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Customer Service Adjuster Resume Example

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Charlotte Singleton
Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • Rules of evidence
  • Automobile appraisals
  • Asbestos claims
  • Property claims
  • Interviewing techniques
  • Working collaboratively
  • Organization
  • Microsoft Office
  • Conflict resolution
  • First Aid/CPR
Experience
Company Name | City, StateCustomer Service Adjuster06/2016 - 09/2019
  • Conducted interviews, gathered detailed information and completed field investigations.
  • Investigated potentially fraudulent claims with focus on thoroughness, quality and cost control.
Company Name | City, StateCertified Nursing Assistant08/2006 - 07/2019
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Used mobility devices to transport patients.
  • Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
  • Delivered high level of care to every patient.
  • Organized games and other activities to engage clients and offer mental stimulation.
Company Name | City, StateCashier07/2003 - 06/2006
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Company Name | City, StateAssistant Store Manager03/1995 - 05/1996
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
  • Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Assisted customers, answered questions and resolved problems for stellar customer service.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
  • Recruited, interviewed and hired qualified employees to provide top-quality service.
  • Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
  • Scheduled staff to assign employee shifts according to departmental and business needs.
  • Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock.
  • Measured goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements.
  • Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
Education and Training
University of Phoenix | City, StateBachelor of Arts in Business Management05/2015
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Resume Strength
  • Measurable results

Resume Overview

School Attended

  • University of Phoenix

Job Titles Held:

  • Customer Service Adjuster
  • Certified Nursing Assistant
  • Cashier
  • Assistant Store Manager

Degrees

  • Bachelor of Arts in Business Management

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