Customer Service Account Representative Resume Example

Guaranteed positive customer experiences and resolved all customer complaints.

• Responsibilities included proactively coordinating and managing complex voice order lifecycle support for clients and service commitments necessary to exceed client expectations by providing a single point of contact from receipt of order through successful deliver; provided complex voice aftermarket ordering and service support.
• Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.
• Lead on and off-site customer support teams across multiple time zones.
• Generated and distributed daily reports and order acknowledgments to appropriate personnel.
• Took ownership of all customer service functions from order entry, to project coordination, and daily account support once service were delivered.

In the 2 1/2 years in the capacity of a WIC Breastfeeding Peer Counselor, provided breastfeeding education services and support to over 482 mothers and babies in Douglas Counties' most disadvantaged WIC Clinic.

• Supported patients with customized patient teaching tools.
• Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
• Was responsible for providing breastfeeding education services in the form of basic breastfeeding class in a group setting or on a 1 on 1 basis; providing Skin to Skin Contact Classes for pregnant mothers in preparation for delivery, managing and running a bi-weekly breastfeeding support group.

Acted as a single point of contact in supporting a 6 state sales territory with more than 300+ accounts ranging from small business to large accounts such as Gander Mountain, Scheels All Sports, Party City, Giant Foods.

• Improved service quality and increased sales by developing a strong knowledge of company's products and services.
• Provided detailed monthly departmental reports and updates to senior management.
• Addressed negative customer feedback immediately.
• Provided internal support to both customers and field sales personnel in managing customer business.
• This required considerable interaction with customers and internal departments in identifying, coordinating and managing processes to support unique customer requirements, including inventory tracking.

Oversaw an 11-state territory that included major accounts such as Bunzl Supermarket chain, Safeway Grocery stores, served as the customer liaison within Nashua, related to orders, new products development, claims resolution, and service.

• Provided a high level of product and leadership support to representatives and clients.
• Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.
• Effectively communicated with team members to maintain clearly defined expectations.
• Resolved customer questions, issues and complaints.
• Developed rapport with the customer base by handling difficult issues with professionalism.
• Worked with a team of 2 account managers on the Label Dollar account a $3 million account, for a new concept label.