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Customer Service Agent Resume Example

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Jessica Claire
, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Customer Service Agent with 10 years of experience in helping people with their everyday needs and concerns over the phone and in person. Experience with handling complex inquires and situations with discretion and efficacy at all times.
Skills
  • Microsoft Office
  • Art
  • Clients
  • Documentation
  • Facsimile
  • Forms
  • Materials
  • Mediation
  • Microsoft Office
  • Office machines
  • Photocopiers
  • Policies
  • Quality
  • Safety
  • Scanners
  • Supervision
  • Telephone
  • Troubleshooting
  • Voice mail
  • Well organized
Work History
11/2020 to Current
Customer Service Agent Wipro Ltd. Peachtree City, GA,
  • Assessed passenger documentation to determine destinations and to assign boarding passes.
  • Confer with customers to determine their service requirements and travel preferences.
  • Replied to inquiries regarding schedules, accommodations, procedures, and policies.
  • Provide clients with assistance in preparing required travel documents and forms.
  • Responded politely to passenger complaints regarding ticketing and baggage handling.
01/2010 to 12/2020
Customer Service Representative Vista, CA,
  • Consulted with customers by telephone or in person to provide information about products or services.
  • Operate office machines such as, photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
12/2016 to 11/2020
Customer Service Agent, G2 Secure Staff Auburn, WA,
  • Examine passenger documentation to determine destinations and to assign boarding passes.
  • Provide boarding or disembarking assistance to passengers needing special assistance.
  • Confer with customers to determine their service requirements and travel preferences.
  • Replied to inquiries regarding schedules, accommodations, procedures, and policies.
  • Provide clients with assistance in preparing required travel documents and forms.
  • Responded to passenger complaints regarding ticketing and baggage handling.
10/2016 to 12/2016
Recreation Assistant Nordson Corporation Prince William County, VA,
  • Enforce rules and regulations of recreational facilities to maintain discipline and ensure safety.
  • Organize, lead, and promote interest in art, crafts, sports, games, camping, and hobbies.
  • Meet with staff to discuss rules, regulations and work-related problems.
10/2013 to 12/2013
Library Assistant City Of Auburn City, STATE,
  • Maintain photocopiers, scanners, computers, and instruct patrons in proper use of such equipment.
  • Oversaw check-in and check-out process of library books and materials at circulation desk.
  • Replied to patrons' questions and assisted in finding materials requested.
Education
Expected in 2016
AA: Interdisciplinary Studies/Social and Behavioral Sciences
Los Angeles Southwest College - Los Angeles, California
GPA:
Expected in 2011
High School Diploma: General Studies
Junipero Serra High School - Gardena,
GPA:
Work History
11/2020 to Current
Customer Service Agent
ERMC Aviation Services Los Angeles, California
  • Assessed passenger documentation to determine destinations and to assign boarding passes.
  • Confer with customers to determine their service requirements and travel preferences.
  • Replied to inquiries regarding schedules, accommodations, procedures, and policies.
  • Provide clients with assistance in preparing required travel documents and forms.
  • Responded politely to passenger complaints regarding ticketing and baggage handling.
12/2016 to 11/2020
Customer Service Agent, G2 Secure Staff
Los Angeles, California
  • Examine passenger documentation to determine destinations and to assign boarding passes.
  • Provide boarding or disembarking assistance to passengers needing special assistance.
  • Confer with customers to determine their service requirements and travel preferences.
  • Replied to inquiries regarding schedules, accommodations, procedures, and policies.
  • Provide clients with assistance in preparing required travel documents and forms.
  • Responded to passenger complaints regarding ticketing and baggage handling.
10/2016 to 12/2016
Recreation Assistant
Claude Hudnall Elementary School Inglewood, California
  • Enforce rules and regulations of recreational facilities to maintain discipline and ensure safety.
  • Organize, lead, and promote interest in art, crafts, sports, games, camping, and hobbies.
  • Meet with staff to discuss rules, regulations and work-related problems.
10/2013 to 12/2013
Library Assistant
KAYSHANAE R LOTT Los Angeles, California
  • Maintain photocopiers, scanners, computers, and instruct patrons in proper use of such equipment.
  • Oversaw check-in and check-out process of library books and materials at circulation desk.
  • Replied to patrons' questions and assisted in finding materials requested.
01/2010 to 12/2020
Customer Service Representative
Gardena, California
  • Consulted with customers by telephone or in person to provide information about products or services.
  • Operate office machines such as, photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
Skills
  • Microsoft Office,
  • Art, clients, documentation, facsimile, forms, materials, mediation, office machines, photocopiers, policies, quality, safety, scanners, supervision, telephone, Troubleshooting, voice mail, Well organized
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    Resume Overview

    School Attended
    • Los Angeles Southwest College
    • Junipero Serra High School
    Job Titles Held:
    • Customer Service Agent
    • Customer Service Agent, G2 Secure Staff
    • Recreation Assistant
    • Library Assistant
    • Customer Service Representative
    Degrees
    • AA
    • High School Diploma

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