Customer Service Resume Example Panera Bread

CUSTOMER SERVICE

Summary

Personable, friendly and solution-oriented teammate with over 4 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, problem-solving, time management and leadership. Dedicated to customer loyalty and satisfaction.

Skills

Credit card payment processing
Report creation
Report generation
Data evaluation
Sales expertise
Adaptive team player
Customer relations
High-energy attitude
Technologically savvy

Senior leadership support
Reliable and trustworthy
Time management
People skills
Multitasking
Relationship building
Flexible
Teambuilding

Experience

10/2020 - CurrentCustomer ServicePanera Bread | La Crosse, WI

Assisted with purchases, locating items and signing up for rewards programs.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Operated cash register, collected payments and provided accurate change.
Helped customers find specific products, answered questions and offered product advice.
Welcomed customers, offering assistance to help find necessary store items.
Resolved issues with cash registers, card scanners and printers.

06/2017 - 08/2020Daycare ProviderZion Lutheran Church | Buffalo, MN

Balanced schedules to provide optimal rest, play and educational periods.
Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
Secured indoor and outdoor premises to protect children under care.
Developed and implemented lesson plans based on ages and abilities of class children.
Improved group and individual behavior by employing positive management strategies.
Organized and planned age-appropriate lessons involving reading, crafts, music and movement.
Enforced rules to teach manners and maintain safe environment.
Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities.
Used techniques such as positive reinforcement and behavior modeling to instill discipline in children.
Kept children safe and secure at all times.
Maintained organized and clean classroom and work areas.

09/2019 - 03/2020Desk AssistantUniversity of Wisconsin-La Crosse | La Crosse, WI

Opened, sorted and distributed incoming mail to employees.
Answered, screened and forwarded calls with efficiency and accuracy.
Kept reception area, break area and conference room clean and orderly.
Greeted guests warmly, providing positive first impression of company.
Assisted production and distribution of memos, newsletters, email updates and other forms of communication.
Sorted incoming mail and directed to correct personnel each day.
Greeted customers, answered general questions and directed to appropriate locations.
Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
Operated cash register, collected payments and provided accurate change.

09/2017 - 01/2020Front of House Team MemberPizza Ranch Inc. | Buffalo, MN

Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
Conveyed world-class dining experience by explaining menu items thoroughly, taking accurate orders, delivering food courses at just right time and following up for refills or dessert.
Stocked and maintained massive buffet table with diligent planning and precision, making sure that food supply remained plentiful and fresh, with sparkling clean and sanitary surfaces.
Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
Welcomed each patron warmly, opened door, engaged guest to learn how to best serve and escorted guest to table or placed name on waitlist with communication of wait time.
Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
Trained newly hired top talent to fill key positions and maximize productivity.
Greeted customers and responded to informational requests.
Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
Processed credit card, EBT and gift certificate payments in electronic computer systems.
Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Cross-trained in Buffet and Bussing roles in order to provide skilled backup for team members.
Assisted customers to find appropriate products, answered product questions and provided product solutions.
Assisted with purchases, locating items and signing up for rewards programs.
Resolved issues with cash registers, card scanners and printers.
Operated cash register, collected payments and provided accurate change.
Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Learned roles of other departments to provide coverage and keep store operational.

Education and Training

Bachelor of Arts: Psychology
University Of Wisconsin - La Crosse | La Crosse, WI

Accomplishments

Recognized as Employee of the month for outstanding performance and team contributions.

Resume Overview

Companies Worked For:

Panera Bread
Zion Lutheran Church
University of Wisconsin-La Crosse
Pizza Ranch Inc.

School Attended

University Of Wisconsin - La Crosse

Job Titles Held:

Customer Service
Daycare Provider
Desk Assistant
Front of House Team Member

Degrees

Bachelor of Arts : Psychology

Customer Service Resume Example

Resume Score: 80%

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