Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Licensed Practical Nurse A dedicated, military experienced nursing professional who maintains the highest regard for State and Federal regulations while also providing the maximum quality of care to patients and utmost respect for fellow employees. Extensive experience with orientation and training of newly assigned personnel; excellent leader with the potential to accomplish any mission. Superb ability to supervise personnel among areas of healthcare while making independent decisions and maintaining high numbers of medical records and customer service. Nursing positions experience includes Emergency Medicine, Medical-Surgical, Rehabilitation, and Long-term. Highly self-motivated in all responsibilities including securing appointments, discount pharmacy and physician follow up appointments.

  • Efficient and Detail-Oriented
  • Customer Retention Strategies
  • Data Entry and Maintenance
  • Creative Problem Solving
  • Computer Proficiency
Work History
Customer Service Agent, 12/2017 to Current
Ait Worldwide LogisticsHartford, CT,
  • High call volume for inbound calls with 100% accuracy Responsible for handling inbound calls provides service with proficiency.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
  • Maintained and encouraged customer loyalty through efficient resolution of disputes, complaints, and discrepancies.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Enhanced productivity by staying on top of call scripts and maintaining control direction of conversations.
  • Communicated professionally with colleagues, freelancers, and clients.
  • Achieved and consistently exceeded revenue quota through product and service promotion
Licensed Practical Nurse, 02/2003 to 04/2021
University Of Central FloridaOrlando, FL,
  • Coordinated collective skills by providing nursing care involving assessments, decision making, planning, implementation, and documentation for patients from birth to old age.
  • Provided dedication to nursing services while working with other team members to help maintain state and federal regulations.
  • Maintained confidentiality of health records following through with HIPAA of patients.
  • Managed 150 calls daily with proficiency
  • Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels
Licensed Practical Nurse, 02/2002 to 09/2019
University Of Central FloridaOrlando, FL,
  • Cared for ill or injured patients or persons with disabilities in hospitals, clinics, and similar institutions.
  • Observed patients, charting and reporting changes in their conditions, such as adverse reactions to medication or treatment, and taking any necessary action.
  • Provided basic patient care or treatments, such as taking temperatures or blood pressures, dressing wounds, treating bedsores, giving enemas, massaging, or performing catheterizations.
  • Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels
  • Cared for over 1,000 patients each day with quality-driven support
  • Made valuable contributions to care-plan development and patient education processes backed by thorough research into client diagnoses
Bachelor: Health Information Management, Expected in 02/2023
Westerns Governors University - Salt Lake City, UT,
Associates Degree of Arts: Pre-Nursing, Expected in 05/2016
Georgia Military College - ,
Diploma: , Expected in 12/1995
Central Georgia Technical College - Warner Robins, GA,
  • Chemical, Biological, Radiological, Nuclear, and Enhance Conventional Weapons Emergency Medical Preparedness/Response Course – Operator/Responder, 2006, Armed Forces Reserve Metal.
  • Army Achievement Medal (2).
  • Good Conduct Medal.
  • National Defense Service Medal.
  • Global war on Terrorism Service Medal.
  • Army Service Ribbon.
  • Certificate of Achievements.
Member of American Heart Association Member of American Nurses Association Member of United States Army Retired Reserve

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Resume Overview

School Attended

  • Westerns Governors University
  • Georgia Military College
  • Central Georgia Technical College

Job Titles Held:

  • Customer Service Agent
  • Licensed Practical Nurse
  • Licensed Practical Nurse


  • Bachelor
  • Associates Degree of Arts
  • Diploma

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