LiveCareer-Resume

Customer Service Collections Assistant Manger resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Reliable and hardworking customer service professional with demonstrated multitasking skills in fast-paced settings. Knowledgeable about processing paperwork and payments to complete orders while coordinating shipments and coordinating timely deliveries. Well-organized, proactive and detail-oriented. Highly energetic, outgoing and detail-oriented nature. Handles multiple responsibilities simultaneously while providing exceptional customer service. Offer skill with CRM systems paired with outstanding active listening skills.

Skills
  • Upselling Products and Services
  • Calm and Professional Under Pressure
  • Multitasking and Prioritization
  • Upbeat and Positive Personality
  • Customer Account Management
  • Building Customer Trust and Loyalty
  • Customer Service
  • Efficient and Detail-Oriented
  • Customer Data Confidentiality
  • Data Entry and Maintenance
  • Verbal and Written Communication
  • Payment Processing
  • Training and Development
  • Refunds and Returns Management
  • Call Volume and Quality Metrics
  • Microsoft Office
  • LiveChat Messaging
  • Remote Office Availability
  • Computer Proficiency
  • Team-Oriented and Cooperative
  • Administrative and Office Support
  • Multi-Line Phone Systems
  • Call Center Operations
Experience
CUSTOMER SERVICE/COLLECTIONS/ASSISTANT MANGER, 12/2010 to 03/2022
Landmark HealthEugene, OR,
  • Offer new loans to potential customers based on the company policies
  • Answer phones, emails, faxes in response to customer’s request
  • Transfer calls to appropriate staff
  • Identify, research and resolve customers issues using the computer system
  • Produce different reports for customer’s in data base
  • Provide on-the-job training for new employee’s
  • Produce monthly reports for employees regarding work ethic
  • In-House collections on past due customers
  • Assist past due customers with payment options
  • Monitoring reps calls to assist with customer service and improve their loan skills
  • Taking credit card payments over the phone
  • Input all delinquent customer information into a data base
  • Offer ways for customers to get current or pay-off balances that were open for settlement
  • Update customers information using specific software
  • Participated in training and other learning opportunities to expand knowledge of company and position.
  • Worked on special projects, taking active role in improvement opportunities.
  • Shared experience and feedback based on observation, improving process documentation and team knowledge.
Medical Receptionist, 04/2016 to 08/2019
Pacific Coast Building Products, Inc.Phoenix, AZ,
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Checked patients in and out for appointments and collected co-payments.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Protected patients by observing strict HIPAA guidelines.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Straightened up waiting room to maintain neat and organized space.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Maintained patient accounts by obtaining, recording and updating personal and financial information.
  • Processed patient payments and scanned identification and insurance cards.
CUSTOMER SERVICE REP/DISPATCHER, 11/2007 to 08/2010
ALLSTATE/KELLY SERVICECity, STATE,
  • Provide information to customers regarding accounts /adjustments
  • Setting up appointments for insurance adjusters
  • Provide roadside assistance
  • Assisting customers with payment arrangements on past due accounts
  • Use internal data base to enter customers information, taking payments and detailed invoices or complaints
  • Answering customers questions on how adjusters came up with quotes
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Made outbound calls to obtain account information.
  • Set up and activated customer accounts.
CUSTOMER SERVICE REP/TEAM LEADER, 09/2002 to 10/2007
MARKET USACity, STATE,
  • Responsible for resolving customers questions and updating account information
  • Activating sears credit cards while trying to sell various insurance
  • Supervising customers service reps and monitoring their calls
  • Assisting the customer service reps with any questions or irate customers
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Educated customers on special pricing opportunities and company offerings.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Developed strong customer relationships to encourage repeat business.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Set up and activated customer accounts.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Exceeded company productivity standards on consistent basis.
CASHIER/INVENTORY STOCKER, 06/1997 to 12/2003
PIC N PAY GROCERY STORECity, STATE,
  • Assisted customers by locating items and loading heavy purchases in vehicles.
  • Updated product labels to reflect accurate pricing.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Received and counted stock items, recording data manually or on computer for inventory purposes.
  • Making sure the store is fully stocked
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
  • Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
Education and Training
High School Diploma: , Expected in 09/2002
Lucy Flower Vocational Highschool - Chicago, IL,
GPA:

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Resume Overview

School Attended

  • Lucy Flower Vocational Highschool

Job Titles Held:

  • CUSTOMER SERVICE/COLLECTIONS/ASSISTANT MANGER
  • Medical Receptionist
  • CUSTOMER SERVICE REP/DISPATCHER
  • CUSTOMER SERVICE REP/TEAM LEADER
  • CASHIER/INVENTORY STOCKER

Degrees

  • High School Diploma

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