Customer Service Resume Example

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(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Have profound logistics and financial relevant experience.

Bilingual in English and Chinese.

Multitasking with terrific interpersonal and communication skills.

Offering proven problem-solving and team building abilities.

Hardworking with exceptional track record of high-quality work. Strong collaboration skills to thrive in fast-paced, high-stress environments.

  • Procurement
  • Team supervision
  • Cost control
  • Superior organization skills
  • Superior communication skills
  • Data reduction
  • English and Chinese
  • Cantonese
  • Time management
  • Organizational strengths
  • Cash handling accuracy
  • Project management
  • Project delivery
  • Microsoft software
  • Payment processing
  • Income tax filing
  • Financial statement analysis
  • International shipping
  • Supply chain management
  • Customer service
  • Customer relationship management
  • Office support
  • 3rd party relationships
  • Price quotes
  • Banking relationships
  • Property estimate
  • Budget analysis
Education and Training
China Guangzhou University Guangzhou, CN, Expected in Bachelor : Finance & Securities - GPA :
Circle K Stores, Inc. - Customer Service
Bloomington, MN, 09/2020 - Current
  • Documented conversations with customers to track requests, problems and solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Determined shipping methods and prepared bills of lading, invoices, and other shipping documents.
  • Estimated freight and postal rates to track shipment costs and weights.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recorded data for transmitting US and Canadian HTS numbers for products.
  • Scheduled and booked transportations for 50 shipments per week.
  • Handle shipments A - Z
Db Schenker - Ocean Import Coordinator
Kansas City, MO, 06/2017 - 09/2020
  • Individual with multifaceted skill set that spans across all modes of international shipping
  • Daily coordination with logistic partners and overseas offices to facilitate effective coordination of international shipments
  • Maintaining satisfaction of customers and enterprise account through exceptional organizational skills, effective communication, and resourcefulness
  • Automated office operations by managing client correspondence, filing, record tracking and data communications
  • Automated office operations, managing client correspondence, record filing and data communications
  • Analyzed account information and trends for financial estimation report preparation and adjustments
  • Complete orders on time according to sales forecast and demand, maintain good service level and cost control
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
  • Divided and categorized cargo received and redirected shipments in response to customer requests
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
  • Maintained strong vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns
  • Responsible for communicating with customers, arranging project delivery and scheduling with third parties
  • Responsible for data collation and helping customers solve customs clearance problems
  • Handle invoices and sending billing to customer
Encore Fire Protection - Accounting Assistant
Lewiston, ME, 03/2016 - 11/2016
  • Processed journal entries, online transfers and payments
  • Verified vendor accounts by reviewing documentation, rectifying issues and contacting accountholders
  • Reviewed bank account statements to reconcile accounts by documenting correct financial information in general ledger
  • Used EXCEL to analyze finances and create detailed forecasts for day staff
  • Assisted senior leadership by processing tax documents, ensuring timely completion
  • Answered office phone calls and emails to direct customers and answer questions
  • Suggested key operational changes to improve performance such as extracting financial data from various reporting systems
  • Accurately tracked, verified and approved accounts payable and accounts receivable invoices and total balances into financial software, conducting monthly balance sheet reviews to reconcile variances
  • Followed detailed end of month accounting procedures to verify proper balancing of all accounts and readiness for new month
  • Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files
Bmo - Investment Advisor
Oswego, IL, 05/2015 - 12/2015
  • Verified, allocated and posted transactions in journals and computerized systems from documents such as invoices, receipts and reports
  • Developed and implemented data collection strategies by using EXCEL
  • Applied statistical methods to solving problems
  • Ensured data quality through quality control assessments
  • Managed data cleaning and quality evaluations
  • Maintained databases for accounting team
  • Assessed statistical techniques and algorithms for models
  • Created graphs, charts, and tables to report on results of statistical analyses
  • Presented data by computer readouts, graphs, charts, tables and written reports
  • Analyzed market data and wrote reports for leadership teams

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Resume Overview

School Attended
  • China Guangzhou University
Job Titles Held:
  • Customer Service
  • Ocean Import Coordinator
  • Accounting Assistant
  • Investment Advisor
  • Bachelor

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