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CUSTOMER SERVICE/ACCOUNT REPRESENTATIVE Resume Example

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CUSTOMER SERVICE/ACCOUNT REPRESENTATIVE
Professional Summary

Hardworking Customer Service Representative, maintained 11 years of diverse, and creative experiences working in various sales,hospitality,human resources,quality control, and collection industry's. Varies industries and circumstances, challenges and complex situations presented itself resulting in more knowledgeable experiences to gain, by articulating and advocating for customers needs and or employers success. After carefully weighing pros and cons, which produced creative thinking and practical solutions ensuring various creative policy problem solving solutions. . Prior experience challenged me with skills leading by example, organizing complex projects and delegating tasks within compromised timeframes. Previously experienced and self taught techniques sparked my interest to self engulf & equip myself to endure challenging procedures and methods ending in great company success. Previously directed and presented highly Imaginative innovative and inspiring ideas for policy planning to maintain new team building and inspiring work ethics. Proceeding to the present in pursuant to maintain excellence by going above and beyond to meet the expectations of employer and designed to seek acknowledgement of clients needs, desires and strengths to assist them in greater areas. At the rate of my experience and success I will continue to advance and remain eager to learn new skills and techniques to maintain an elite rapport history with both employer and customer for future success.

Skills
  • Compassionate Consultant Traits
  • Entrepreneur and Developer Expertise Skills
  • Non-Judgemental and Integrity Filled Attitude
  • Thrives To Deliver 5 Star Service
  • Committed To Excellence
  • Super Trustworthy Self Starter
  • Super Self Motivated & Entertained
  • Uniquely Goal Oriented
  • Eager Willingness TO Learn & Advance
  • Highly Efficient & Productive Working Independently
  • Entrepreneur,Diverse,Inspirational,&Compassionate Leadership Style
  • Challenged & Self Motivated Working Apart Of Larger Settings
  • Very Active Inquisitive Personality
  • Very Intrigued By Challenge Socially
  • Very Well Poise,Professional, & Competent Self Esteem
  • Technical Literacy Expertise Skills
  • Analytical Expertise Skills
  • Entrepreneur and Developer Expertise Skills
  • Emotional Intelligence Expertise Skills
  • Interpersonal Abilities Expertise Skills
  • High Quality Reasoning Expertise Skills
  • Communicative Expertise Skills
  • Time Management Expertise Skills
  • Very Productive & Prioritized Multitasking Skills
  • Visual/ Audio Type Sharp Learner & Problem Solver
Work History
CUSTOMER SERVICE/ACCOUNT REPRESENTATIVE12/2019 to 09/2020
TEAM LEAD DELTA HOME SERVICES/DELTA AIR CONDITIONING – City , STATE
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Performed various administrative functions Independently, including filing paperwork delivering emails,scheduling HVAC appointments for technicians, office cleaning and assisted manager with inbound calls pertaining to new installs and home advisor new leads.
  • Handled complaints and inquiries from clients to resolve or report to proper department.
  • Awarded pay increase for maintaining excellence within department.
HOUSEKEEPER TEAM LEAD ATTENDANT07/2018 to 06/2019
QUALITY INN HOTEL/PHOENIX NORTH – City , STATE
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Maintained and oversaw all house keeping employees use of chemicals by following all safety protocols and procedures to avoid burns and injuries.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Awarded employee of month JUNE/2019, and became #1 housekeeper of department.
CUSTOMER SALES/SERVICE REPRESENTATIVE07/2012 to 12/2019
ACE HOME SERVICES-A/C,HEATING,PLUMBING,ELECTRICAL – City , STATE
  • Trained and coached new employees sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings 99.9%.
  • Recommended accurate and effective solutions to customers after identifying problems.
  • Resolved all issues efficiently and built excellent client rapport, which led to enhanced customer satisfaction ratings.
Education
BACHELOR'S DEGREE-CRIMINOLOGY: CRIMINAL JUSTICEExpected in 10/2022SOUTHERN NEW HAMPSHIRE PRIVATE ONLINE UNIVERSITY- City
HIGHSCHOOL DIPLOMA: HIGHSCHOOL09/2017PENN FOSTER ACCREDITED ONLINE HIGH SCHOOL- City
  • Graduated with 3.0 GPA
CERTIFIED TRAINING PROGRAM: MEDICAL ASSISTING & PHLEBOTOMY 03/2012BROOKLINE COLLEGE - City, State
  • Graduated with 3.0 GPA
MY REFRENCES:

1. TAMARA WADE-BEST FRIEND-TEMPE-480-302-0026

2. RITA BURREL-FORMER COWORKER-MESA-480-250-6535

3. WANDA DELARM-FRIEND/FORMER COWORKER- GLENDALE-602-391-4887

4. ASHLEY AGUILAR-FORMER COWORKER-PHOENIX-602-796-7897

5. VALESHIA THOMAS-FRIEND-PHOENIX-602-517-2469

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DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

84Good
Resume Strength
  • Formatting
  • Word choice
  • Length
  • Measurable results
  • Strong summary

Resume Overview

School Attended

  • SOUTHERN NEW HAMPSHIRE PRIVATE ONLINE UNIVERSITY
  • PENN FOSTER ACCREDITED ONLINE HIGH SCHOOL
  • BROOKLINE COLLEGE

Job Titles Held:

  • CUSTOMER SERVICE/ACCOUNT REPRESENTATIVE
  • HOUSEKEEPER TEAM LEAD ATTENDANT
  • CUSTOMER SALES/SERVICE REPRESENTATIVE

Degrees

  • BACHELOR'S DEGREE-CRIMINOLOGY : CRIMINAL JUSTICE Expected in 10/2022
    HIGHSCHOOL DIPLOMA : HIGHSCHOOL 09/2017
    CERTIFIED TRAINING PROGRAM : MEDICAL ASSISTING & PHLEBOTOMY 03/2012

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