Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Accomplished and results-oriented Analyst who consistently meets deadlines and increases company revenue. Highly skilled at increasing productivity through detailed cost analysis.
Highlights
Great Plains
JAD
Microsoft CRM
SAP
Microsoft Office (Excel, Word, PowerPoint, and Access)
Accomplishments
Increased cost-effectiveness by 15% through compliance enforcement and implementation of a new quality control system.
Experience
Customer Service Analyst , 04/2015 - Current Agreeya Solutions – Atlanta, GA,
Develop and implement initiatives to improve customer services.
Analyze and summarize customer issues in order to prepare appropriate solutions/clarifications to respond to customers.
Evaluate and prioritize customer inquiries to better serve the customers.
Deliver prompt and professional solutions for customer inquires via phone, email, online chat etc.
Maintain history records and related problem documentations for future reference.
Maintain relationships with other internal departments as well as client base to improve business performance.
Conduct training to customers and internal staffs on company products and services.
Respond to customer inquiries by directing them to websites, FAQs, appropriate personnel, etc when needed.
Address customers in a professional and respectful manner.
Take ownership of customer issues in order to follow-up on outstanding requests and escalate issues when necessary.
Maintain the internal and external customer databases.
Analyze customer issues so as to develop tools and processes to increase customer satisfaction.
Maintain up-to-date knowledge on customer business areas.
Maintain broad knowledge about Star Metro's products and services.
Auditor Finance, 09/2014 - 05/2015 Capital Insurance Group – Phoenix, AZ,
Check figures, postings, and documents for accuracy
Facilitated and participated in Joint Application Development (JAD) sessions for communicating and managing expectations with the business users and end users
Record, store, access, and/or analyze computerized financial information
Resolve all billing inquiries
Audit and reconcile all revenue postings
Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures
Determines cost of operations by establishing standard costs; collecting operational data.
Identifies financial status by comparing and analyzing actual results with plans and forecasts.
Guides cost analysis process by establishing and enforcing policies and procedures; providing trends and forecasts; explaining processes and techniques; recommending actions.
Improves financial status by analyzing results; monitoring variances; identifying trends; recommending actions to management.
Reconciles transactions by comparing and correcting data.
Maintains database by entering, verifying, and backing up data.
Recommends actions by analyzing and interpreting data and making comparative analyses; studying proposed changes in methods and materials.
Increases productivity by developing automated accounting applications; coordinating information requirements.
Protects operations by keeping financial information confidential.
Maintains technical knowledge by attending educational workshops; reviewing publications.
•Contributes to team effort by accomplishing related results as needed.
Technical Support Supervisor, 2010 - 11/2014 Pepsico – Jedburg, SC,
Develop and implement initiatives to improve customer services.
Analyze and summarize customer issues in order to prepare appropriate solutions/clarifications to respond to customers.
Evaluate and prioritize customer inquiries to better serve the customers.
Deliver prompt and professional solutions for customer inquires via phone, email, online chat etc.
Maintain history records and related problem documentations for future reference.
Maintain relationships with other internal departments as well as client base to improve business performance.
Conduct training to customers and internal staffs on company products and services.
Respond to customer inquiries by directing them to websites, FAQs, appropriate personnel, etc when needed.
Address customers in a professional and respectful manner.
Take ownership of customer issues in order to follow-up on outstanding requests and escalate issues when necessary.
Maintain the internal and external customer databases.
Analyze customer issues so as to develop tools and processes to increase customer satisfaction.
Maintain up-to-date knowledge on customer business areas.
Maintain broad knowledge about company’s products and services.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.