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Customer Service/ Chat/ Technical Support Resume Example

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CUSTOMER SERVICE/ CHAT/ TECHNICAL SUPPORT
Summary
Proficient in MS XP including Microsoft Office; Strong interpersonal, communicative, and organizational skills Capacity to achieve immediate and long-term objectives and meet operational deadlines Proficient in working as a team member, independently, and as a problem solver Productive in a fast-paced, high-pressure atmosphere
Highlights
  • Troubleshooting proficiency
  • Exceptional telephone etiquette
  • Patient and diligent
  • Vast technical knowledge
  • Microsoft Office expert
  • Accomplished with mobile devices
Accomplishments
Multiple technical awards for work performance. Received award for customer service recognition and ability to work well with the other team members.
Experience
10/2012 to 04/2016
Customer Service/ Chat/ Technical Support Teletech at Home － Brooklyn, NY
Resolved customer complaints and concerns with strong verbal and negotiation skills.
Displayed courtesy and strong interpersonal skills with all customer interactions.
Support customers with online billing and account issues.
Assisted customers with technical issues via email, live chat and telephone.
08/2015 to 10/2015
Tier 1 Technical Support Concentrix － Brooklyn, NY
Provided base level IT support to company personnel.
Resolved customer complaints and concerns with strong verbal and negotiation skills.
Processed several inbound and outbound technical support calls.
Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
01/2014 to 04/2014
Reservation Dispatcher GCS Agents － Long Island City, NY
Evaluated operational records and made scheduling adjustments to maximize efficiency.
Oversaw scheduling for the day-to-day activities several transportation employees.
Contacted customers prior to reservation to confirm and coordinate pick up times.
Education
Human Services Metropolitan College of New York － New York, NY Human Services
Skills
Professional and friendly, Careful and active listener, Multi-tasking, Telephone Skills, Scheduling, Creative Problem Solving, and great critical Thinking skills
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Resume Overview

Companies Worked For:

  • Teletech at Home
  • Concentrix
  • GCS Agents

School Attended

  • Metropolitan College of New York

Job Titles Held:

  • Customer Service/ Chat/ Technical Support
  • Tier 1 Technical Support
  • Reservation Dispatcher

Degrees

  • Human Services

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