Customer Service Resume Example
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CUSTOMER SERVICE
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in a variety of industrys. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
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Work History
Customer Service / / Nothing Bundt Cakes - Cranberry , PA / 02.2015 - 11.2019
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Effectively communicated with customers about account changes, new Plant or Tree products or services and potential Home upgrades.
- Implemented and developed customer service training processes. when it came to training new people how to maintain the Plant Nursery, and/or new people in the office.
- E& W is a family owned and operated company, My family.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Promptly responded to inquiries and requests from prospective customers.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Created and maintained detailed database to develop promotional sales.
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
- Cross-trained and provided back up for customer service managers.
- Investigated and resolved accounting, service and delivery concerns.
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
Cashier / / Oakland Ice Center - Oakland , CA / 02.2012 - 10.2014
- Checked prices for customers and processed items sold by scanning barcodes.
- Reviewed and resolved differences between accounting information and cash drawer.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Assisted customers with special services, account updates and promotional options.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reviewed weekly sales circulars and monitored price changes.
- Assisted customers by answering questions and fulfilling requests.
- Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Vet Technician Assistant / / Mid County Veterinary Hospital - City , STATE / 02.2009 - 07.2011
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.
- Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
- Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
- Followed all pet care instructions, including dietary needs and medication regimens.
- Evaluated incoming patients to determine treatment needs and urgency of care.
- Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition.
- Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention.
- Conducted office management and emergency preparedness orientation to provide special skills and test specific emergency plan components.
- Equipped and organized facility to comply with company strategy for online and offline quality controls.
- Welcomed visitors to office, communicated arrival to team and managed visit expectations.
- Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
- Engaged client executives to assess strategic business needs and challenges and translate business strategy into human capital opportunities with business impact.
- Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data.
Education
Strayer University - City / 04.2014Associate of Arts: Business Administration
Strayer University - City / Expected in 11.2020Bachelor of Arts: Marketing
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Resume Overview
School Attended
- Strayer University
Job Titles Held:
- Customer Service
- Cashier
- Vet Technician Assistant
Degrees
- Associate of Arts : Business Administration
Bachelor of Arts : Marketing
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