Customer Service Collections Assistant Manger resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Reliable and hardworking customer service professional with demonstrated multitasking skills in fast-paced settings. Knowledgeable about processing paperwork and payments to complete orders while coordinating shipments and coordinating timely deliveries. Well-organized, proactive and detail-oriented. Highly energetic, outgoing and detail-oriented nature. Handles multiple responsibilities simultaneously while providing exceptional customer service. Offer skill with CRM systems paired with outstanding active listening skills.
Skills
Upselling Products and Services
Calm and Professional Under Pressure
Multitasking and Prioritization
Upbeat and Positive Personality
Customer Account Management
Building Customer Trust and Loyalty
Customer Service
Efficient and Detail-Oriented
Customer Data Confidentiality
Data Entry and Maintenance
Verbal and Written Communication
Payment Processing
Training and Development
Refunds and Returns Management
Call Volume and Quality Metrics
Microsoft Office
LiveChat Messaging
Remote Office Availability
Computer Proficiency
Team-Oriented and Cooperative
Administrative and Office Support
Multi-Line Phone Systems
Call Center Operations
Experience
CUSTOMER SERVICE/COLLECTIONS/ASSISTANT MANGER, 12/2010 to 03/2022 Landmark Health – Eugene, OR,
Offer new loans to potential customers based on the company policies
Answer phones, emails, faxes in response to customer’s request
Transfer calls to appropriate staff
Identify, research and resolve customers issues using the computer system
Produce different reports for customer’s in data base
Provide on-the-job training for new employee’s
Produce monthly reports for employees regarding work ethic
In-House collections on past due customers
Assist past due customers with payment options
Monitoring reps calls to assist with customer service and improve their loan skills
Taking credit card payments over the phone
Input all delinquent customer information into a data base
Offer ways for customers to get current or pay-off balances that were open for settlement
Update customers information using specific software
Participated in training and other learning opportunities to expand knowledge of company and position.
Worked on special projects, taking active role in improvement opportunities.
Shared experience and feedback based on observation, improving process documentation and team knowledge.
Medical Receptionist, 04/2016 to 08/2019 Pacific Coast Building Products, Inc. – Phoenix, AZ,
Called patients to confirm scheduled appointments and obtain additional details.
Checked patients in and out for appointments and collected co-payments.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Protected patients by observing strict HIPAA guidelines.
Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Answered multi-line phone system and directed callers to requested personnel and departments.
Greeted each patient pleasantly and offered desk sheet for easy sign-in.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Straightened up waiting room to maintain neat and organized space.
Conducted patient intake interviews to collect medical information and insurance details.
Maintained patient accounts by obtaining, recording and updating personal and financial information.
Processed patient payments and scanned identification and insurance cards.
CUSTOMER SERVICE REP/DISPATCHER, 11/2007 to 08/2010 ALLSTATE/KELLY SERVICE – City, STATE,
Provide information to customers regarding accounts /adjustments
Setting up appointments for insurance adjusters
Provide roadside assistance
Assisting customers with payment arrangements on past due accounts
Use internal data base to enter customers information, taking payments and detailed invoices or complaints
Answering customers questions on how adjusters came up with quotes
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Upheld quality control policies and procedures to increase customer satisfaction.
Made outbound calls to obtain account information.
Set up and activated customer accounts.
CUSTOMER SERVICE REP/TEAM LEADER, 09/2002 to 10/2007 MARKET USA – City, STATE,
Responsible for resolving customers questions and updating account information
Activating sears credit cards while trying to sell various insurance
Supervising customers service reps and monitoring their calls
Assisting the customer service reps with any questions or irate customers
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Educated customers on special pricing opportunities and company offerings.
Upheld quality control policies and procedures to increase customer satisfaction.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Developed strong customer relationships to encourage repeat business.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Answered inbound calls, chats and emails to facilitate customer service.
Set up and activated customer accounts.
Mentored new employees on procedures and policies to maximize team performance.
Trained new hires on products and services, best practices and protocols to reduce process gaps.
Exceeded company productivity standards on consistent basis.
CASHIER/INVENTORY STOCKER, 06/1997 to 12/2003 PIC N PAY GROCERY STORE – City, STATE,
Assisted customers by locating items and loading heavy purchases in vehicles.
Updated product labels to reflect accurate pricing.
Kept work areas clean, neat and organized for optimal productivity and worker safety.
Packed and unpacked items, checking breakables before stocking on shelves.
Received and counted stock items, recording data manually or on computer for inventory purposes.
Making sure the store is fully stocked
Maintained neat, safe and orderly workspace to prevent accidents and injuries.
Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
Education and Training
High School Diploma: , Expected in 09/2002 Lucy Flower Vocational Highschool - Chicago, IL, GPA:
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