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Customer Service Resume Example

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CUSTOMER SERVICE
Summary

Ambitious student pursuing a Biomedical Sciences degree eager to contribute developed knowledge in EKG tech role. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings. Planning on pursuing graduate studies as a Physician Assistant.

Skills
  • Lab Equipment Operation
  • Indirect Patient Care
  • Hospice Care
  • HIPAA Compliance
  • Data Entry
  • Scheduling
  • Appointment Setting
  • Electrocardiogram (EKG/ECG)
  • EKG Set Up and Monitoring
  • Electrocardiography (EKG)
  • Charting and Clinical Documentation
  • Advanced Anatomy Knowledge
  • Problem Solving
  • Motivational
  • Decision Making
  • Active Listener
  • Time Management
  • Communication
  • Customer Service
  • Teamwork Collaboration
  • Leadership
  • Microsoft Office Expertise
  • Report Transcription
  • Calendaring
  • Product Organization
  • Customer Complaint Resolution
  • Client Relations
  • Document Control
  • In-Store Support
  • Good Listening Skills
Experience
Company NameCity, StateCustomer Service08/2020 to Current
  • My job as a customer service representative, allows me to help people in regard to their parking permit.
  • I would answer any question customers might have in regards to parking at the university.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Reviewed account and service histories to identify trends and issues.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Educated customers on special pricing opportunities and company offerings.
Company NameCity, StateCruise Pier Agent02/2020 to 03/2020
  • As a Pier Agent at Cruiseport Destinations, I was the face of Royal Caribbean Cruises Line.
  • I help check in thousands of people daily before having their planned vacation, making my day bright as it can be.
  • Having the opportunity to make others smile makes me happy.
  • Acquired tickets and fees from individuals and larger groups prior to start of tour.
  • Entertained visitors and tourists with various props and signs to maximize engagement.
  • Kept safety of all members of group at high level by pointing out cracked sidewalks, bad lighting and steps and provided assistance as needed.
  • Improved operations by working with team members and customers to find workable solutions.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Company NameCity, StateCashier04/2019 to 02/2020
  • As a cashier I had the opportunity to interact with customers, give them promotions, explain any doubt they may have.
  • Help them during their visit at the store and always be kind to them.
  • Helped customers find specific products, answered questions and offered product advice.
  • Operated cash register, collected payments and provided accurate change.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Increased sales 25% by suggesting specific purchases to customers.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Trained new employees in cashiering procedures, offering assistance in resolving promotion issues.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Resolved issues with cash registers, card scanners and printers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Inspected items for damage and obtained replacements for customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Company NameCity, StateCashier06/2018 to 04/2019
  • As a cashier in McDonald's, I had the opportunity to work in a fast pace company, which allowed me to be better prepared for future careers.
  • I also had the opportunity to interact with customers and help them in case they needed help.
  • Helped customers find specific products, answered questions and offered product advice.
  • Operated cash register, collected payments and provided accurate change.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Resolved issues with cash registers, card scanners and printers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Inspected items for damage and obtained replacements for customers.
Education and Training
Bachelor of Science:Biomedical SciencesExpected in 05/2023University Of South Florida
  • Pre-PA program
  • Minor in Psychology
  • 3.85 GPA
  • Bright Futures Recipient
High School Diploma05/2020Mater Academy Charter High
  • 3.75 GPA
  • Honor Roll 2020, 2019
  • Cum laude graduate
CERTIFICATIONS
  • Monitor Tech 12-Lead Electrocardiogram
  • Monitor Tech Arrhythmia Interpretation
  • Medical Scribe
  • Adobe Certified Associate Digital Video using Premiere Pro CC 2015
  • Microsoft Office Specialist Word
  • Microsoft Office Specialist PowerPoint
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Resume Overview

School Attended

  • University Of South Florida
  • Mater Academy Charter High

Job Titles Held:

  • Customer Service
  • Cruise Pier Agent
  • Cashier

Degrees

  • Bachelor of Science : Biomedical Sciences Expected in 05/2023
    High School Diploma 05/2020

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