Personable and dedicated Customer Service Representative with extensive
experience. Solid team player with upbeat, positive attitude and proven skills in
establishing rapport with clients. Motivated to maintain customer satisfaction and
contribute to company success. Specialize in quality, speed and process
optimization. Articulate, enthusiastic and results-oriented with demonstrated
passion for building relationships, cultivating partnerships and growing
Call center experience
Documentation and reporting
International sales support
11/2019 to CurrentCustomer Service AgentPSF WEB | Dallas, TX
Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Documented conversations with customers to track requests, problems and solutions.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
Managed high-volume of inbound and outbound customer calls.
Returned all routine and general customer calls in good time.
Responded to customer requests for unavailable products and suggested other suitable options.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Increased sales by 10%.
11/2018 to 11/2019Daycare WorkerGOLDEN MINDS ACADEMY | Dallas, Texas
Informed customers/parents about billing procedures, processed payments and provided payment option setup assistance Addressed customers/parents inquiries quickly and accurately Answered inbound calls and outbound calls to address needs of customers/parents Developing age-appropriate socialization skills in children.
Encouraging positive behavior and good manners.
Providing basic care for children which includes feeding, grooming Using various learning methods such as stories, games and drawing to intellectually stimulate children.
Communicating with parents and providing updates on children's progress.
Providing pleasant, safe, and sanitary environment.
Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Met with parents about daily activities, positive developments and issues.
Applied positive behavior management techniques to enhance social interactions and emotional development.
Managed over 50 calls per day.
07/2016 to 10/2018Customer Service RepresentativeZUBY AUTOMOBILE | Dallas, Texas
Answered customer telephone calls promptly to avoid on-hold wait times.
Regularly exceeded daily sales and product add-on quotas.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Responded to customer requests for products, services and company information.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
06/2015 to 07/2016Interior Design ConsultantBELLA AGENCY AND INTERIOR DECORATIONS | Dallas, TX
Undertook design project from concept to completion Interpreting and translating customer needs into rough plans to meet business needs Set costs and project fees according to budget, making sure expenditures are accurate Work closely with designers, decorators, architects and constructors Constantly Researched and decided on materials and products sourcing for customers/clients Supervised work progress throughout entire project.
Developed space planning concepts, color palette selections and textile presentations.
Transformed uninspiring areas into warm and inviting living spaces using various lighting fixtures, materials and products.
Consulted with clients to determine architectural preference to meet overall design goals.
Interfaced effectively with design team members, including contractors and vendors to resolve issues and discuss ideas.
05/2012Associate of Arts | English Language And LiteratureUniversity Of Port Harcourt , Nigeria
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Companies Worked For:
GOLDEN MINDS ACADEMY
BELLA AGENCY AND INTERIOR DECORATIONS
University Of Port Harcourt
Job Titles Held:
Customer Service Agent
Customer Service Representative
Interior Design Consultant
05/2012 Associate of Arts | English Language And Literature
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