Customer Service/Account Manager, Inside Sales Resume Example Company Name

Michael

Garcia

Professional Summary

I've done it all from Retail Sales, Liaison, Acct. Manager, Business Development Specialist to Recruiting. I'm a 34-year-old motivated and time organized and multi-tasker from Chicago who is a quick learner, responsible and reliable. Excellent communication abilities that can work well in any environment. Highly dedicated to Customer Service professionalism with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Skills

Customer Data Confidentiality
Building Customer Trust and Loyalty
Customer Retention Strategies
Effective Verbal and Written Communication
Understanding Customer Needs
Efficient and Detail-Oriented
Multitasking and Prioritization
Salesforce CRM

Strong Analytical and Problem Solving
Sales Report Generation
Inbound and Outbound Calling
Cultural Awareness and Sensitivity
Team-Oriented and Cooperative
Computer Proficiency
Establishing and Maintaining Customer Relationships
Bilingual

Education

College of Lake CountyCity, StateSome College (No Degree):Applied Sciences, Criminal Justice, Business Administration

Continuing education in Business Administration and International Sales

US Naval StationCity, StateSome College (No Degree):Secretarial Studies And Office Administration

Work History

Company Name - Customer Service/Account Manager, Inside Sales
City, State03/2020 - 11/2021

Developed strategic relationships with existing customers by learning preferences and managing regular communications.
Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
Developed highly profitable pipeline based on multiple sales penetration techniques.
Implemented creative, cost effective programs which increased client retention rates by 60% compared to prior months.
Monitored market activity and quoted pricing to maintain healthy profit margins.
Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Attained sales quotas consistently through tenacious dedication to always seeking new business and efficiently closing sales.
Incorporated new products seamlessly and integrated offerings into routine sales calls.
Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
Contributed to team success by helping train and motivate less experienced team members.
Maintained current knowledge of product lines by attending regular technical and sales training sessions.

Company Name - Recruiter
City, State05/2021 - 08/2021

Upon interviewing 15 candidates daily, would upload between 8 to 12 candidates who meet criteria and save information gathered using Bull Horn and schedule all meetings via Google calendar or outlook.
Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
Compiled and produced daily average of 8 to 12 qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
Operated and maintained applicant tracking and candidate management systems.
Maintained filing system of current, prospective and future positions.
Cultivated 100% in-depth understanding of Hospitality, Healthcare and Retail/Sales trends and hiring desires.
Evaluated strengths and weaknesses of candidates through effective screening processes.

Company Name - Business Development Specialist
City, State03/2021 - 07/2021

As BDS, core responsibilities were to maintain sales and rapport consistency through pipeline of Accounts who fit the Business model as well as certain requirements and qualifications.
Cold called about 100 businesses daily.
Came up with detailed plans to enhance sales management and prioritize long-term business goals.
Used Sales Force, SalesLoft, LinkedIn, LinkedIn Sales Navigator and Excel to track and to handle current portfolio and prospective leads.
Conducted regular meetings with C-Level to Managerial level to small businesses to Enterprise Acct. level clients to build positive and productive relationships.

Company Name - Customer Retention Specialist
City, State07/2019 - 06/2020

Adhered to appropriate legal scripting when required.
Handled over 100 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Effective liaison between customers and internal departments.
Surpassed sales goals through implementation of effective marketing strategies.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Managed timely and effective replacement of damaged or missing products.
Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Communicated professionally with colleagues, freelancers and clients.

Resume Overview

School Attended

College of Lake County
US Naval Station

Job Titles Held:

Customer Service/Account Manager, Inside Sales
Recruiter
Business Development Specialist
Customer Retention Specialist

Degrees

Some College (No Degree) : Applied Sciences, Criminal Justice, Business Administration
Some College (No Degree) : Secretarial Studies And Office Administration

Customer Service/Account Manager, Inside Sales Resume Example

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