CUSTOMER SERVICE/ACCOUNT REPRESENTATIVE Resume Example
Hardworking Customer Service Representative, maintained 11 years of diverse, and creative experiences working in various sales,hospitality,human resources,quality control, and collection industry's. Varies industries and circumstances, challenges and complex situations presented itself resulting in more knowledgeable experiences to gain, by articulating and advocating for customers needs and or employers success. After carefully weighing pros and cons, which produced creative thinking and practical solutions ensuring various creative policy problem solving solutions. . Prior experience challenged me with skills leading by example, organizing complex projects and delegating tasks within compromised timeframes. Previously experienced and self taught techniques sparked my interest to self engulf & equip myself to endure challenging procedures and methods ending in great company success. Previously directed and presented highly Imaginative innovative and inspiring ideas for policy planning to maintain new team building and inspiring work ethics. Proceeding to the present in pursuant to maintain excellence by going above and beyond to meet the expectations of employer and designed to seek acknowledgement of clients needs, desires and strengths to assist them in greater areas. At the rate of my experience and success I will continue to advance and remain eager to learn new skills and techniques to maintain an elite rapport history with both employer and customer for future success.
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TEAM LEAD DELTA HOME SERVICES/DELTA AIR CONDITIONING – City , STATE
- Mentored and guided employees to foster proper completion of assigned duties.
- Performed various administrative functions Independently, including filing paperwork delivering emails,scheduling HVAC appointments for technicians, office cleaning and assisted manager with inbound calls pertaining to new installs and home advisor new leads.
- Handled complaints and inquiries from clients to resolve or report to proper department.
- Awarded pay increase for maintaining excellence within department.
QUALITY INN HOTEL/PHOENIX NORTH – City , STATE
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Maintained and oversaw all house keeping employees use of chemicals by following all safety protocols and procedures to avoid burns and injuries.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Awarded employee of month JUNE/2019, and became #1 housekeeper of department.
ACE HOME SERVICES-A/C,HEATING,PLUMBING,ELECTRICAL – City , STATE
- Trained and coached new employees sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings 99.9%.
- Recommended accurate and effective solutions to customers after identifying problems.
- Resolved all issues efficiently and built excellent client rapport, which led to enhanced customer satisfaction ratings.
- Graduated with 3.0 GPA
- Graduated with 3.0 GPA
1. TAMARA WADE-BEST FRIEND-TEMPE-480-302-0026
2. RITA BURREL-FORMER COWORKER-MESA-480-250-6535
3. WANDA DELARM-FRIEND/FORMER COWORKER- GLENDALE-602-391-4887
4. ASHLEY AGUILAR-FORMER COWORKER-PHOENIX-602-796-7897
5. VALESHIA THOMAS-FRIEND-PHOENIX-602-517-2469
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Resume Overview
School Attended
- SOUTHERN NEW HAMPSHIRE PRIVATE ONLINE UNIVERSITY
- PENN FOSTER ACCREDITED ONLINE HIGH SCHOOL
- BROOKLINE COLLEGE
Job Titles Held:
- CUSTOMER SERVICE/ACCOUNT REPRESENTATIVE
- HOUSEKEEPER TEAM LEAD ATTENDANT
- CUSTOMER SALES/SERVICE REPRESENTATIVE
Degrees
- BACHELOR'S DEGREE-CRIMINOLOGY : CRIMINAL JUSTICE Expected in 10/2022
HIGHSCHOOL DIPLOMA : HIGHSCHOOL 09/2017
CERTIFIED TRAINING PROGRAM : MEDICAL ASSISTING & PHLEBOTOMY 03/2012
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