Client-focused, dependable professional experienced in customer service, underwriting, and administration. Excels in underwriting of personal lines policies. Works well independently and as part of a team. Committed to excellence and education, evidenced by the earning of three insurance designations.
Applied Systems (TAM) experience
Active Property and Casualty Insurance License with the Kentucky Department of Insurance
Microsoft Word, Excel & Powerpoint
Personal Lines Specialist
Excellent communication skills
Active listening skills
Customer Service Agent/Administrative January 2007 to CurrentDesmond Insurance － Bellevue, Kentucky
Responsible for all aspects of service to existing personal lines clients.
Underwrite new business applications for producers in agency.
Produce and service my own book of business.
Handle licensing requirements for new personnel.
Maintain relationships with companies and educate agency personnel about company underwriting, rating, website use, etc.
Built excellent trust and confidence with customers.
Administrative Assistant January 2007 to CurrentKnights of Columbus Insurance － Villa Hills, Kentucky
Service life, annuity, and long-term care policies on a part-time basis for Kentucky General Agent.
Includes changes of beneficiaries, processing death and disability claims, processing surrender requests, and handling customer calls to agency.
Helped agent develop procedures for handling service requests for the agency.
Handle all incoming calls and mail when General Agent is traveling.
Enter and track all new business applications for field agents throughout the state.
Administrative/Underwriting Manager January 2004 to January 2007Desmond Insurance － Bellevue, Kentucky
Handle human resource matters, including payroll, new-hire and resigning employee paperwork, maintain employee handbook, track personal and vacation time for all employees.
Oversee accounting department-accounts receivable collection, tracking of commission, and account current reconciliation.
Underwrite all new applications for personal lines products.
Notify employees of continuing education opportunities.
Attend user meetings for Applied system and implement automation procedures.
Improved collection of outstanding accounts receivables.
Organized and currently chair Social Committee, getting personnel more involved in community programs.
Maintain excellent loss ratios with personal lines carriers by up-front and continual underwriting of personal lines policies.
Personal Lines/Underwriting Manager January 1980 to January 2004Desmond Insurance － Bellevue, Kentucky
Management of personal lines customer service personnel; maintained excellent company relationships and loss experience; underwrote all new personal lines policies; handled customer complaints; responsible for keeping abreast of all company changes and relaying the information to agency producers and personnel; handled processing of payroll.
Maintained excellent loss ratios with personal lines carriers.
Developed minimum agency underwriting requirements.
Instrumental in developing automation workflows.
Obtained Life and Health Agents License.
Customer Service Representative January 1978 to January 1980Desmond Insurance － Bellevue, Kentucky
Serviced personal lines accounts, including new applications, policy changes, claims, policy rating, and cancellations.
Handled computer operations.
Developed excellent rapport with clients.
Piloted one of the first computer systems developed strictly for insurance agencies.
Obtained Property and Casualty Agents License.
Associate of Applied Science : 1978Northern Kentucky University － Highland Heights, Kentucky
Bachelor of Science : 1980Northern Kentucky University － Highland Heights, Kentucky
Certificate in General Insurance : 1983Insurance Institute of America
Accredited Advisor in Insurance
1998 Society of CIC
Certified Insurance Counselor : 1989Insurance Institute of AmericaGPA: Professional Insurance Agents of Kentucky Scholarship for CIC Institute, 1992 Independent Insurance Agents of Kentucky Award for Academic Excellence in the Accredited Advisor in Insurance Program, 1989 Northern Kentucky Association of Insurance Women, Insurance Woman of the Year Award, 1988 Certified Professional Insurance Woman Designation, 1984 Northern Kentucky Association of Insurance Women, Rookie of the Year, 1984 Presidential Scholarship to Northern Kentucky University, 1976 Professional Insurance Agents of Kentucky Scholarship for CIC Institute, 1992 Independent Insurance Agents of Kentucky Award for Academic Excellence in the Accredited Advisor in Insurance Program, 1989 Northern Kentucky Association of Insurance Women, Insurance Woman of the Year Award, 1988 Certified Professional Insurance Woman Designation, 1984 Northern Kentucky Association of Insurance Women, Rookie of the Year, 1984 Presidential Scholarship to Northern Kentucky University, 1976