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Customer Service/Administrative Assistant Resume Example

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CUSTOMER SERVICE/ADMINISTRATIVE ASSISTANT
Professional Summary

Energetic Front Office Clerk with over ten (10) years experience performing office support duties which involve providing information to the public, receiving payments, addressing customer complaints, preparing and maintaining records, performing other duties as required while assisting manager.

Skill Highlights
  • Strong organizational skills
  • Active listening skills
  • Courteous demeanor
  • Energetic work attitude
  • Adaptive team player
  • Top sales performer
  • Telephone inquiries specialist
  • Customer service expert
  • Invoice processing
  • Opening/closing procedures
Work Experience
Comfort InnJuly 2012 to CurrentCustomer Service/Administrative Assistant
Cambridge, Ohio
  • Daily front desk and night auditing operations.
  • Shift reconciliations.
  • Multi-line telephone operations.
  • Choice Advantage (Hotel Software).
  • Proficient in Microsoft Office, including word processing, spreadsheet applications and formulas, mail merge and email functions.
  • Effectively communicate all required information to Housekeeping, Maintenance and Management departments.
  • Implement, and enforce hotel policies, procedures, and guest programs.
  • Resolving guest complaints and exceeding guest expectations.
  • Assist General Manager with a variety of tasks.
Sauder's Amish Country EggsSeptember 2011 to July 2012Candler/Case Packer
Winesburg, Ohio
  • Proper packaging procedures.
  • Inspecting and sorting eggs.
  • Understand and comply with all safety requirements.
  • Read and understand labels and order sheets.
  • Work in a fast paced, changing environment and be a team player.
C.P. Management CompanyOctober 2003 to September 2011Front Desk Associate/Night Auditor
Ohio
  • HSS proficient-(Hotel Software Systems).
  • Train new front desk associates.
  • Assist Sales Manager with advertising projects, banquets and other tasks.
  • Red Cross certified CPR and First Aid.
Education and Training
Central Ohio Technical College2014Associates degree: Business Management TechnologiesCoshocton, Ohio, USA
Additional Information
  • VOLUNTEER WORK - American Red Cross Blood Donor Club, - Relay for life The American Cancer Society
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Resume Overview

Companies Worked For:

  • Comfort Inn
  • Sauder's Amish Country Eggs
  • C.P. Management Company

School Attended

  • Central Ohio Technical College

Job Titles Held:

  • Customer Service/Administrative Assistant
  • Candler/Case Packer
  • Front Desk Associate/Night Auditor

Degrees

  • Associates degree : Business Management Technologies

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