Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Summary
Ambitious student pursuing a Biomedical Sciences degree eager to contribute developed knowledge in EKG tech role. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings. Planning on pursuing graduate studies as a Physician Assistant.
Skills
- Lab Equipment Operation
- Indirect Patient Care
- Hospice Care
- HIPAA Compliance
- Data Entry
- Scheduling
- Appointment Setting
- Electrocardiogram (EKG/ECG)
- EKG Set Up and Monitoring
- Electrocardiography (EKG)
- Charting and Clinical Documentation
- Advanced Anatomy Knowledge
- Problem Solving
- Motivational
- Decision Making
- Active Listener
- Time Management
- Communication
- Customer Service
- Teamwork Collaboration
- Leadership
- Microsoft Office Expertise
- Report Transcription
- Calendaring
- Product Organization
- Customer Complaint Resolution
- Client Relations
- Document Control
- In-Store Support
- Good Listening Skills
Education and Training
University Of South Florida , Expected in 05/2023 – – Bachelor of Science : Biomedical Sciences - :
- Pre-PA program
- Minor in Psychology
- 3.85 GPA
- Bright Futures Recipient
Mater Academy Charter High , Expected in 05/2020 – – High School Diploma : - :
- 3.75 GPA
- Honor Roll 2020, 2019
- Cum laude graduate
Experience
Raising Canes Chicken - Customer Service
Chillicothe, OH, 07/2020 - Current
Chillicothe, OH, 07/2020 - Current
- My job as a customer service representative, allows me to help people in regard to their parking permit.
- I would answer any question customers might have in regards to parking at the university.
- Assessed customer needs and upsold products and services to maximize sales.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented conversations with customers to track requests, problems and solutions.
- Reviewed account and service histories to identify trends and issues.
- Set up and activated customer accounts to maintain QA satisfaction levels.
- Educated customers on special pricing opportunities and company offerings.
Schlotzsky's Deli - Cruise Pier Agent
Forney, TX, 01/2020 - 02/2020
Forney, TX, 01/2020 - 02/2020
- As a Pier Agent at Cruiseport Destinations, I was the face of Royal Caribbean Cruises Line.
- I help check in thousands of people daily before having their planned vacation, making my day bright as it can be.
- Having the opportunity to make others smile makes me happy.
- Acquired tickets and fees from individuals and larger groups prior to start of tour.
- Entertained visitors and tourists with various props and signs to maximize engagement.
- Kept safety of all members of group at high level by pointing out cracked sidewalks, bad lighting and steps and provided assistance as needed.
- Improved operations by working with team members and customers to find workable solutions.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Schlotzsky's Deli - Cashier
Gilmer, TX, 03/2019 - 01/2020
Gilmer, TX, 03/2019 - 01/2020
- As a cashier I had the opportunity to interact with customers, give them promotions, explain any doubt they may have.
- Help them during their visit at the store and always be kind to them.
- Helped customers find specific products, answered questions and offered product advice.
- Operated cash register, collected payments and provided accurate change.
- Assisted with purchases, locating items and signing up for rewards programs.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Increased sales 25% by suggesting specific purchases to customers.
- Properly verified customer identification for alcohol or tobacco purchases.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Monitored sales events, added new merchandise and rang up purchases.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Trained new employees in cashiering procedures, offering assistance in resolving promotion issues.
- Assisted customers with account updates, new service additions and promotional offers.
- Resolved issues with cash registers, card scanners and printers.
- Trained new team members in cash register operation, stock procedures and customer service.
- Inspected items for damage and obtained replacements for customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
McDonald's Restaurant - Cashier
City, STATE, 05/2018 - 03/2019
City, STATE, 05/2018 - 03/2019
- As a cashier in McDonald’s, I had the opportunity to work in a fast pace company, which allowed me to be better prepared for future careers.
- I also had the opportunity to interact with customers and help them in case they needed help.
- Helped customers find specific products, answered questions and offered product advice.
- Operated cash register, collected payments and provided accurate change.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Learned roles of other departments to provide coverage and keep store operational.
- Monitored sales events, added new merchandise and rang up purchases.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Resolved issues with cash registers, card scanners and printers.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Trained new team members in cash register operation, stock procedures and customer service.
- Inspected items for damage and obtained replacements for customers.
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Resume Overview
School Attended
- University Of South Florida
- Mater Academy Charter High
Job Titles Held:
- Customer Service
- Cruise Pier Agent
- Cashier
- Cashier
Degrees
- Bachelor of Science
- High School Diploma
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