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customer service associate resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate Type systems. Effective at operating within Type regulations and Type department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Motivated Customer Service Representative with over Number years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in Language.

Goal-oriented worker with outstanding knowledge of Type organization and Type product issues. Proven history of increasing productivity and customer satisfaction with great phone skills and Type talents. Committed to best-in-class customer service and maintaining professionalism.

Friendly Job Title with Number years of dedicated Type customer service experience. Dedicated to exceeding Type goals through effective communication skills and Type abilities. Expert in Software with training in Area of expertise services.

Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Guest Services
  • Sales
  • Quality Management
  • Client Needs Assessment
  • Scheduling
Work History
Customer Service Associate, 04/2016 to 05/2020
Berkshire BankNiskayuna, NY,
  • Developed and actualized customer service initiatives to decrease wait times.
  • Informed customers about special promotions and provided detailed information for various products.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals Number%.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Described and explained details about Product or Service options to inform customers and guide purchasing decisions.
  • Boosted sales revenue by skillfully promoting diverse Product or Service options.
  • Helped Number customers every Timeframe by approaching conversations with positive attitude and Action.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Provided basic technical support for clients on wide range of Type company products.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
CNA, 07/2008 to 03/2015
Universal Health ServicesDes Moines, IA,
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep Job titles informed of changes.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Participated in Type fun activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering Type treatments and evaluating patient needs.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
CNA, 02/2001 to 09/2008
Universal Health ServicesDixon, IL,
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep Job titles informed of changes.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Participated in Type fun activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering Type treatments and evaluating patient needs.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Obtained client medical history, including medication information, symptoms and allergies.
Shift Leader, 06/1995 to 02/2001
Rubio's Restaurants, Inc.Seal Beach, CA,
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
  • Analyzed equipment breakdowns using various troubleshooting methods.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Alerted customers to upcoming sales events and promotions.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Developed recipes and menus by applying understanding of market demand and culinary trends,
  • Prioritized resumes based on strengths, experience and personal qualities needed to balance team makeup.
  • Overhauled entire manufacturing process through Action, which saved over $Amount in downtime.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Planned and adjusted daily shift needs based on seasonal, weekly or hourly business demands.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Monitored employee actions for effective safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Coached team members in techniques necessary to complete job tasks.
Education
High School Diploma: Basic Skills, Expected in 06/1992 to Jim Hill High School - Jackson, MS
GPA:
Certifications
  • Area of certification, Company Name - Timeframe
  • Licensed Job Title - Timeframe
  • Area of certification Training - Timeframe
  • Certified Job Title, Company Name - Timeframe
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Resume Overview

School Attended

  • Jim Hill High School

Job Titles Held:

  • Customer Service Associate
  • CNA
  • CNA
  • Shift Leader

Degrees

  • High School Diploma

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