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customer service call center representative resume example with 7+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Career Overview

Personable and responsible Cashier with 13 years in retail and customer service. Solid team player with upbeat, positive attitude.

Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Courteous demeanor
  • Store maintenance ability
  • Inventory control familiarity
  • Visual merchandising proficiency
  • Adaptive team player
  • Opening/closing procedures
  • Invoice processing
  • Telecommunication skills
Accomplishments

Customer Assistance

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Work Experience
Customer Service/Call Center Representative, 09/2008 - 08/2010
Hyatt Warrenville, IL,
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Troubleshooting Service and Support Conflict Resolution Computer Software savvy.
Customer Service/Cashier, 07/2000 - 01/2003
Marriott Vacations Worldwide Garden City, UT,
  • Greet customers and ascertain what each customer wants or needs.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Compute sales prices, total purchases and receive and process cash or credit payment.
  • Answer questions regarding the store and its merchandise.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Demonstrate use or operation of merchandise.
  • Place special orders or call other stores to find desired items.
  • Prepare merchandise for purchase or rental.
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
  • Inventory stock and requisition new stock.
  • Exchange merchandise for customers and accept returns.
  • Clean shelves, counters, and tables.
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
  • Rent merchandise to customers.
Barista/Cashier, 05/1999 - 07/2000
French Roast Coffee Shop City, STATE,
  • Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.
  • Clean or sanitize work areas, utensils, or equipment.
  • Clean service or seating areas.
  • Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.
  • Describe menu items to customers or suggest products that might appeal to them.
  • Order, receive, or stock supplies or retail products.
  • Provide customers with product details, such as coffee blend or preparation descriptions.
  • Receive and process customer payments.
  • Serve prepared foods, such as muffins, biscotti, or bagels.
  • Stock customer service stations with paper products or beverage preparation items.
  • Take customer orders and convey them to other employees for preparation.
  • Take out garbage.
  • Weigh, grind, or pack coffee beans for customers.
  • Wrap, label, or date food items for sale.
  • Demonstrate the use of retail equipment, such as espresso machines.
  • Prepare or serve menu items, such as sandwiches or salads.
barista/Clerk, 09/1997 - 05/1999
Le Boulanger City, STATE,
  • Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change.
  • Cook food or prepare food items, such as sandwiches, salads, and ice cream dishes, using standard formulas or following directions.
  • Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
  • Balance receipts and payments in cash registers.
  • Wrap menu item such as sandwiches, hot entrees, and desserts for serving or for takeout.
  • Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.
  • Replenish foods at serving stations.
  • Brew coffee and tea, and fill containers with requested beverages.
  • Take customers' orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.
  • Order items needed to replenish supplies.
Educational Background
High School Diploma: general, Expected in 6 1999
-
Monta Vista High School - Cupertino, CA
GPA:
Status -
Skills

adding machines, Balance, calculators, cash registers, Conflict Resolution, credit, customer service, Inventory, Exchange, money, policies, polish, recording, retail, sales, tables, telephone, Troubleshooting

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Resume Overview

School Attended

  • Monta Vista High School

Job Titles Held:

  • Customer Service/Call Center Representative
  • Customer Service/Cashier
  • Barista/Cashier
  • barista/Clerk

Degrees

  • High School Diploma

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