Highly enthusiastic customer service professional with over 20 years client interface experience. Results-driven customer service with proven ability to establish rapport with clients. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
1 Extensive knowledge of accounting systems and
MS word, Informix, Excel, PowerPoint , including Mas Databases.
2 40+ wpm, Ten-Key (by Touch)
3 Computer proficiency
4 Aspect/Empower Management program
5 Avaya Call Management Systems,
6 Real-Time Adherence
7 Proficient in CAS and /or MTV Experience, Mailrx/CCP and Argus.As well as using Mentor.
8 Processing exceptions and scheduling events.
9 Strong organizational skills, active listening skills, seasoned in conflict resolution, with sharp problem solver.
10 With courteous demeanor, energetic work attitude, and time management.
Operational analyst and reporting of real time call traffic. Provided each site support and direction by monitoring the operations workforce management applications. Advise senior leadership on critical operation needs.
Responsible for all Nextel retail stores that sell Nextel products., training employees, over the phone and assisting with activating, troubleshooting phone units. Processing and approving credit applications. Assist retailers with making necessary changes to the customer contracts and upgrading phone units.
Computed Data Reports
Continuing education in accounting,
Excellent communication skills, Ten-Key (by touch), data entry, lotus notes, Microsoft outlook, Excel, PowerPoint, MS Word, Scheduling, researching, active listening, creative problem solving, critical thinking , executive management support, telephone skills, time management, multi-task management, organizational skills, prioritization, professional and friendly.
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