LiveCareer
LiveCareer
  • Dashboard
  • Jobs
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Education
      • Administrative
      • Medical
      • Human Resources
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Nursing
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • View All
    • Resume Services
    • Resume Formats
    • Resume Review
    • How to Write a Resume
    • CV Examples
    • Resume Objectives
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • Business Operations
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Jobs
    • Mobile App
    • Job Search
    • Job Apply Tool
    • Salary Calculator
    • Business Letters
    • Job Descriptions
  • Questions
  • Resources
  • About
  • Contact
  • 0Notifications
    • Notifications

      0 New
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Customer Service Account Representative
Please provide a type of job or location to search!
SEARCH

Customer Service Account Representative Resume Example

Resume Score: 90%

Love this resume?Build Your Own Now
CUSTOMER SERVICE ACCOUNT REPRESENTATIVE
Career Overview
Highly enthusiastic customer service professional with 15 years client interface experience. Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Dedicated Customer Service professional motivated to maintain customer satisfaction and contribute to company success.
Core Strengths
Client relations specialist Deadline-oriented Conflict resolution techniques Skilled multi-tasker Meticulous attention to detail Focused on customer satisfaction Strong organizational skills Active listening skills Seasoned in conflict resolution Sharp problem solver Courteous demeanor Team management Inventory control familiarity
Accomplishments
  • Received three " exceeds expectations" ratings on performance reviews.
  • Awarded one merit increases during the first year of employment.
  • Received 4 customer and sales commendations within the first year of employment.
Work Experience
06/2013 to 03/2015
Customer Service Account RepresentativeMULTI- COLOR CORPORATION - Omaha, NE

Managed the daily customer service and account management functions for key accounts such as First Data, Conagra, & John Morrell.

  • Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Successfully interacted with customers and retail buyers to expedite orders.
  • Took ownership with for daily ordering of custom products, working with various departments to ensure timely product delivery and quality standards are meet.
  • Acted as a single liaison to manage customer conflict or issues.
  • Provided inventory management to various customer plants.
  • Provided weekly inventory reporting and accounting to manage customer product levels.
05/2012 to 06/2013
Voice Service ManagerWEST CORPORATION - Omaha, NE

Guaranteed positive customer experiences and resolved all customer complaints.

  • Responsibilities included proactively coordinating and managing complex voice order lifecycle support for clients and service commitments necessary to exceed client expectations by providing a single point of contact from receipt of order through successful deliver; provided complex voice aftermarket ordering and service support.
  • Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.
  • Lead on and off-site customer support teams across multiple time zones.
  • Generated and distributed daily reports and order acknowledgments to appropriate personnel.
  • Took ownership of all customer service functions from order entry, to project coordination, and daily account support once service were delivered.
01/2010 to 05/2012
WIC Lactation CounselorDOUGLAS COUNTY - Omaha, NE

In the 2 1/2 years in the capacity of a WIC Breastfeeding Peer Counselor, provided breastfeeding education services and support to over 482 mothers and babies in Douglas Counties' most disadvantaged WIC Clinic.

  • Supported patients with customized patient teaching tools.
  • Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
  • Was responsible for providing breastfeeding education services in the form of basic breastfeeding class in a group setting or on a 1 on 1 basis; providing Skin to Skin Contact Classes for pregnant mothers in preparation for delivery, managing and running a bi-weekly breastfeeding support group.
03/2005 to 08/2008
Customer Service Account CoordinatorLOZIER CORPORATION - Omaha, NE

Acted as a single point of contact in supporting a 6 state sales territory with more than 300+ accounts ranging from small business to large accounts such as Gander Mountain, Scheels All Sports, Party City, Giant Foods.

  • Improved service quality and increased sales by developing a strong knowledge of company's products and services.
  • Provided detailed monthly departmental reports and updates to senior management.
  • Addressed negative customer feedback immediately.
  • Provided internal support to both customers and field sales personnel in managing customer business.
  • This required considerable interaction with customers and internal departments in identifying, coordinating and managing processes to support unique customer requirements, including inventory tracking.
09/2001 to 03/2005
Customer Service Account ManagerNASHUA LABEL/RITTENHOUSE - Omaha, NE

Oversaw an 11-state territory that included major accounts such as Bunzl Supermarket chain, Safeway Grocery stores, served as the customer liaison within Nashua, related to orders, new products development, claims resolution, and service.

  • Provided a high level of product and leadership support to representatives and clients.
  • Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Effectively communicated with team members to maintain clearly defined expectations.
  • Resolved customer questions, issues and complaints.
  • Developed rapport with the customer base by handling difficult issues with professionalism.
  • Worked with a team of 2 account managers on the Label Dollar account a $3 million account, for a new concept label.
Educational Background
2017
Associate of Arts: Culinary Arts & ManagementMetropolitan Community College - Omaha , NE, USA
Culinary Arts & Management - Bakery & Pastry
  • Received the Peter Kiewit Foundation Academic Achievement Award
?
Skills
account management, accounting, attention to detail, Automotive, basic, bi, clinical experience, Color, concept, conflict resolution, Counselor, client, clients, Client relations, customer liaison, customer satisfaction, customer service, delivery, government, grants, imaging, innovation, Inside Sales, inventory management, inventory, Inventory control, listening, managing, Market, money, order entry, Strong organizational skills, pathway, personnel, printer, problem solver, processes, project coordination, quality, reporting, retail, sales, Team management, Healthcare:  breastfeeding educator People skills: great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • MULTI- COLOR CORPORATION
  • WEST CORPORATION
  • DOUGLAS COUNTY
  • LOZIER CORPORATION
  • NASHUA LABEL/RITTENHOUSE

School Attended

  • Metropolitan Community College

Job Titles Held:

  • Customer Service Account Representative
  • Voice Service Manager
  • WIC Lactation Counselor
  • Customer Service Account Coordinator
  • Customer Service Account Manager

Degrees

  • Associate of Arts : Culinary Arts & Management

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Customer-Service-Senior-Account-Representative-resume-sample

Customer Service Senior Account Representative

Texas Children's Urgent Care - CBO

Humble, Texas

Account-Representative/Senior-Customer-Service-Representative-resume-sample

Account Representative/Senior Customer Service Representative

NexRep LLC

Phoenix, Arizona

Customer-Account-Representative-resume-sample

Customer Account Representative

Alexandria, Virginia

About
  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
Help & Support
  • Work Here
  • Contact Us
  • FAQs
Languages
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
Customer Service
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2021, Bold Limited. All rights reserved.