Customer Service Resume Example
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CUSTOMER SERVICE
Summary
Seeking a position as a Bilingual Assistant in a challenging and fast paced environment that will allow for personal growth and career advancement.
Highlights
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Accomplishments
Increased office organization by developing more efficient filing system and customer database protocols.
Experience
Customer Service
May 2015 to November 2015Lincare － Hattiesburg , MS
May 2015 to November 2015Lincare － Hattiesburg , MS
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Provided accurate and appropriate information in response to customer inquiries.
- Addressed customer service inquiries in a timely and accurate fashion.
- Developed effective relationships with all call center departments through clear communication.
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
- Built customer loyalty by placing follow-up calls for customers who reported product issues.
- Properly directed inbound calls in phone queues to improve call flow.
Receptionist
January 2014 to May 2015C.T. Male Associates － Poughkeepsie , NY
January 2014 to May 2015C.T. Male Associates － Poughkeepsie , NY
- Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
- Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
- Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
- Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
- Ensures availability of treatment information by filing and retrieving patient records.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
- Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
- Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
- Helps patients in distress by responding to emergencies.
- Protects patients' rights by maintaining confidentiality of personal and financial information.
- Maintains operations by following policies and procedures; reporting needed changes.
- Contributes to team effort by accomplishing related results as needed.
Receptionist
September 2011 to March 2012C.T. Male Associates － Syracuse , NY
September 2011 to March 2012C.T. Male Associates － Syracuse , NY
- Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Maintained the front desk and reception area in a neat and organized fashion.
- Handled all media and public relations inquiries.
- Served as central point of contact for all outside vendors needing to gain access to the building.
- Maintained an up-to-date department organizational chart.
- Dispersed incoming mail to correct recipients throughout the office.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Organized files, developed spreadsheets, faxed reports and scanned documents.
- Properly routed agreements, contracts and invoices through the signature process.
- Received and distributed faxes and mail in a timely manner.
- Managed daily office operations and maintenance of equipment.
Medical Assistant
April 2011 to September 2011Florida Cancer Specialists, P.L. － Indianapolis , IN
April 2011 to September 2011Florida Cancer Specialists, P.L. － Indianapolis , IN
- Registering arriving patients
- Checking out departing patients
- Managing patients' files
- Checking in and out chiropractic equipment and supplies
- Maintaining billing and coding
- Recording vital signs and answering phones
- Maintaining and keeping track of office supplies
- Verifying insurance
- Sorting mail
- Transferring patients
- Maintaining an orderly work area
- Maintaining other inventories
Education
Medical Assistant : Nursing, 2011PCI Helath Training Center － City, State, USA
Certifications
Vital Signs Phlebotomy CPR Certified Glucose Testing Urinalysis Strep Testing Injections Auto Claving Dosage Calculations Ear Irrigation EKG Charting Hematocrit Manual First Aide Medical Asepsis Specimen Collection RBC Bandaging Pharmacology Venipuncture Scheduling HIPPA Regulation Medisoft/Practice Studio Medical Terminology ICD-9/CPT Coding Medical Ethics General Office Inventory Control Microsoft Office Pegboard OSHA Guideline Verification
Skills
Administrative, Clerical, CPR Certified, CPT Coding, Database, Directing, Forms, General Office, ICD-9, Inventory Control, letters, Medical Terminology, Medisoft, Mail, Microsoft Office, Office, Phlebotomy, Receptionist, Reception, Scheduling, Telephones, Valant
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Resume Overview
School Attended
- PCI Helath Training Center
Job Titles Held:
- Customer Service
- Receptionist
- Medical Assistant
Degrees
- Medical Assistant : Nursing , 2011
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