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Customer Service Agent Resume Example

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CUSTOMER SERVICE AGENT
Summary

Dynamic Customer Service Agent seeks new challenges and opportunities for professional growth and advancement. Brings knowledge of Travel/Tourism and willingness to work a flexible schedule.

Highlights
  • Superior communication skills
  • Team player
  • Skilled multi-tasker

  • Organized
  • Excellent judgment
  • Conflict resolution
Accomplishments

Received numerous thank you letters from passengers regarding professionalism and thoughtfulness.

Experience
Customer Service Agent
January 2001 to November 2012
Wipro Ltd. - Nashville , TN

Processed reservations, coordinated stand-bys and monitored cabin availability.Issued travel and hotel vouchers for passengers on overbooked and canceled flights.Responded politely to passenger complaints regarding ticketing and baggage handling.Determined flight close-out times and completed and verified flight forms.

Real Estate Agent
May 1995 to November 2000
Offerpad - Charlotte , NC

Successfully completed Real Estate License program to further develop professional skills. Sought prospective landlords and tenants to match ideal living arrangements. Prepared lease agreements between parties involved.

Executive Administrative Assistant
September 1987 to July 1992
Chris Howell Foundation - Dallas , TX

Front Desk Customer Service Agent/Supervisor: Sep. '87 - Jan. '89

Payroll Administrator: Jan. '89 - Sep. '89

Executive Assistant to Controller: Sep. '89 - Jul. '92

Travel Agent
September 1986 to August 1987
Aaa Of Southern California - West Los Angeles , CA

Created and booked several reservations for corporate travel.

Catering Assistant/Dining Services
September 1981 to May 1986
Boston College School Of Law - City , STATE

Catered Functions full-time while attending Boston Collge Evening College part-time.

Professional Courses and Certifications
High School Diploma : Business, 1981Mount Saint Joseph Academy - City, State, USA
Travel/Tourism, 1986N.E. Travel/Tourism Program - City, State, USA

Liberal Arts/Radiology ProgramMassachusetts Bay Community College - City, State, USA
Liberal ArtsBoston College Evening College - City, State, USA

Part-time studies 1981-1986

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

79Average
Resume Strength
  • Completeness
  • Formatting
  • Length
  • Measurable results
  • Typos

Resume Overview

School Attended

  • Mount Saint Joseph Academy
  • N.E. Travel/Tourism Program
  • Massachusetts Bay Community College
  • Boston College Evening College

Job Titles Held:

  • Customer Service Agent
  • Real Estate Agent
  • Executive Administrative Assistant
  • Travel Agent
  • Catering Assistant/Dining Services

Degrees

  • High School Diploma : Business , 1981
    Travel/Tourism , 1986
    Liberal Arts/Radiology Program
    Liberal Arts

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