(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Energetic customer service agentwith strong time management skills who thrives in a fast-paced, dynamic environment. Customer obsessed,successful at troubleshooting and handling customer support issues in a timely manner. Experienced former educator who is dedicated and driven to promoting growth and development within learning environments.Friendly, patient, and helpful personality who is focused on promoting a positive work atmosphere.
Morehead State University Morehead, KY Expected in 2015 Master of Arts : Teaching - GPA :
University of Kentucky Lexington, KY Expected in 2014 Bachelor of Arts : English - GPA :
  • Exceptional communication skills
  • Background in education
  • Quick and tireless learner
  • Values time efficiency and clear communication within classroom environments
  • Adept with all Microsoft Office tools, i.e. Word, Powerpoint, and Excel
  • Strong understanding of Amazon corporate tenants
  • Responsible and respectful team member
  • Empathetic towards customer concerns
  • Strong interpersonal skills with prior success in a teaching role
Work History
Tata Consultancy Services - Customer Service Agent
Marlborough, NH, 07/2016 - Current
  • Effectively managed a high-volume of inbound Amazon driver and customer calls as an LMTOC agent.
  • Answered a constant flow of Amazon driver and customer calls with as many as 500+ calls logged per 40 hour week.
  • Resolved Amazon driver issues and customer delivery complaints empathetically and professionally.
  • Gathered all required customer information for tracking purposes.
  • Accurately documented, researched and resolved customer delivery issues.
  • Managed driver calls effectively and efficiently in a dynamic and rapidly-changing environment.
Wantable - Fulfillment Associate
Los Angeles, CA, 09/2015 - 07/2016
Efficiently managed inventory distribution in Amazon Fulfillment Centers\' Pick Department.Diligently collected retail merchandise for distribution within a dynamic and physically demanding warehouse environment.Reliably and consistently adapted to fluctuating work schedules as was requested.Demonstrated careful and mindful handling of customer products that their products should arrive in a timely manner and as expected.

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Resume Overview

School Attended

  • Morehead State University
  • University of Kentucky

Job Titles Held:

  • Customer Service Agent
  • Fulfillment Associate


  • Master of Arts
  • Bachelor of Arts

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