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customer service, Resume Example

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CUSTOMER SERVICE,
Professional Summary

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Skill Highlights

Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Sharp problem solver

Courteous demeanor

Energetic work attitude

Telephone inquiries specialist

Service solutions expert

Dedicated to process improvement

Devoted to data integrity

Strong problem solving ability

Negotiation competency

Troubleshooting skills
  • Customer service expert
  • Telecommunication skills
  • Invoice processing
  • Adaptive team player
  • Visual merchandising proficiency
  • High customer service standards
  • Customer service management expertise
  • Devoted to data integrity
  • Telecommunications knowledge
  • Proficient with Microsoft Office Suite
  • Proficient in customer account software
  • Multi-channel contact center software
Work Experience
September 2012
to
Current
Convergys Pharr, TX customer service,
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Review insurance policy terms to determine whether a particular loss is covered by insurance.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
  • Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
  • oceangate, pharr, TX United States.
June 2013
to
April 2014
Oceangate Pharr, T Sales
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Make and confirm reservations.
  • Issue room keys and escort instructions to bellhops.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Compute bills, collect payments, and make change for guests.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
  • Arrange tours, taxis, or restaurant reservations for customers.
  • Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
  • Demonstrated mastery of customer service call script within specified timeframes.
February 2012
to
October 2012
Ticketmaster Pharr, T Sales
  • Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
  • Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Explain products or services and prices, and answer questions from customers.
  • Obtain customer information such as name, address, and payment method, and enter orders into computers.
  • Record names, addresses, purchases, and reactions of prospects contacted.
  • Answer telephone calls from potential customers who have been solicited through advertisements.
  • Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
  • Maintain records of contacts, accounts, and orders.
  • penncro associates, mcallen, TX United States.
May 2010
to
September 2011
Penncro Associates Pharr, T collection
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Advise customers of necessary actions and strategies for debt repayment.
  • Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
  • Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
  • Locate and monitor overdue accounts, using computers and a variety of automated systems.
  • Answer customer questions regarding problems with their accounts.
  • Record information about financial status of customers and status of collection efforts.
  • Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
  • Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
  • Receive payments and post amounts paid to customer accounts.
  • Negotiate credit extensions when necessary.
  • Valley primary care network, harlingen, TX United States promotor.
October 2007
to
September 2009
Valley Primary Care Network Pharr, T promotor
  • Submit reports and review reports or problems with superior.
  • Provide information or refer individuals to public or private agencies or community services for assistance.
  • Consult with supervisor concerning programs for individual families.
  • Advise clients regarding food stamps, child care, food, money management, sanitation, or housekeeping.
  • Visit individuals in homes or attend group meetings to provide information on agency services, requirements, or procedures.
  • Assist in planning food budgets, using charts or sample budgets.
  • Assist in locating housing for displaced individuals.
  • Observe clients' food selections and recommend alternate economical and nutritional food choices.
  • Assist clients with application for SNAP, TANF, AND MEDICAID.
Education and Training
Mar 2005
Mid Valley Academy McAllen, Tx, United States High School Diploma: high school
Skills

administrative, advertisements, agency, basic, billing, bookkeeping, budgets, charts, contracts, credit, clients, Customer Service, financial, insurance, letters, meetings, Access, Excel, mail, money, Word, network, reading, recording, sales, scripts, supervisor, Telephone, telephones, Phone

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Resume Overview

Companies Worked For:

  • Convergys
  • Oceangate
  • Ticketmaster
  • Penncro Associates
  • Valley Primary Care Network

School Attended

  • Mid Valley Academy

Job Titles Held:

  • customer service,
  • Sales
  • collection
  • promotor

Degrees

  • High School Diploma : high school

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