I am an honorably discharged United States veteran, who served in the US Army. During my time in the military, I learned and expanded my skills and knowledge to successfully complete missions and task that were given to me and my team. My skills includes; Ability to embrace new technology and techniques to increase productivity, Resourceful with concept development and ideas,Analyst with extensive experience in logistics.My prior work experience includes Automative logistical specialist; including achieving stock objectives, material control, budget development, report preparations and running sections.I have performed successfully in highly visible positions. Extensive knowledge on computer software such as Microsoft Office, Excel, Powerpoint, Outlook and Windows, knowledge of logistic terminology and strategies and the training of subordinates to meet requirements in compliance with Army standards.
Teleperformance INC.580 NW University BlvdPort Saint Lucie, FLCustomer Service Agent
Addressed Customer service representatives handle customer complaints, process orders, and provide information about an organization's products and services.
Listened to customers' questions and concerns, and provide answers or responses.
Provided information about products and services.
Take orders, calculate charges, and process billing or payments * Review or make changes to customer accounts.
Handled returns or complaints.
Recorded details of customer contacts and actions taken
Review and select standard responses for answers or solutions.
Answered incoming phone calls, also interact with customers face to face, by email, or live chat.
United States ArmyFort Bragg, NCAutomotive Logistics Specialist
Directed availability and allocation of materials, supplies, and finished products.
Collaborated with other departments as necessary to meet customer requirements, to take advantage of sales opportunities or, in the case of shortages, to minimize negative impacts on a business.
Protected and controlled proprietary materials.
Reviewed logistics performance with customers against targets, benchmarks and service agreements.
Developed and implemented technical project management tools such as plans, schedules, and responsibility and compliance matrices.
Directed team activities, establishing task priorities, scheduling and tracking work assignments, providing guidance, and ensured the availability of resources.
Reported project plans, progress, and results.
Directed and supported the compilation and analysis of technical source data necessary for product development.
United States ArmyAutomotive Logistics Specialist
Camp Humphries, Korea (South) Prepared and managed departmental budgets Supervised the activities of workers engaged in receiving, storing, testing, and shipping products or materials Interviewed, selected, and trained warehouse and supervisory personnel Planned, developed, and implemented warehouse safety and security programs and activities Managed preparation of correspondence and reports, as well as operations, maintenance, and safety manuals Issued shipping instructions and provided routing information to ensure that delivery times and locations were coordinated Communicated with department heads to coordinate warehouse activities, such as production, sales, records control, or purchasing Reviewed invoices, work orders, consumption reports, or demand forecasts to estimate peak delivery periods and to issue work assignments Inspected physical conditions of warehouses, vehicle fleets, or equipment and ordered testing, maintenance, repairs, or replacements Scheduled or monitored air or surface pickup, delivery, or distribution of products or materials.