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customer service administrative assistant resume example with 17+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Energetic Front Office Clerk with over ten (10) years experience performing office support duties which involve providing information to the public, receiving payments, addressing customer complaints, preparing and maintaining records, performing other duties as required while assisting manager.

Skill Highlights
  • Strong organizational skills
  • Active listening skills
  • Courteous demeanor
  • Energetic work attitude
  • Adaptive team player
  • Top sales performer
  • Telephone inquiries specialist
  • Customer service expert
  • Invoice processing
  • Opening/closing procedures
Work Experience
06/2012 to Current
Customer Service/Administrative Assistant Peveto Brake Check Austin, TX,
  • Daily front desk and night auditing operations.
  • Shift reconciliations.
  • Multi-line telephone operations.
  • Choice Advantage (Hotel Software).
  • Proficient in Microsoft Office, including word processing, spreadsheet applications and formulas, mail merge and email functions.
  • Effectively communicate all required information to Housekeeping, Maintenance and Management departments.
  • Implement, and enforce hotel policies, procedures, and guest programs.
  • Resolving guest complaints and exceeding guest expectations.
  • Assist General Manager with a variety of tasks.
08/2011 to 06/2012
Candler/Case Packer Sauder's Amish Country Eggs City, STATE,
  • Proper packaging procedures.
  • Inspecting and sorting eggs.
  • Understand and comply with all safety requirements.
  • Read and understand labels and order sheets.
  • Work in a fast paced, changing environment and be a team player.
09/2003 to 08/2011
Front Desk Associate/Night Auditor C.P. Management Company , STATE,
  • HSS proficient-(Hotel Software Systems).
  • Train new front desk associates.
  • Assist Sales Manager with advertising projects, banquets and other tasks.
  • Red Cross certified CPR and First Aid.
Education and Training
Expected in 2014
Associates degree: Business Management Technologies
Central Ohio Technical College - Coshocton, Ohio
GPA:
Additional Information
  • VOLUNTEER WORK - American Red Cross Blood Donor Club, - Relay for life The American Cancer Society

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Resume Overview

School Attended

  • Central Ohio Technical College

Job Titles Held:

  • Customer Service/Administrative Assistant
  • Candler/Case Packer
  • Front Desk Associate/Night Auditor

Degrees

  • Associates degree

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