Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in service solutions.

  • Accounting
  • Administrative
  • Microsoft Office expertise
  • Customer relations
  • Inbound and outbound calling
  • Invoicing and billing
02/2021 to Current Customer Service Claims Analyst Amikids | Wimauma, FL,

Kept detailed records of customer accounts, including actions taken, issues resolved and claim information.

  • Analyzed information gathered by investigations and reported findings and recommendations.
  • Maintained customer accounts and information in electronic reporting system.
  • Stayed current on HIPAA regulations, benefits claims processing, medical terminology
  • Assessed customer account information to determine current issues and determine potential solutions.
03/2017 to 11/2020 Membership Coordinator Representative Trihealth, Inc. | Harrison, OH,
  • Support AAA clients via telephone and email to educate them on auto, home, credit card, and life insurance policy options.
  • Work special projects assisting managers in rectifying accounts, making sure allocations are up to par and in correlation with AAA business policies.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Evaluated customer account information to assess current issues and determine potential solutions.
09/2016 to 03/2017 Accounts Payable Specialist RPC Company, Enterprise Holdings | City, STATE,
  • Managed the accurate and timely processing of up to 5,000 invoices ($200K) per month for large, multi-site rental branches and multiple business divisions.
  • Worked closely with department personnel to produce accurate and timely bills.
  • Established and maintained customer relationships effectively, and provided expert assistance to clients, which involved maintaining communication between vendors and all levels of the organization.
  • Performed various administrative duties such as ordering supplies, maintaining multiple accounting schedules, distribution of financial documents, and assisting in the planning of company outings..
  • Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
07/2014 to 09/2016 Patient Care Coordinator Cigna | City, STATE,
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation service
  • Maintained customer accounts for accuracy and achieved a high level of first call resolutions.
  • Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
  • Administered treatment information to patients, explaining scientific details in easy-to-understand terms.
  • Oversaw collection of admission, billing and processing documents to meet organizational expectations.
Education and Training
Expected in 2016 Bachelor’s Degree | Business Administration A&M University, Commerce, TX GPA:
Expected in 2015 Associates | Business Marketing Cedar Valley College, Lancaster, TX GPA:
Activities and Honors

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Resume Overview

School Attended

  • A&M University
  • Cedar Valley College

Job Titles Held:

  • Customer Service Claims Analyst
  • Membership Coordinator Representative
  • Accounts Payable Specialist
  • Patient Care Coordinator


  • Bachelor’s Degree
  • Associates

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