Customer Service/Call Center Representative Resume Example
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CUSTOMER SERVICE/CALL CENTER REPRESENTATIVE
Career Overview
Personable and responsible Cashier with 13 years in retail and customer service. Solid team player with upbeat, positive attitude.
Core Strengths
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Accomplishments
Customer Assistance
- Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Customer Interface
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
Work Experience
10/2008 to 09/2010
Customer Service/Call Center RepresentativeHyatt － Warrenville , IL
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Troubleshooting Service and Support Conflict Resolution Computer Software savvy.
08/2000 to 02/2003
Customer Service/CashierMarriott Vacations Worldwide － Garden City , UT
- Greet customers and ascertain what each customer wants or needs.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Compute sales prices, total purchases and receive and process cash or credit payment.
- Answer questions regarding the store and its merchandise.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Demonstrate use or operation of merchandise.
- Place special orders or call other stores to find desired items.
- Prepare merchandise for purchase or rental.
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
- Inventory stock and requisition new stock.
- Exchange merchandise for customers and accept returns.
- Clean shelves, counters, and tables.
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
- Rent merchandise to customers.
06/1999 to 08/2000
Barista/CashierFrench Roast Coffee Shop － City , STATE
- Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.
- Clean or sanitize work areas, utensils, or equipment.
- Clean service or seating areas.
- Check temperatures of freezers, refrigerators, or heating equipment to ensureproper functioning.
- Describe menu items to customers or suggest products that might appeal to them.
- Order, receive, or stock supplies or retail products.
- Provide customers with product details, such as coffee blend or preparation descriptions.
- Receive and process customer payments.
- Serve prepared foods, such as muffins, biscotti, or bagels.
- Stock customer service stations with paper products or beverage preparation items.
- Take customer orders and convey them to other employees for preparation.
- Take out garbage.
- Weigh, grind, or pack coffee beans for customers.
- Wrap, label, or date food items for sale.
- Demonstrate the use of retail equipment, such as espresso machines.
- Prepare or serve menu items, such as sandwiches or salads.
10/1997 to 06/1999
barista/ClerkLe Boulanger － City , STATE
- Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change.
- Cook food or prepare food items, such as sandwiches, salads, and ice cream dishes, using standard formulas or following directions.
- Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
- Balance receipts and payments in cash registers.
- Wrap menu item such as sandwiches, hot entrees, and desserts for serving or for takeout.
- Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.
- Replenish foods at serving stations.
- Brew coffee and tea, and fill containers with requested beverages.
- Take customers' orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.
- Order items needed to replenish supplies.
Educational Background
6 1999
High School Diploma: generalMonta Vista High School － City, State, US
Skills
adding machines, Balance, calculators, cash registers, Conflict Resolution, credit, customer service, Inventory, Exchange, money, policies, polish, recording, retail, sales, tables, telephone, Troubleshooting
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Resume Strength
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- Formatting
- Word choice
- Measurable results
- Clear contact info
Resume Overview
School Attended
- Monta Vista High School
Job Titles Held:
- Customer Service/Call Center Representative
- Customer Service/Cashier
- Barista/Cashier
- barista/Clerk
Degrees
- High School Diploma : general
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