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Customer Service/Asset Protection Associate Resume Example

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CUSTOMER SERVICE/ASSET PROTECTION ASSOCIATE
Summary

Motivated retail professional with strong sales, customer service and problem-solving abilities. Skilled at selling retail merchandise and able to learn new information quickly to maximize contributions and respond to changing customer preferences. Desire to apply expertise to new role with Target and make lasting positive impact on business operations.

Responsible and friendly selling associate, able to make customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.

Skills
  • Customer service
  • Communications
  • Administrative support
  • Report writing abilities
  • Loss prevention background
Experience
Customer Service/Asset Protection Associate
Lubbock, TXWalmart/Oct 2018 to Jun 2019
  • Identified potential shoplifters and alerted management.
  • Implemented customer and associate safety protocol to prevent any physical injury issues.
  • Noted and followed up on any unusual behavior.
  • Maintained safety and security of premises, visitors and employees.
  • Controlled reduction of loss inventory by protecting company assets.
Retail Sales Associate
Lubbock, TXJC Penney Co Inc./Apr 2015 to Oct 2018
  • Managed cash register operations using POS system, including processing sales and returns.
  • Help customers load purchased equipment when necessary.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Fostered customer retention by assessing and meeting product needs.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Drove sales by effectively upselling and cross-selling products to maximize profitability.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Assisted in ringing up sales at registers and bagging merchandise.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Adhered to all company initiatives and achieved established goals for each.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Drove sales by successfully employing strategies such as upselling and cross-selling.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
  • Followed all company policies, rules and procedures to promote company goals and maintain safety.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Deli Associate
Lubbock, TXMarket Street Supermarket /Oct 2014 to Apr 2015
  • Received new inventory and rotated stock by dates to keep items fresh and usable.
  • Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
  • Stored perishable food items in freezer or refrigerator to protect food from spoilage.
  • Updated displays, cases and other customer-facing areas to increase sales of special items.
  • Cross-trained in other kitchen positions to support team and meet customer needs.
  • Communicated effectively with deli counter customers to answer questions and make recommendations.
  • Made orders by slicing, weighing, packaging and pricing meats and cheeses.
  • Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
  • Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
  • Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
Administrative Assistant
Lubbock, TXFamily Harvest Church/Aug 1998 to Apr 2009
  • Prepared monthly teaching schedules for approximately 25-30 volunteers.
  • Oversaw volunteers, organized events for regular and special church services.
  • Preparation of children's ministry classrooms, ages birth to sixth grade.
  • Taught Sunday school to children from second to sixth grade.
  • Worked closely with Children's Pastor.
Education and Training
Associate of Arts: TheologyRhema Bible College May 2007Lubbock, TX
Some College (No Degree): Business AdministrationTexas Tech UniversityLubbock, TX
Some College (No Degree): Medical Terminology South Plains College Lubbock, TX
High School DiplomaSlaton High SchoolMay 1982Slaton, TX
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Resume Overview

Companies Worked For:

  • Walmart
  • JC Penney Co Inc.
  • Market Street Supermarket
  • Family Harvest Church

School Attended

  • Rhema Bible College
  • Texas Tech University
  • South Plains College
  • Slaton High School

Job Titles Held:

  • Customer Service/Asset Protection Associate
  • Retail Sales Associate
  • Deli Associate
  • Administrative Assistant

Degrees

  • Associate of Arts : Theology
    Some College (No Degree) : Business Administration
    Some College (No Degree) : Medical Terminology
    High School Diploma

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