Proficient Southwest Airlines with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitask. Polite and professional customer service successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Hardworking Customer Service Representative with 25 years of experience working with airlines. Trained in project and time management with extensive knowledge of working with customer and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
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