Friendly and efficient Customer Service Representative devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding Customer Service standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers while achieving all individual sales goals. Expertise in coordinating 18-member customer service team and developing programs to enhance productivity. Cheerful and upbeat Customer Service with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues.
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