Dynamic Customer Service Agent seeks new challenges and opportunities for professional growth and advancement. Brings knowledge of Travel/Tourism and willingness to work a flexible schedule.
Received numerous thank you letters from passengers regarding professionalism and thoughtfulness.
Processed reservations, coordinated stand-bys and monitored cabin availability.Issued travel and hotel vouchers for passengers on overbooked and canceled flights.Responded politely to passenger complaints regarding ticketing and baggage handling.Determined flight close-out times and completed and verified flight forms.
Successfully completed Real Estate License program to further develop professional skills. Sought prospective landlords and tenants to match ideal living arrangements. Prepared lease agreements between parties involved.
Front Desk Customer Service Agent/Supervisor: Sep. '87 - Jan. '89
Payroll Administrator: Jan. '89 - Sep. '89
Executive Assistant to Controller: Sep. '89 - Jul. '92
Created and booked several reservations for corporate travel.
Catered Functions full-time while attending Boston Collge Evening College part-time.
Part-time studies 1981-1986
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