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Customer Service/ Agent support for Cover California Agent Support Resume Example

Resume Score: 90%

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CUSTOMER SERVICE/ AGENT SUPPORT FOR COVER CALIFORNIA AGENT SUPPORT
Career Overview
Focused sales professional highly effective in establishing and maintaining relationships with potential and existing clients. Extremely motivated and ambitious. Exceptional Sales Representative highly effective at transforming customer inquiries into new sales. Enthusiastic sales representative who achieved 40 and plus in sales revenue in a 30 day time period. Motivated customer service specialist with over 5 years retail experience in a fast-paced, team-based environment. Friendly Sales Associate adept at working in diverse retail and customer service environments. Talented Customer Service/ Sales Representative effective at multi-tasking and balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets.
Core Strengths

Active listener Retail buying MS Office proficiency

Bilingual

Work Experience
Customer Service/ Agent support for Cover California Agent Support 11/2015 to 03/2016Helpmates Temp Agency Irvine, California

Provided accurate and appropriate information in response to Cover California' Agents inquiries.Addressed customer service inquiries in a timely and accurate fashion.Properly directed inbound calls in phone queues to improve call flow.Developed effective relationships with all call center departments through clear communication.

Receptionist 03/2015 to 10/2015Orange Coast Chrysler Jeep and Dodge Car Dealer Costa Mesa , California

Took special orders in person and over the phone to generate Dealer Trade documents. Organized the store by returning all vehicles to its proper place. Performed store opening duties, checking all equipment for proper functioning.Stocked and rotated inventory regularly.Communicated all merchandise needs or issues to appropriate supervisors.

Overnight Crew Target10/2014 to 01/2015StockAnaheim, CA
  • Designed displays to make the store experience interactive and engaging.Arranged items in favorable positions and.
  • areas of the store for optimal sales.
Customer Service Representative01/2008 to 11/2013Time Warner CableFullerton, California
  • 1565 Harbor blvd.
  • Described product to customers and accurately explained details and care of merchandise.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Successfully acquired an average of new customers per month, generating a growth in revenue.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Monitored cash drawers balance at the end of shift.
  • Helped drive sales goals and achieve monthly quotas.
  • Organized store merchandise.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Achieved sales goals and service performance requirements of 40 sales per month through new customer sales.
  • Asked open-ended questions to assess customer needs.
  • Learned, referenced and applied product knowledge information.
  • Participated in physical inventory counts every time period.
  • Replenished supplies, bags and other materials at each cash wrap.
  • Processed cash and credit payments rapidly and accurately.
  • Responded to all customer inquiries thoroughly and professionally.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Operated a cash register for cash, check and credit card transactions with 100% accuracy.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Bilingual Spanish to English interaction with customers.
Photo Department Representative01/2007 to 12/2007Wal-martStoreIrvine, California
  • 13331 Beach Blvd Westminster C.a.
  • 92683 Replenished supplies, bags and other materials at each cash wrap.
  • Learned, referenced and applied product knowledge information.
  • Asked open-ended questions to assess customer needs.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Organized store merchandise promote visually appealing environment.
  • Helped drive sales goals and achieve monthly quotas.
  • Cashier for photo department Maintained cleanliness and presentation of stock room and production floor.
  • Process digital photos.
Front end Cashier/ Refunds Cashier08/2004 to 01/2006Home DepotStanton, California
  • Stanton C.A.
  • 90680 Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
  • Taking merchandise back from customers.
  • When customer did not want or was not what customer needed.
  • Bilingual Spanish to English interaction with customers.
Educational Background
High School Diploma1997Santiago High School Garden Grove , CA

Color guard for J.R.O.T

Languages

Fluent in Spanish and English.

Skills

Photo developer, cash handling, closing cash register, communication skills, competitive, Basic computer skills, credit, addressing customer concerns, client


relations, customer relations, excellent customer service, customer service, Employee relations, English, inventory, listening, materials, MS Office, POS, pricing, problem solver, Fast learner, Retail, sales, Team player

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Helpmates Temp Agency
  • Orange Coast Chrysler Jeep and Dodge Car Dealer
  • Stock
  • Time Warner Cable
  • Wal-mart Store
  • Home Depot

School Attended

  • Santiago High School

Job Titles Held:

  • Customer Service/ Agent support for Cover California Agent Support
  • Receptionist
  • Overnight Crew Target
  • Customer Service Representative
  • Photo Department Representative
  • Front end Cashier/ Refunds Cashier

Degrees

  • High School Diploma 1997

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