LiveCareer-Resume

customer service concierge at toyota resume example with 18+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Skills
  • Customer service optimization
  • Public service
  • Understanding of payroll services
  • Customer Service and Communication Skills
Education
Lee High School Marianna, AR Expected in 05/1987 High School Diploma : - GPA :
Eastern College of Health Vocations Little Rock, AR Expected in 05/2000 Certified Dental Assistant : Dental Hygiene - GPA :
Work History
Vitalant - Customer Service/ Concierge at Toyota
Scottsdale, AZ, 01/2020 - 08/2020
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Supported local sports teams, museums, restaurants and other tourist-oriented spots by promoting events to hotel guests.
  • Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
  • Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
  • Arranged for transportation to and from airport, train station and events for visitors.
  • Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
  • Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
  • Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Successfully maintain clean, valid driver's license and access to reliable transportation.
  • Led type team in delivery of type project, resulting in result.
  • Developed team communications and information for meetings.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked closely with job title to maintain optimum levels of communication to effectively and efficiently complete projects.
Moffat County - Payroll Specialist
Craig, CO, 01/2011 - 10/2019
  • Managed payroll for organization of personnel.
  • Checked figures, postings and accounting documents for correct entry, mathematical accuracy and proper coding.
  • Prepared and monitored sick leave files and served as administrator of sick leave program.
  • Maintained daily bookkeeping report.
  • Calculated payroll deductions by accurately using APEX AND and processed payroll to meet preset requirements.
  • Determined payroll liabilities by comparing employee federal and state income and social security taxes to employer's social security, unemployment and workers' compensation payments.
  • Researched proper tax accounting treatment of various transactions.
  • Prepared analysis of tax expenses for month-end accounting review.
  • Managed and remained up-to-date on multi-state sales and use tax filings and set up new states as needed.
  • Monitored compliance with generally accepted accounting principles and company procedures.
  • Balanced and submitted bankruptcy report and child support for check disbursement.
  • Reconciled all payroll liabilities to general ledger and prepared monthly payroll accrual entries.
  • Developed and maintained internal control and processes for payroll and Other processes.
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
  • Managed payroll for organization of Number personnel.
  • Administered company's retirement plan.
Pulaski County Regional Detention Facility - Detention Deputy
City, STATE, 04/2002 - 01/2011
  • Verified all prison visitors carried proper identification and had no contraband before entering institution.
  • Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
  • Oversaw control center, monitoring inmates, visitors and employees for signs of suspicious behavior.
  • Handled inmate counts and searches for missing inmates.
  • Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
  • Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
  • Testified in court pertaining to prisoner statements and behavior while in custody.
  • Facilitated video arraignment processes as part of judicial process.
  • Processed inmates by taking photographs and fingerprints.
  • Created and maintained arrest files on all inmates processed through jail.
  • Directed activities of inmate crews working on maintenance, operations, farming and construction projects.
  • Maintained custody and control of Number inmates housed in Type security unit.
  • Supervised and directed juvenile movement during various activities on and off campus.
  • Completed dorm sanitation and maintenance checks and reported results to management.
  • Received and inspected mail, property and funds from visitors on behalf of designated inmates.
  • Investigated attempted escapes and conducted searches for escaped inmates.
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.
Landers Toyota - Document Scanner & Title Clerk
City, STATE, 08/2020 - Current
  • Followed security and privacy policies, standards and guidelines to protect informational assets of company and customers.
  • Scanned and securely shipped hard copy reproduction to clients and stored soft copy on secure server for future retrieval.
  • Provided support for document controls and worked with contract documents.
  • Analyzed documents to produce appropriate shades and best resolution in scanned reproductions.
  • Proofread filenames, titles and submittal details to streamline submittal and avoid rejection.
  • Complied with safety regulations as outlined in organizational procedures to minimize Type issues.
  • Managed technical documentation flow of engineering, project management and construction activities.
  • Evaluated current document processes, suggested methods for change and implemented successful improvements.
  • Monitored due dates and deadlines and worked to submit all documents on time or early.
  • Liaised with project teams, vendors and third parties on documentation flow, handover and project close-out.
  • Allocated unique document numbers to internal documents and incoming external documents and tracked in database.
  • Checked all types of documents, including blueprints and drawings for accuracy and completeness.
  • Used Adobe Acrobat, Blue Beam and ProjectWise for document management and enhancements.
  • Enforced use of standardized forms and templates to achieve uniformity of communications across departments and functions.
  • Established and managed document distribution matrix and document control register.
  • Pitched in to assist Type department with special projects and tasks.
  • Coordinated document exchange between departments, contractors, suppliers and customers.
  • Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.
  • Created project control documentation to support needs of important projects.
  • Checked output images for proper sizing, resolution and proportion requirements to meet quality standards.

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Resume Overview

School Attended

  • Lee High School
  • Eastern College of Health Vocations

Job Titles Held:

  • Customer Service/ Concierge at Toyota
  • Payroll Specialist
  • Detention Deputy
  • Document Scanner & Title Clerk

Degrees

  • High School Diploma
  • Certified Dental Assistant

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