Customer Service/ Agent support for Cover California Agent Support Resume Example

Took special orders in person and over the phone to generate Dealer Trade documents. Organized the store by returning all vehicles to its proper place. Performed store opening duties, checking all equipment for proper functioning.Stocked and rotated inventory regularly.Communicated all merchandise needs or issues to appropriate supervisors.

• Designed displays to make the store experience interactive and engaging.Arranged items in favorable positions and.
• areas of the store for optimal sales.

• 1565 Harbor blvd.
• Described product to customers and accurately explained details and care of merchandise.
• Earned management trust by serving as key holder, responsibly opening and closing store.
• Successfully acquired an average of new customers per month, generating a growth in revenue.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
• Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
• Built long-term customer relationships and advised customers on purchases and promotions.
• Monitored cash drawers balance at the end of shift.
• Helped drive sales goals and achieve monthly quotas.
• Organized store merchandise.
• Routinely answered customer questions regarding merchandise and pricing.
• Achieved sales goals and service performance requirements of 40 sales per month through new customer sales.
• Asked open-ended questions to assess customer needs.
• Learned, referenced and applied product knowledge information.
• Participated in physical inventory counts every time period.
• Replenished supplies, bags and other materials at each cash wrap.
• Processed cash and credit payments rapidly and accurately.
• Responded to all customer inquiries thoroughly and professionally.
• Referred unresolved customer grievances to designated departments for further investigation.
• Operated a cash register for cash, check and credit card transactions with 100% accuracy.
• Handled all customer relations issues in a gracious manner and in accordance with company policies.
• Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
• Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
• Determined customer needs by asking relevant questions and listening actively to the responses.
• Bilingual Spanish to English interaction with customers.

• 13331 Beach Blvd Westminster C.a.
• 92683 Replenished supplies, bags and other materials at each cash wrap.
• Learned, referenced and applied product knowledge information.
• Asked open-ended questions to assess customer needs.
• Dedicated to continuously improving sales abilities and product knowledge.
• Routinely answered customer questions regarding merchandise and pricing.
• Organized store merchandise promote visually appealing environment.
• Helped drive sales goals and achieve monthly quotas.
• Cashier for photo department Maintained cleanliness and presentation of stock room and production floor.
• Process digital photos.

• Stanton C.A.
• 90680 Greeted customers entering the store to ascertain what each customer wanted or needed.
• Described product to customers and accurately explained details and care of merchandise.
• Handled all customer relations issues in a gracious manner and in accordance with company policies.
• Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
• Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
• Taking merchandise back from customers.
• When customer did not want or was not what customer needed.
• Bilingual Spanish to English interaction with customers.