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Customer Service Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Personable and dedicated Customer Service Representative with extensive experience in retail industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Friendly and efficient server devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding food standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Positive, upbeat customer service representative brings more than 10 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Innovative customer service representative focused on maintaining high levels of accuracy as well as achieving customer service and sales goals.

Skills
  • Report generation
  • Credit card payment processing
  • Report creation
  • Call center experience
  • Stockroom procedures
  • Customer relations
  • Inbound and outbound calling
  • Sales expertise
  • In-store support
  • Retail sales customer service
Experience
09/2019 to Current Customer Service Circle K Stores, Inc. | Charleston, SC,
  • Assessed customer needs and upsold products and services to maximize sales.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Trained numerous new employees within the year or working at kohls in procedures and policies in order to maximize team performance.
  • Answered 100+ inbound calls per day and directed to designated individuals or departments.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Educated customers on special pricing opportunities and company offerings.
11/2013 to 02/2019 Machine Operator Multi-Color Corporation | Rodeo, CA,
  • Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
  • Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.
  • Obtained appropriate tooling and fixtures to revise setups on calibrated test strands.
  • Completed product assembly according to standardized procedures.
  • Assisted assessment of finalized product development to maintain QC standards.
  • Inspected finished products for quality and adherence to customer specifications.
  • Built and packaged products to comply with multiple work orders and deadlines.
10/2011 to 10/2013 Line Cook Northwest By Southern Hospitality | Bothell, WA,
  • Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Kept stations stocked and ready for use to maximize productivity.
  • Washed and peeled ingredients to prepare for use in different meals and recipes.
  • Assisted in preparation of menu items such as steaks, burgers and sandwiches.
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Maintained hygienic kitchen by regularly mopping, disinfecting workspace and washing all utensils and glassware.
  • Prepared more than 100 dishes per day in fast-paced resturant environment while maintaining high customer satisfaction rate.
  • Interacted with waitstaff regarding special orders for customers, including those with food allergies and gluten intolerance.
  • Grilled and deep fried various foods, including meats, potatoes and fish.
12/2010 to 10/2011 Service Clerk Spartannash | Caro, MI,
  • Assisted customers with getting groceries loaded in vehicles.
  • Cleaned up spills, collected trash and swept and mopped floors.
  • Collected empty carts and returned each to store to minimize loss and damage to store property.
  • Checked prices and pulled product for customers.
  • Retrieved carts from returns and parking lot.
  • Helped customers complete purchases, including processing payments and bagging items.
  • Assisted customers by carrying packages and bags and securing purchases in vehicles.
  • Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
Education and Training
Expected in 06/2013 High School Diploma | West Ottawa High School, Holland, MI GPA:

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88Good

Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • West Ottawa High School
Job Titles Held:
  • Customer Service
  • Machine Operator
  • Line Cook
  • Service Clerk
Degrees
  • High School Diploma