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customer service cashier mit resume example with 20+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

I have currently moved to a new area, i have worked for the same company for 25 years, as well had other Job on the side so 30+years I have worked, Retail Food & Cashier/Customer service/Management, I am excited to start a new chapter in my life with new experience and challenges that are coming my way . I am very

responsible and friendly Co-Worker able to make customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general keeping areas clean and making sure it follows proper guidelines. I am focused and hardworking and punctual with excellent interpersonal and organizational skills.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

and I am that co-worker that keeps everything clean and (Manager) with a strong knowledge of leadership and customer service as well as the team . Communicative and team-oriented is a big to me, because without communication,, the problem will never be solved and the issues still hasn’t been solved. Attentions and meeting team and individual and management objects is a expertise gained through 30-+ years of Food/ Retail/Customer Service/Management. contributions. Motivating leader with history of building and managing Strong teams. Proficient at identifying issues and integrating solutions to achieve the your issues. Strong relationship builder works well with stakeholders and corporate teams.

Skills

Customer Service Inventory Team- Leadership Organization Cline/Vendor Relationshi Count Cash Cashier Sales/Systems Reports

Experience
02/2017 to 05/2020 Customer Service/ Cashier/ MIT McDonald’s | City, STATE,
  • Stayed up to date on store promotions, payment policies and security practices.
  • Communicated with customers about offerings, including policies, restrictions and refund policies.
  • Recommended optimal merchandise based on customer needs and desires.
  • Recommended merchandise to customers based on needs and preferences.
  • Educated customers on product and service offerings.
  • Designed and deployed new display ideas to improve accessibility to merchandise, increasing sales
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Used register system to ring up customer purchases, process payments and issue receipts.
  • Maintained updated knowledge
  • Improved operations by working with team members and customers to find workable solutions.
  • Compile projects resulting in
  • Delivered to customer locations
  • Supported department by compiling paperwork and taking detailed meeting minutes.
  • Collaborated with others to discuss new opportunities.
  • Handled all delegated tasks, including
  • Performed site evaluations, customer surveys and team audits.
  • Answer calls to answer customer questions.
  • Learned and to support office needs.
  • Created agendas and communication materials for team meetings.
  • Earned reputation for good attendance and hard work.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Utilized to compile data gathered from various sources.
  • Collaborated in development of procedures.
05/1984 to 01/2020 Customer Service Cashier/ Management/Food Retail Winerschnitzel | City, STATE,

Monitored product availability in store, on shelves and in orders to accurately answer customer questions.

  • Welcomed customers, offering assistance to help find necessary store items.
  • Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
  • Answered phone calls to assist customers with questions and orders.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Worked closely with front-end staff to assist customers.
  • Filled beverages and delivered food to customers.
  • Resolved issues regarding customer complaints and escalated worsening concerns for remediation.
  • Counted product stock to maintain inventory records.
  • Arranged updated promotional displays.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Processed returned items in accordance with store policy.
  • Prepared food, including date and time.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Helped customers find specific products, answering questions and offering advice.
  • Managed product returns professionally and quickly to maintain customer satisfaction.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Cross-trained in and roles in order to provide skilled backup for team members.
  • Trained new employees in cashiering procedures, offering assistance in resolving issues.
  • Increased sales by suggesting specific purchases to customers
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
07/2015 to 05/2017 Retail/Fast Food Cashier/ Grill Manager Crawdads / (MOS GRILL) | City, STATE,
  • Informed customers of final bill tab and processed form of payment.
  • Restocked workstation with supplies and ensured out of stock items were communicated to management.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Washed and sanitized dishes after every use to protect customers.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Verified orders and bagged items for easy transport.
  • Processed credit card payments and ensured customers signed counter slips.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Accurately made change for cash transactions.
  • Reviewed contents on food trays to check receiving complete order.
  • Monitored and counted food stock and supplies to reorder on time.
  • Organized food items on serving trays and in carry-out packages in preparation for delivery of completed orders to customers.
  • Prepared large batches of food according to standard recipes.
  • Served water and soft drinks and prepared specialty beverages, mixing and pouring carefully to balance ingredients and achieve layering and other visual effects.
  • Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables.
  • Resolved customer concerns and relayed relevant information to supervisor.
  • Ensured compliance with company service standards, including inventory and cash control procedures.
  • Utilized approved food recipes and production standards to ensure proper quality, serving temperatures and standard portion control.
  • Kept work areas, utensils and pans cleaned and sanitized.
  • Washed, peeled, cut and measured recipe ingredients.
  • Carried pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards.Stored food in designated areas following wrapping, dating, food safety and rotation procedures. Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards. (“CLOSED DOWN“) (“WENT OUT BUSINESS “)
Education and Training
Expected in 05/1993 High School Diploma | West Orange High School, West Orange, TX GPA:
Expected in | Pharmacy Technology Lamar State College - Orange, Orange, TX GPA:

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Resume Overview

School Attended

  • West Orange High School
  • Lamar State College - Orange

Job Titles Held:

  • Customer Service/ Cashier/ MIT
  • Customer Service Cashier/ Management/Food Retail
  • Retail/Fast Food Cashier/ Grill Manager

Degrees

  • High School Diploma
  • Some College (No Degree)

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