, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in service solutions.
Skills
Accounting
Administrative
Microsoft Office expertise
Customer relations
Inbound and outbound calling
Invoicing and billing
Experience
02/2021 to CurrentCustomer Service Claims AnalystAmikids | Wimauma, FL,
Kept detailed records of customer accounts, including actions taken, issues resolved and claim information.
Analyzed information gathered by investigations and reported findings and recommendations.
Maintained customer accounts and information in electronic reporting system.
Stayed current on HIPAA regulations, benefits claims processing, medical terminology
Assessed customer account information to determine current issues and determine potential solutions.
03/2017 to 11/2020Membership Coordinator RepresentativeTrihealth, Inc. | Harrison, OH,
Support AAA clients via telephone and email to educate them on auto, home, credit card, and life insurance policy options.
Work special projects assisting managers in rectifying accounts, making sure allocations are up to par and in correlation with AAA business policies.
Achieved high sales percentage with consultative, value-focused customer service approach.
Evaluated customer account information to assess current issues and determine potential solutions.
09/2016 to 03/2017Accounts Payable SpecialistRPC Company, Enterprise Holdings | City, STATE,
Managed the accurate and timely processing of up to 5,000 invoices ($200K) per month for large, multi-site rental branches and multiple business divisions.
Worked closely with department personnel to produce accurate and timely bills.
Established and maintained customer relationships effectively, and provided expert assistance to clients, which involved maintaining communication between vendors and all levels of the organization.
Performed various administrative duties such as ordering supplies, maintaining multiple accounting schedules, distribution of financial documents, and assisting in the planning of company outings..
Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
07/2014 to 09/2016Patient Care CoordinatorCigna | City, STATE,
Scheduled and confirmed patient appointments for diagnostic, surgical and consultation service
Maintained customer accounts for accuracy and achieved a high level of first call resolutions.
Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
Administered treatment information to patients, explaining scientific details in easy-to-understand terms.
Oversaw collection of admission, billing and processing documents to meet organizational expectations.
Education and Training
Expected in 2016Bachelor’s Degree | Business AdministrationA&M University, Commerce, TXGPA:
Expected in 2015Associates | Business MarketingCedar Valley College, Lancaster, TXGPA:
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