Able to demonstrate a high standard of customer service
Able to handle complaints and difficult situations
Competency in being a team player with self motivation
Capable of following procedures and systematic processes
Ability to work effectively in a fast paced environment
Excellent organizational skills
Competent user of MS-Office (Word, Excel, Outlook) and QuickBooks (Accounting Software)
Customer Service / Administrative Assistant January 2011 to CurrentLau's Packaging, Inc － Hayward, CA
Responsible for dealing with customers directly, and providing them with the highest service standards to ensure total satisfaction of customers, as well as providing general secretarial support to ensure effective running of the office.
Work duties: Responding promptly to customer inquiries Answering incoming calls in a professional and efficient manner Following through on customer purchase orders Monitor incoming e-mails and answer or forward as required Handle domestic shipment and shipping documents Monitor incoming & outgoing inventory Data entry using QuickBooks Software.
Branch Manager March 2007 to December 2010Impact Communication － Cupertino, CA
Responsible for taking managerial responsibility for operating the branch, ensuring every customer receives the best experience every time they visit the store.
Work duties: Ensuring a positive image of the company is projected at all times Supervised hiring, training, staffing and coaching of staffs Ensuring every staff are fully trained and performing at their best Troubleshooting any problems that occur Building excellent customer relationships both face to face and over the phone Ensuring security of branch, proper maintenance and cleanliness Ranked #1 most productive store in the company out of 10 stores.
Retail Sales representative January 2006 to February 2007Outlook United － Cupertino, CA
Responsible for being the primary point of contact for both new and existing customers Work duties: Greeting every customers with a courteous welcome Offering suggestions to customers based on their wants and needs Giving customers accurate information on retail products Maintain positive and enduring relationships with customers Processing all customer transactions efficiently and accurately Organizing merchandise within the store Performing housekeeping duties such as wiping down counters, windows and restrooms Filling in all administrative paperwork related to the role Shipping clerk Jan 2004 March 2005 Manchu Hong Kong Limited - Hong Kong Responsible for preparing export and import shipping documents Work duties: Prepare shipping documentation for custom clearance Ensured delivery of order through clear communications.
Completed QuickBooks, Microsoft Excel, Microsoft Access GPA 4.0 : 2015Chabot College － Hayward, CA
Completed Accounting 1A, 1B, Payroll & Business Tax GPA 3.636 : 2009Mission College － Santa Clara, CA
High School Diploma : 2003The Knox School － Melbourne, Australia
Accounting 1, administrative, Cantonese, coaching, customer service, Data entry, delivery, documentation, English, fast, Filling, hiring, image, inventory, managerial, Mandarin, Microsoft Access, Microsoft Excel, Excel, office, MS-Office, Outlook, windows, Word, organizational skills, Organizing, Payroll, processes, QuickBooks, QuickBooks (Accounting, retail, secretarial, Shipping, staffing, Tax, team player, phone, Troubleshooting