Hardworking Customer Service Representative with experience working with international customer base. Trained in project and time management with extensive knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Confident Firefighter works effectively as part of cohesive team. Highly trained individual with great mechanical aptitude and background in medical response and fire suppression. Handles issues quickly and resolves conflicts successfully. Dedicated Teaching Assistant focused on supporting faculty with classroom needs. Successful at maintaining clean and organized supplies, planning activities and leading field trips. Excellent tutor, record keeper and multitasker. Dependable Cook with expertise preparing foods in fast-paced settings. Team-minded professional knowledgeable in food safety, attractive presentation and stock management. Efficient multitasker with talents in recipe management and development.
Skills
De-escalation Techniques
Upselling Products and Services
Upbeat and Positive Personality
Building Customer Trust and Loyalty
Time Management
Issue and Complaint Resolution
Efficient and Detail-Oriented
Understanding Customer Needs
Verbal and Written Communication
Calm and Professional Under Pressure
Creative Problem Solving
Cultural Awareness and Sensitivity
Promoting Brand and Company Identity
Patient and Empathetic
Team-Oriented and Cooperative
Inventory Management
Law Enforcement Collaboration
Victim Rescue
Safety Equipment Inspection
Equipment and Building Inspection
Response Coordination
Dry Chemical Fire Suppression
Two-Way Radio Coordination
Personal Protective Equipment PPE
Alarm Response
Dispatch Communication
Industrial Accidents
Ladder Positioning and Operation
Hazard Identification
Team Collaboration
Accident Site Response
Station and Equipment Cleaning
Post-Fire Inspection
Fire Prevention Education
Burning Building Entry Tactics
Smoke Suppression and Removal
Building Access Strategies
Pump and Hose Management
Drills and Demonstrations
Hot Spot Location and Elimination
Fire Suppression Techniques
Emergency Response
Property Protection and Salvage
Mechanical Equipment Repair
Employee Training
Site Searching
Map Reading
Decision Making
Work Planning and Prioritizing
Vehicle and Equipment Operation
Communicating with Parents and Teachers
Encouraging Participation and Inclusivity
Classroom Management
Classroom Maintenance and Inventory
Reinforcing Learning Concepts
Experience with Diverse Student Populations
Student Behavior and Progress Reporting
School Policy and Rules Enforcement
First Aid and CPR
Positive Attitude and Energetic
Creating a Safe Learning Environment
Positive Coaching
Motivating and Inspiring Students
Flexible Work Schedule
Food plating and presentation
Hospitality and service industry background
New hire training
Food presentation talent
Kitchen equipment operation and maintenance
Work History
Customer Service/Club Employee, 02/2021 to Current City Of Edmond, Ok – Edmond, OK,
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Communicated with vendors regarding backorder availability, future inventory and special orders.
Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Recommended products to customers, thoroughly explaining details.
Responded to customer requests for products, services and company information.
Offered advice and assistance to customers, paying attention to special needs or wants.
Answered customer telephone calls promptly to avoid on-hold wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Firefighter, 03/2020 to Current Desert Choice Schools – Buckeye, AZ,
Assessed active fires and consulted with [Job title] to devise optimal approach and containment strategies.
Removed individuals from dangerous situations and offered emergency assistance for minor and critical concerns.
Maintained close contact with dispatch to receive and share information about current fires, equipment movements and incoming personnel.
Completed [Timeframe] training to stay in peak physical fitness and handle challenging tasks.
Inspected all equipment following each fire call to ascertain effective functionality of hoses, breathing masks and fire tools.
Filled firetrucks with water, sandbags and gas to maintain proper supply of materials in trucks.
Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
Operated pumping engine to direct water pressure in hose and nozzle for most efficient operation.
Oversaw equipment and vehicle upkeep to maintain emergency readiness.
Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
Cook/Front Counter, 02/2019 to 03/2021 Chick-fil-A – City, STATE,
Maintained well-stocked stations with supplies and spices for maximum productivity.
Maintained skill level of kitchen staff by properly coaching, counseling and disciplining employees.
Verified proper portion sizes and consistently attained high food quality standards.
Communicated closely with servers to fully understand special orders for customers, including those with food allergies and gluten intolerance.
Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
Transitioned between breakfast and lunch service.
Ordered and received products and supplies to stock kitchen areas.
Created identical dishes numerous times daily with consistent care, attention to detail and quality.
Managed kitchen staff, supervised preparation of foods ,and explained steps for readying specialty items.
Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Recommended menu items for new dish development, holidays, special events and promotions.
Teacher's Assistant, 02/2019 to 11/2019 KIND (Kids In A New Direction) – City, STATE,
Oversaw groups of students at school and off-site locations, maintaining optimal safety and security.
Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
Organized and guided activities for students, including skills practice, research and memorization tasks.
Implemented practice exercises and used repetition, enabling students to grasp new concepts quickly.
Worked with lead teacher to monitor class schedule and take attendance.
Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
Assisted lead teachers with lesson plan creation and materials development .
Handed out classroom materials, like pencils, paper and crayons.
Collated classroom materials to help teachers prepare for daily instruction and activities.
Reviewed lesson material with students individually or in small groups.
Attended training classes, parent conferences, and faculty meetings to stay up-to-date on student progress.
Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
Supervised residential and day treatment children during class and on field trips.
Education
Certificate: Firefighting, Expected in 06/2020 Sinclair Community College - Dayton, OH GPA:
High School Diploma: , Expected in 05/2018 Kettering Fairmont High School - Kettering, OH GPA:
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