Customer Service/Call Center Representative Resume Example Yesvideo,Inc

CUSTOMER SERVICE/CALL CENTER REPRESENTATIVE

Career Overview

Personable and responsible Cashier with 13 years in retail and customer service. Solid team player with upbeat, positive attitude.

Core Strengths

Strong organizational skills
Active listening skills
Courteous demeanor
Store maintenance ability
Inventory control familiarity
Visual merchandising proficiency
Adaptive team player

Opening/closing procedures
Invoice processing
Telecommunication skills

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.

Work Experience

10/2008 to 09/2010

Customer Service/Call Center RepresentativeYesVideo,Inc － Santa Clara, CA

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Troubleshooting Service and Support Conflict Resolution Computer Software savvy.

08/2000 to 02/2003

Customer Service/CashierLongs Drug Stores － Cupertino, CA

Greet customers and ascertain what each customer wants or needs.
Describe merchandise and explain use, operation, and care of merchandise to customers.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Compute sales prices, total purchases and receive and process cash or credit payment.
Answer questions regarding the store and its merchandise.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Demonstrate use or operation of merchandise.
Place special orders or call other stores to find desired items.
Prepare merchandise for purchase or rental.
Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
Inventory stock and requisition new stock.
Exchange merchandise for customers and accept returns.
Clean shelves, counters, and tables.
Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Rent merchandise to customers.

06/1999 to 08/2000

Barista/CashierFrench Roast Coffee Shop － Saratoga, CA

Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.
Clean or sanitize work areas, utensils, or equipment.
Clean service or seating areas.
Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.
Describe menu items to customers or suggest products that might appeal to them.
Order, receive, or stock supplies or retail products.
Provide customers with product details, such as coffee blend or preparation descriptions.
Receive and process customer payments.
Serve prepared foods, such as muffins, biscotti, or bagels.
Stock customer service stations with paper products or beverage preparation items.
Take customer orders and convey them to other employees for preparation.
Take out garbage.
Weigh, grind, or pack coffee beans for customers.
Wrap, label, or date food items for sale.
Demonstrate the use of retail equipment, such as espresso machines.
Prepare or serve menu items, such as sandwiches or salads.

10/1997 to 06/1999

barista/ClerkLe Boulanger － Cupertino, CA

Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change.
Cook food or prepare food items, such as sandwiches, salads, and ice cream dishes, using standard formulas or following directions.
Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
Balance receipts and payments in cash registers.
Wrap menu item such as sandwiches, hot entrees, and desserts for serving or for takeout.
Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.
Replenish foods at serving stations.
Brew coffee and tea, and fill containers with requested beverages.
Take customers' orders and write ordered items on tickets, giving ticket stubs to customers when neededto identify filled orders.
Order items needed to replenish supplies.

Educational Background

6 1999

High School Diploma: generalMonta Vista High School － Cupertino, CA, US

Skills

adding machines, Balance, calculators, cash registers, Conflict Resolution, credit, customer service, Inventory, Exchange, money, policies, polish, recording, retail, sales, tables, telephone, Troubleshooting

Resume Overview

Companies Worked For:

YesVideo,Inc
Longs Drug Stores
French Roast Coffee Shop
Le Boulanger

School Attended

Monta Vista High School

Job Titles Held:

Customer Service/Call Center Representative
Customer Service/Cashier
Barista/Cashier
barista/Clerk

Degrees

High School Diploma : general

Customer Service/Call Center Representative Resume Example

Resume Score: 100%

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