Twenty years of Customer Service experience with strengths in problem solving and planning. Thrives on challenges and quickly adapts to new environments and responsibilities. Personable and outgoing, comfortable communicating with people from diverse backgrounds and cultures.
DELTA AIR LINES Ready Reserve AirportPortland, ORCustomer Service Agent
As an Airport Customer Service Agent with Delta Air Lines, I meet, greet and interact with passengers.
I assess passengers' individual needs; process and resolve ticketing issues, check in passengers, process bags for check in, verify international documentation, seat changes, flight schedule changes, and process passengers with special requests such as passengers with disabilities, unaccompanied minors and law enforcement.
I meet and dispatch Delta Mainline and Delta Connection flights.
I prepare flights for departure, opening the flight, printing crew paperwork-verification of Flight Crew and Aircraft type, and effectively communicating with both Flight Crew and Ground Crew to ensure an on-time departure.
Working the flight, I assist passengers with seat accommodations, identify/accommodate passengers with special requests-such as passengers with special needs/wheelchairs and unaccompanied minors, etc.
Solicit Volunteers for oversold flights-provide protection/rebook passengers on next available flight, issue amenities, and process DBC to include issuing of checks.
Board and dispatch flights-print final crew paperwork, send numbers of all passengers on board, print required paperwork, and close out flight.
I keeping passengers informed of any operational changes, while working under pressure and time constraints.
My additional duties include Local Training Assistant (LTA).
U.S. DEPARTMENT OF HOMELAND SECURITYPortland, ORTransportation Security Officer
Perform variety of duties related to the security and protection of air travelers, airport and aircrafts.
Maintain focus and awareness within a stressful environment containing numerous distractions to include noise from alarms, machinery, disruptive and angry passengers.
Identify and locate potentially life threatening devices and devices intended on creating mass destruction.
Continuously and effectively, interact with the public, giving directions and responding to inquiries.
Make effective decisions in both crisis and routine situations.
LIBERTY TAXVancouver, WATax Preparer
Conduct individual client interviews to determine appropriate filing status for client.
Assist individuals with the clarification of current tax laws and proper documentation needed to prepare and file taxes.
Enter, prepare and file all required documentation with the Internal Revenue Service.
ALUTIIQ JVAgat, GUGeneral Clerk III
Research and analyze supply resources.
Develop cost estimates, process supply and printing orders.
Draft material request forms for Government approval/signature.
Process/track supply and printing orders from submission date to completion.
Schedule appointments for CO/XO briefs and other meetings as directed.
Schedule and coordinate logistics for various meetings, developing briefing packets, make photocopies, type meeting agendas, set up audiovisual equipment, etc..
Prepare draft correspondence/documents using established templates.
Provide administrative and logistical support for a variety of special projects.
DEPARTMENT OF REVENUE & TAXATION, Tiyan, GU, September 1995 March 2003.
Vehicle Registration Officer
Review applications for correctness, completeness and legal sufficiency pursuant to the provisions of laws and regulations governing vehicle registration.
Inform taxpayers of the required endorsements and documents needed for processing.
Receive and process applications for renewal of vehicle registration certificates and validated tags, new vehicles, vehicle transfer, and out of state vehicles.
Receive and process Certificate of Ownership (Title) under chattel Mortgages, Promissory Notes, Security Agreement and Conditional Sales Contract for recordation/cancellation of lien or letter of discharge from Finance Company.
Conduct research for Law Enforcement and Judicial Branches requiring information pertinent to Vehicle Registration.