Reliable, experienced and friendly. Adapts quickly and am eager to increase my knowledge base. Passionate about helping customers while creating a satisfying experience. 24 years of retail experience at Costco Wholesale.
Employee of the month on five different occasions, for job performance, volunteering to help the Children's Miracle Network, gift wrapping, etc. Received numerous customer compliments. Received “exceeds expectations” ratings on performance reviews.
Answer customer questions and address problems and complaints in person and via phone. Opens or close the store, which includes counting cash drawers. Help customers select products that best fit their personal needs. Maintains visually appealing and effective displays for the entire store. Educate customers on product and service offerings. Offer exceptional customer service to differentiate and promote the company brand. Collaborate with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Communicates merchandise needs and issues to appropriate supervisors in a timely fashion. Built and maintained effective relationships with peers and upper management.
Provided the members with an outstanding shopping experience. Member service was Job #1. Offered exceptional customer service to differentiate and promote the company brand. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Cashiered, merchandised, and stocked product. Communicated merchandise needs and issues to appropriate supervisors in a timely fashion. Special Orders Auditor position, made sure all of the orders pulled by coworkers had accurate counts prior to shipping. Offered direction and gave constructive feedback to motivate team members. Built and maintained effective relationships with peers and upper management. Assisted the members with finding and purchasing the items they were seeking. Provided the member' with as much detailed information available on the items to best fit their personal needs. Educated members on product and service offerings. Worked in the membership department signing up new members, renewed memberships, and handled any returnable items. Worked in many departments including our Return To Vendor Department. Answered member' questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers.
Assisted diners with seating as needed, as well making sure the servers had an equal number of diners in their sections. Accepted payment from customers and made change as necessary. Apportioned and served food to employees, or patrons. Assisted co-workers. Attempted to limit problems and liability related to customers' excessive drinking. Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages. Checked the quantity and quality of received products. Cleaned and maintained the beverage area, display cases, equipment, and order transaction area. Cleaned bars, work areas, and tables, cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash. Opened and closed the restaurant, which included counting cash drawers. Handled airline down flights, which at times meant seating and serving up to 150 airline passengers simultaneously.
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