Energetic customer service agentwith strong time management skills who thrives in a fast-paced, dynamic environment. Customer obsessed,successful at troubleshooting and handling customer support issues in a timely manner. Experienced former educator who is dedicated and driven to promoting growth and development within learning environments.Friendly, patient, and helpful personality who is focused on promoting a positive work atmosphere.
Education
Morehead State UniversityMorehead, KYExpected in 2015 ā āMaster of Arts:Teaching - GPA:
University of KentuckyLexington, KYExpected in 2014 ā āBachelor of Arts:English - GPA:
Skills
Exceptional communication skills
Background in education
Quick and tireless learner
Values time efficiency and clear communication within classroom environments
Adept with all Microsoft Office tools, i.e. Word, Powerpoint, and Excel
Strong understanding of Amazon corporate tenants
Responsible and respectful team member
Empathetic towards customer concerns
Strong interpersonal skills with prior success in a teaching role
Work History
Tata Consultancy Services - Customer Service Agent Marlborough, NH, 07/2016 - Current
Effectively managed a high-volume of inbound Amazon driver and customer calls as an LMTOC agent.
Answered a constant flow of Amazon driver and customer calls with as many as 500+ calls logged per 40 hour week.
Resolved Amazon driver issues and customer delivery complaints empathetically and professionally.
Gathered all required customer information for tracking purposes.
Accurately documented, researched and resolved customer delivery issues.
Managed driver calls effectively and efficiently in a dynamic and rapidly-changing environment.
Wantable - Fulfillment Associate Los Angeles, CA, 09/2015 - 07/2016Efficiently managed inventory distribution in Amazon Fulfillment Centers\' Pick Department.Diligently collected retail merchandise for distribution within a dynamic and physically demanding warehouse environment.Reliably and consistently adapted to fluctuating work schedules as was requested.Demonstrated careful and mindful handling of customer products that their products should arrive in a timely manner and as expected.
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