LiveCareer-Resume

customer service champion resume example with 1 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Hardworking Customer Service Representative with experience working with international customer base. Trained in project and time management with extensive knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Personable Customer Service professional offering experience resolving account and service concerns for customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities. Retail professional with extensive knowledge of fashion industry, including current trends. Enjoys helping customers find stylish and affordable clothing and accessories.

Accomplishments
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Skills
  • Verbal and Written Communication
  • POS Systems and Ordering Platforms
  • Upbeat and Positive Personality
  • Customer Account Management
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty
  • Computer Proficiency
  • Efficient and Detail-Oriented
  • Patient and Empathetic
  • Complex Product Knowledge
  • Cultural Awareness and Sensitivity
  • Time Management
  • Establishing and Maintaining Customer Relationships
  • Microsoft Exchange
  • Courteous with Strong Service Mindset
Work History
Customer Service Champion, 05/2021 to 06/2021
Marco's PizzaBeaver Dam, WI,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Promoted available products and services to customers during service, account management and order calls.
  • Delivered prompt service to prioritize customer needs.
  • Managed expectations and exhibited excellent follow-through related to critical tasks that were assigned.
Customer Service Champion, 05/2021 to 05/2021
Taco BellCity, STATE,
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Provided information regarding charge accounts and loyalty programs.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
Sonic, 01/2021 to 04/2021
SonicCity, STATE,
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
  • Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
  • Double-checked order accuracy and food quality consistently.
  • Communicated with management and associates to set and exceed sales and customer satisfaction goals.
  • Answered guest questions and promoted special products.
  • Completed company training program in record time.
  • Maintained professionalism while dealing with high order volumes and quality assurance.
  • Interpreted food order slips per shift to prepare food according to customer orders.
  • Memorized orders and maintained [90]% accuracy in high-traffic times.
Crew Member, 05/2020 to 01/2021
McDonald'sCity, STATE,
  • Assisted other team members to achieve goals.
  • Took orders, prepared meals and collected payments.
  • Worked well with teammates and accepted coaching from management team.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Maintained fast speed of service, especially during rush times.
  • Supported great dining and meal experiences for guests.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas as needed.
  • Collaborated with team members to complete orders.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Education
GED: , Expected in 12/2020 to NNLC - Reno, NV,
GPA:

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Resume Overview

School Attended

  • NNLC

Job Titles Held:

  • Customer Service Champion
  • Customer Service Champion
  • Sonic
  • Crew Member

Degrees

  • GED

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