Customer Service Analyst Resume Example
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CUSTOMER SERVICE ANALYST
Summary
Accomplished and results-oriented Analyst who consistently meets deadlines and increases company revenue. Highly skilled at increasing productivity through detailed cost analysis.
Highlights
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Accomplishments
Increased cost-effectiveness by 15% through compliance enforcement and implementation of a new quality control system.
Experience
Customer Service Analyst May 2015 to Current
Agreeya Solutions － Atlanta , GA
Agreeya Solutions － Atlanta , GA
- Develop and implement initiatives to improve customer services.
- Analyze and summarize customer issues in order to prepare appropriate solutions/clarifications to respond to customers.
- Evaluate and prioritize customer inquiries to better serve the customers.
- Deliver prompt and professional solutions for customer inquires via phone, email, online chat etc.
- Maintain history records and related problem documentations for future reference.
- Maintain relationships with other internal departments as well as client base to improve business performance.
- Conduct training to customers and internal staffs on company products and services.
- Respond to customer inquiries by directing them to websites, FAQs, appropriate personnel, etc when needed.
- Address customers in a professional and respectful manner.
- Take ownership of customer issues in order to follow-up on outstanding requests and escalate issues when necessary.
- Maintain the internal and external customer databases.
- Analyze customer issues so as to develop tools and processes to increase customer satisfaction.
- Maintain up-to-date knowledge on customer business areas.
- Maintain broad knowledge about Star Metro's products and services.
Auditor FinanceOct 2014 to Jun 2015
Capital Insurance Group － Phoenix , AZ
Capital Insurance Group － Phoenix , AZ
- Check figures, postings, and documents for accuracy
- Facilitated and participated in Joint Application Development (JAD) sessions for communicating and managing expectations with the business users and end users
- Record, store, access, and/or analyze computerized financial information
- Resolve all billing inquiries
- Audit and reconcile all revenue postings
- Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures
- Determines cost of operations by establishing standard costs; collecting operational data.
- Identifies financial status by comparing and analyzing actual results with plans and forecasts.
- Guides cost analysis process by establishing and enforcing policies and procedures; providing trends and forecasts; explaining processes and techniques; recommending actions.
- Improves financial status by analyzing results; monitoring variances; identifying trends; recommending actions to management.
- Reconciles transactions by comparing and correcting data.
- Maintains database by entering, verifying, and backing up data.
- Recommends actions by analyzing and interpreting data and making comparative analyses; studying proposed changes in methods and materials.
- Increases productivity by developing automated accounting applications; coordinating information requirements.
- Protects operations by keeping financial information confidential.
- Maintains technical knowledge by attending educational workshops; reviewing publications.
- •Contributes to team effort by accomplishing related results as needed.
Technical Support SupervisorJan 2010 to Dec 2014
Pepsico － Jedburg , SC
Pepsico － Jedburg , SC
- Develop and implement initiatives to improve customer services.
- Analyze and summarize customer issues in order to prepare appropriate solutions/clarifications to respond to customers.
- Evaluate and prioritize customer inquiries to better serve the customers.
- Deliver prompt and professional solutions for customer inquires via phone, email, online chat etc.
- Maintain history records and related problem documentations for future reference.
- Maintain relationships with other internal departments as well as client base to improve business performance.
- Conduct training to customers and internal staffs on company products and services.
- Respond to customer inquiries by directing them to websites, FAQs, appropriate personnel, etc when needed.
- Address customers in a professional and respectful manner.
- Take ownership of customer issues in order to follow-up on outstanding requests and escalate issues when necessary.
- Maintain the internal and external customer databases.
- Analyze customer issues so as to develop tools and processes to increase customer satisfaction.
- Maintain up-to-date knowledge on customer business areas.
- Maintain broad knowledge about company's products and services.
Supply Chain CoordinatorSep 2005 to Aug 2009
Kbr － Pearl Harbor , HI
Kbr － Pearl Harbor , HI
- Develop and implement initiatives to improve customer services.
- Analyze and summarize customer issues in order to prepare appropriate solutions/clarifications to respond to customers.
- Evaluate and prioritize customer inquiries to better serve the customers.
- Deliver prompt and professional solutions for customer inquires via phone, email, online chat etc.
- Maintain history records and related problem documentations for future reference.
- Maintain relationships with other internal departments as well as client base to improve business performance.
- Conduct training to customers and internal staffs on company products and services.
- Respond to customer inquiries by directing them to websites, FAQs, appropriate personnel, etc when needed.
- Address customers in a professional and respectful manner.
- Take ownership of customer issues in order to follow-up on outstanding requests and escalate issues when necessary.
- Maintain the internal and external customer databases.
- Analyze customer issues so as to develop tools and processes to increase customer satisfaction.
- Maintain up-to-date knowledge on customer business areas.
- Maintain broad knowledge about company's products and services.
Logistics Analyst Mar 2004 to Sep 2005
BASFf － City , STATE
BASFf － City , STATE
- Produced daily statistics report on products to be distributed using Microsoft excel.
- Conducted daily accounting checks on product distribution.
- Performed quality Assurance testing on product specification leaving distribution center.
- Coordinated product delivery methods and counts with satellite distribution centers.
Education
Bachelor, Arts AccountingMay 2009Flagler College － City, StateArts Accounting
Skills
- Accountting
- Application Development
- Billing
- CRM
- Analyze computerized financial information
- Great Plains
- JD Edwards
- Logistics
- Access
- Microsoft excel,
- Microsoft Office
- PowerPoint
- Word
- Quality Assurance
- SAP
- Scheduling
- Shipping
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Resume Overview
School Attended
- Flagler College
Job Titles Held:
- Customer Service Analyst
- Auditor Finance
- Technical Support Supervisor
- Supply Chain Coordinator
- Logistics Analyst
Degrees
- Bachelor , Arts Accounting May 2009
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