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Customer Service Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Driven Retail professional with top-notch sales abilities, service-oriented nature and analytical approach to resolving customer problems. Sells [Type] and [Type] products while adapting to new industry trends and changing customer desires. Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry]. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction. [Job Title] with over [Number] years of successful experience in [Skill] and [Skill]. Recognized consistently for performance excellence and contributions to success in [Industry] industry. Strengths in [Skill] and [Skill] backed by training in [Area of study].

Skills
  • Item Ticketing and Pricing
  • Energy and Physical Stamina
  • Sales and Promotions
  • Safety and Cleanliness Standards
  • Strong Communication and Interpersonal Skills
  • POS Software
  • Excellent Written and Verbal Communication
  • Building Customer Relationships and Loyalty
  • Attention to Detail
  • Store Policies and Procedures
  • Security Practices
  • Product Knowledge
  • Customer Service
  • Payment Processing
  • Exceeding Customer Expectations
  • Computer Proficiency and Microsoft Office
  • Honest and Ethical
  • Verbal and Written Communication
  • Cash Handling
  • Documentation and Reporting
Work History
Customer Service , 05/2019 to 11/2020
Frontier CooperativeColumbus, OH,
  • Issued receipts and processed refunds, credits, or exchanges.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in [Type] and [Type] products.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Drove team revenue totals by bringing in over $[Amount] in sales.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Folded and arranged [Type] merchandise in attractive displays to drive sales.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Assisted customers by answering questions and fulfilling requests.
  • Kept [Type] and [Type] areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Front Desk Clerk, 08/2018 to 02/2020
Tropicana EntertainmentGreenville, MS,
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Used [Software] to process reservations, check-ins and check-outs.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Oversaw fast-paced front desk operations at busy [Type] facility with as many as [Number] nightly guests.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Entered customer data using [Type] software and updated information whenever patrons changed rooms.
  • Collaborated with [Type] and [Type] team members to handle guest requirements from check-in through check-out.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Maintained transaction security by verifying payment cards against identification.
  • Immediately contacted housekeeping staff and maintenance department regarding guest room issues, including [Type] and [Type] to promote quick remediation.
  • Resolved service-related problems and documented actions in system.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Answering Service Operator, 06/2014 to 01/2015
Kootenai Medical CenterCoeur D Alene, ID,
  • Resolved customer issues through research and problem solving.
  • Maintained high level of customer service through friendly and polite demeanor.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Collected and verified directory information, including telephone numbers, addresses and proper spelling of names.
  • Relayed and transcribed written and verbal messages to [Job title].
  • Answered incoming calls, greeted callers, provided information, and transferring calls to appropriate parties.
  • Operated telephone operating system and documented calls in [Software].
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Connected callers with appropriate professional, department or business.
  • Operated digital paging system to notify recipients of incoming calls.
  • Received incoming calls and paged individuals and departments over PA system.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Searched relevant directories to find contacts, business addresses, and [Type] information for customers and employees.
  • Managed telephone switchboard of [Number] personnel and routed internal and external calls to provide quick connection.
  • Maintained accurate records of calls placed and received.
Education
High School Diploma: , Expected in 06/2000
JP. Mc Caskey High School - Lancaster, PA,
GPA:

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Resume Overview

School Attended
  • JP. Mc Caskey High School
Job Titles Held:
  • Customer Service
  • Front Desk Clerk
  • Answering Service Operator
Degrees
  • High School Diploma

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