Customer Service/ Cashier/ MIT Resume Example

Monitored product availability in store, on shelves and in orders to accurately answer customer questions.

• Welcomed customers, offering assistance to help find necessary store items.
• Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
• Answered phone calls to assist customers with questions and orders.
• Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
• Worked closely with front-end staff to assist customers.
• Filled beverages and delivered food to customers.
• Resolved issues regarding customer complaints and escalated worsening concerns for remediation.
• Counted product stock to maintain inventory records.
• Arranged updated promotional displays.
• Helped customer locate and select appropriate merchandise throughout store.
• Trained new team members in cash register operation, stock procedures and customer service.
• Processed returned items in accordance with store policy.
• Prepared food, including date and time.
• Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
• Helped customers find specific products, answering questions and offering advice.
• Managed product returns professionally and quickly to maintain customer satisfaction.
• Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
• Cross-trained in and roles in order to provide skilled backup for team members.
• Trained new employees in cashiering procedures, offering assistance in resolving issues.
• Increased sales by suggesting specific purchases to customers
• Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.

• Informed customers of final bill tab and processed form of payment.
• Restocked workstation with supplies and ensured out of stock items were communicated to management.
• Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
• Washed and sanitized dishes after every use to protect customers.
• Kept customer and food preparation areas clean and well-organized for maximum efficiency.
• Verified orders and bagged items for easy transport.
• Processed credit card payments and ensured customers signed counter slips.
• Processed all sales transactions accurately and promptly to prevent long customer wait times.
• Took orders, prepared foods and processed payments in full-service establishment.
• Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
• Accurately made change for cash transactions.
• Reviewed contents on food trays to check receiving complete order.
• Monitored and counted food stock and supplies to reorder on time.
• Organized food items on serving trays and in carry-out packages in preparation for delivery of completed orders to customers.
• Prepared large batches of food according to standard recipes.
• Served water and soft drinks and prepared specialty beverages, mixing and pouring carefully to balance ingredients and achieve layering and other visual effects.
• Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables.
• Resolved customer concerns and relayed relevant information to supervisor.
• Ensured compliance with company service standards, including inventory and cash control procedures.
• Utilized approved food recipes and production standards to ensure proper quality, serving temperatures and standard portion control.
• Kept work areas, utensils and pans cleaned and sanitized.
• Washed, peeled, cut and measured recipe ingredients.
• Carried pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards.Stored food in designated areas following wrapping, dating, food safety and rotation procedures. Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards. (“CLOSED DOWN“) (“WENT OUT BUSINESS “)