Customer Service Resume Example

Highly enthusiastic customer service professional with over 20 years client interface experience. Results-driven customer service with proven ability to establish rapport with clients. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Customer Assistance 

• Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Quality Communication 

• Interacted with 50+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers. Excellent communication skills with ability to communicate clearly and concisely in both English and Spanish.

Customer Service 

• Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Multi-tasking 

• Adapted to fast pace environment , documenting and implementing within the organization. Also contributed and developed new process and procedures.

Computed Data Reports 

• Provided required daily, weekly, monthly and quarterly reports. Proficient in using technology to enhance data and information management.

Management 

• Diligent people manager, able to successfully manage people and communicate with all levels of employees and customers.

Excellent communication skills, Ten-Key (by touch), data entry, lotus notes, Microsoft outlook, Excel, PowerPoint, MS Word, Scheduling, researching, active listening, creative problem solving, critical thinking , executive management support, telephone skills, time management, multi-task management, organizational skills, prioritization, professional and friendly.