationships to promote facility offerings and assist with health or exercise questions.
  • Managed fitness and recreation facilities, verifying safe and clean facility and equipment conditions.
  • Re-racked weights and maintained neat, organized and clean club.
  • Checked all gym equipment for proper use and function.
  • Successfully completed training initiatives, increasing customer loyalty.
Company Name | City, StateRetail Assistant10/2015 - 07/2018
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Promoted customer satisfaction .
  • Reduced store theft by observing customers, identifying security risks .
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Increased customer service feedback scores by delivering outstanding service to customers daily.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Company Name | City, StateChildcare Provider12/2001 - 02/2013
  • Recorded information about behavior, food service and medication dispensing.
  • Discussed new developments, misbehavior and concerns with parents or guardians.
  • Completed daily paperwork for agencies such as Child Protection Services and Resource and Referral Centers.
  • Kept children safe and secure at all times.
  • Used techniques such as positive reinforcement and behavior modeling to instill discipline in children.
  • Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities.
  • Enforced rules to teach manners and maintain safe environment.
  • Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
Education and Training
Crossland High School | City, StateHigh School Diploma06/1997
Ohio Valley University | City, StateSome College (No Degree) in Education
Prince George's Community College | City, StateSome College (No Degree)
Certifications
  • Certified Zumba Basic 1, Zumba - May 2018
  • Customer Service Instructor Training - Oct 2020
  • CPR First Aid Certification, American Red Cross - 2021
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Resume Overview

School Attended

  • Crossland High School
  • Ohio Valley University
  • Prince George's Community College

Job Titles Held:

  • Customer Service Coordinator and Instructor
  • Recreational Assistant
  • Retail Assistant
  • Childcare Provider

Degrees

  • High School Diploma
    Some College (No Degree) in Education
    Some College (No Degree)

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