LiveCareer-Resume

customer service agent resume example with 11+ years of experience

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Jessica Claire
, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary
Customer Service Agent with 10 years of experience in helping people with their everyday needs and concerns over the phone and in person. Experience with handling complex inquires and situations with discretion and efficacy at all times.
Skills
  • Microsoft Office
  • Art
  • Clients
  • Documentation
  • Facsimile
  • Forms
  • Materials
  • Mediation
  • Microsoft Office
  • Office machines
  • Photocopiers
  • Policies
  • Quality
  • Safety
  • Scanners
  • Supervision
  • Telephone
  • Troubleshooting
  • Voice mail
  • Well organized
Work History
11/2020 to Current Customer Service Agent Wipro Ltd. | Peachtree City, GA,
  • Assessed passenger documentation to determine destinations and to assign boarding passes.
  • Confer with customers to determine their service requirements and travel preferences.
  • Replied to inquiries regarding schedules, accommodations, procedures, and policies.
  • Provide clients with assistance in preparing required travel documents and forms.
  • Responded politely to passenger complaints regarding ticketing and baggage handling.
01/2010 to 12/2020 Customer Service Representative | Vista, CA,
  • Consulted with customers by telephone or in person to provide information about products or services.
  • Operate office machines such as, photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
12/2016 to 11/2020 Customer Service Agent, G2 Secure Staff | Auburn, WA,
  • Examine passenger documentation to determine destinations and to assign boarding passes.
  • Provide boarding or disembarking assistance to passengers needing special assistance.
  • Confer with customers to determine their service requirements and travel preferences.
  • Replied to inquiries regarding schedules, accommodations, procedures, and policies.
  • Provide clients with assistance in preparing required travel documents and forms.
  • Responded to passenger complaints regarding ticketing and baggage handling.
10/2016 to 12/2016 Recreation Assistant Nordson Corporation | Prince William County, VA,
  • Enforce rules and regulations of recreational facilities to maintain discipline and ensure safety.
  • Organize, lead, and promote interest in art, crafts, sports, games, camping, and hobbies.
  • Meet with staff to discuss rules, regulations and work-related problems.
10/2013 to 12/2013 Library Assistant City Of Auburn | City, STATE,
  • Maintain photocopiers, scanners, computers, and instruct patrons in proper use of such equipment.
  • Oversaw check-in and check-out process of library books and materials at circulation desk.
  • Replied to patrons' questions and assisted in finding materials requested.
Education
Expected in 2016 to to AA | Interdisciplinary Studies/Social and Behavioral Sciences Los Angeles Southwest College, Los Angeles, California GPA:
Expected in 2011 to to High School Diploma | General Studies Junipero Serra High School, Gardena, GPA:
Work History
11/2020 to Current Customer Service Agent ERMC Aviation Services | Los Angeles, California
  • Assessed passenger documentation to determine destinations and to assign boarding passes.
  • Confer with customers to determine their service requirements and travel preferences.
  • Replied to inquiries regarding schedules, accommodations, procedures, and policies.
  • Provide clients with assistance in preparing required travel documents and forms.
  • Responded politely to passenger complaints regarding ticketing and baggage handling.
12/2016 to 11/2020 Customer Service Agent, G2 Secure Staff | Los Angeles, California
  • Examine passenger documentation to determine destinations and to assign boarding passes.
  • Provide boarding or disembarking assistance to passengers needing special assistance.
  • Confer with customers to determine their service requirements and travel preferences.
  • Replied to inquiries regarding schedules, accommodations, procedures, and policies.
  • Provide clients with assistance in preparing required travel documents and forms.
  • Responded to passenger complaints regarding ticketing and baggage handling.
10/2016 to 12/2016 Recreation Assistant Claude Hudnall Elementary School | Inglewood, California
  • Enforce rules and regulations of recreational facilities to maintain discipline and ensure safety.
  • Organize, lead, and promote interest in art, crafts, sports, games, camping, and hobbies.
  • Meet with staff to discuss rules, regulations and work-related problems.
10/2013 to 12/2013 Library Assistant Jessica Claire | Los Angeles, California
  • Maintain photocopiers, scanners, computers, and instruct patrons in proper use of such equipment.
  • Oversaw check-in and check-out process of library books and materials at circulation desk.
  • Replied to patrons' questions and assisted in finding materials requested.
01/2010 to 12/2020 Customer Service Representative | Gardena, California
  • Consulted with customers by telephone or in person to provide information about products or services.
  • Operate office machines such as, photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
Skills
  • Microsoft Office,
  • Art, clients, documentation, facsimile, forms, materials, mediation, office machines, photocopiers, policies, quality, safety, scanners, supervision, telephone, Troubleshooting, voice mail, Well organized
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    Resume Overview

    School Attended

    • Los Angeles Southwest College
    • Junipero Serra High School

    Job Titles Held:

    • Customer Service Agent
    • Customer Service Agent, G2 Secure Staff
    • Recreation Assistant
    • Library Assistant
    • Customer Service Representative

    Degrees

    • AA
    • High School Diploma

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