customer service acquistions resume example with 9+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Customer assistance
Self-Motivated
Data Entry
Clerical Support
Excellent Communication
Training and Development
Dependable and Responsible
Flexible and Adaptable
[Type] Software Proficiency
Work History
Customer Service Acquistions, 01/2016 - 12/2021 I-Pace-Setters – City, STATE,
Responded to guest inquiries and service issues.
Greeted guests and attended to related needs.
Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
Resolving customer complaints while also upselling customer to higher rate plan that would suffice and be of benefit to customer service plan.
Upsold customer by educating customer on services and plans on products and services that would've been of benefit to customer knowledge.
Developed top-tier negotiating skills and turned customer objections into sales opportunities.
Guided sales prospects on resort property tours and followed up with targeted sales presentations.
Displayed high-level expertise with vacation and timeshare sales techniques and industry regulations.
Participated in 9 continuing education classes per Quarterly.
Reached or exceeded 90% sales quotas and preset personal performance goals.
Generated 80% quality referral or sales leads every Quarter.
Cultivated mutually beneficial client relationships and maintained communication via phone and email.
Helped customers navigate choices between services with support for questions such as terms, pricing and availability.
Resolved issues efficiently and enhanced customer satisfaction ratings.
Assessed client needs to determine and suggest relevant product solutions in alignment with client budgets and schedules.
Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
Performed cold-calling and follow-ups with leads to secure new revenue.
Home Health Aid Care Giver, 02/2012 - 11/2015 Right At Home Senior Care – City, STATE,
Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
Monitored progress and documented patient health status changes to keep care team updated.
Completed entries in log books, journals and care plans to accurately document and report patient progress.
Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
Assisted disabled clients to support independence and well-being.
Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Followed nutritional plans to prepare optimal meals.
Trained new caregivers in agency policies and proper methods to meet clients' needs.
Increased medication and medical terminology knowledge through research and continuing education.
Provided transportation and appointments management.
Provided mobility assistance such as walking and regular exercising.
Administered medication as directed by physician.
Traveled to clients' homes to complete healthcare services and promote continuity of care.
Developed rapport to create safe and trusting environment for care.
Administered prescribed medications under direction of physician.
Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
Supervised daily activities and provided assistance to staff.
Completed medical and program reports and maintained records following clinic standard operating procedures.
Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Education
High School Diploma: , Expected in 05/1997 - Tulsa McLain High School/Tulsa Job Corps. - Tulsa, OK/ Certified Nursing Aid, GPA: Status -
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