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Customer Service Resume Example

Resume Score: 80%

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CUSTOMER SERVICE
Summary

Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Skills
  • Retail sales
  • Accurate money handling
  • POS system operation
  • Independent judgement
  • Customer assistance
  • Money handling
  • Teamwork
  • Stock Rotation
  • Product Pick
  • Equipment Operation
Experience
Customer Service, Company Name, November 2019-March 2020City, State
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Achieved high customer satisfaction scores by de-escalating complaints quickly.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Promoted branding initiatives while maintaining product displays to adhere to corporate standards.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Handled customers returns and processed transactions.
Warehouse Associate, Company Name, July 2019-November 2019City, State
  • Loaded perishable and non-perishable items into trucks according to planned delivery schedules.
  • Counted and stocked merchandise as specified by inventory control log.
  • Affixed accurate labels to customer packages to prevent unnecessary delays.
  • Inspected and moved products to designated areas in warehouse.
  • Inventoried items with daily cycle counts and monthly audits, investigating discrepancies to keep data accurate.
  • Staged products between receiving, storage and shipping areas to accurately transfer items.
  • Maintained accurate and current order and shipment forms, inventory documentation and customer records.
  • Scanned container labels to verify contents and determine target destination using RF scanners.
  • Identified defective, lost or missing merchandise and promptly reported issues to supervisor.
  • Contributed ideas on ways to improve or optimize warehousing procedures.
  • Unloaded freight using pallet jacks to transport heavy items to locations in warehouse.
  • Carefully arranged items on store racks and shelves ensuring correct location and prices.
  • Recognized and reported defective material and equipment.
Cashier/Warehouse Worker, Company Name, June 2018-March 2019City, State
  • Processed returned items in accordance with store policy.
  • Helped customers find specific products, answering questions and offering advice.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Staged products between receiving, storage and shipping areas to accurately transfer items.
  • Identified defective, lost or missing merchandise and promptly reported issues to supervisor.
  • Counted and stocked merchandise as specified by inventory control log.
  • Ensured damaged products were identified and removed when received.
  • Monitored work areas for cleanliness and obstacles, moving cartons and boxes to keep all aisles free of clutter for ease of movement.
Child Resgistration/Childcare Worker, Company Name, August 2016-April 2017City, State
  • Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary.
  • Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
  • Secured indoor and outdoor premises to protect children under care.
  • Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
  • Developed and implemented lesson plans based on ages and abilities of class children.
  • Enforced rules to teach manners and maintain safe environment.
  • Discussed new developments, misbehavior and concerns with parents or guardians.
  • Implemented and oversaw activities centered on promoting learning and imaginative play.
  • Taught children how to complete basic crafts such as paintings, drawings and decorations.
  • Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
  • Updated detailed records for each child with information such as daily observations, meals served and medications administered.
  • Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities.
Education and Training
Nursing, , El Paso Community College, CityState
High School DiplomaEastwood High School, , CityStateJune 2016
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Resume Overview

School Attended

  • El Paso Community College
  • Eastwood High School

Job Titles Held:

  • Customer Service
  • Warehouse Associate
  • Cashier/Warehouse Worker
  • Child Resgistration/Childcare Worker

Degrees

  • High School Diploma

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