Customer Service Resume Example
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CUSTOMER SERVICE
Summary
Personable, friendly and solution-oriented teammate with over 4 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, problem-solving, time management and leadership. Dedicated to customer loyalty and satisfaction.
Skills
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Experience
10/2020 - CurrentCustomer ServiceRaising Canes Chicken | Council Bluffs , IA
- Assisted with purchases, locating items and signing up for rewards programs.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Operated cash register, collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Welcomed customers, offering assistance to help find necessary store items.
- Resolved issues with cash registers, card scanners and printers.
06/2017 - 08/2020Daycare ProviderAvera Health | De Smet , SD
- Balanced schedules to provide optimal rest, play and educational periods.
- Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
- Secured indoor and outdoor premises to protect children under care.
- Developed and implemented lesson plans based on ages and abilities of class children.
- Improved group and individual behavior by employing positive management strategies.
- Organized and planned age-appropriate lessons involving reading, crafts, music and movement.
- Enforced rules to teach manners and maintain safe environment.
- Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities.
- Used techniques such as positive reinforcement and behavior modeling to instill discipline in children.
- Kept children safe and secure at all times.
- Maintained organized and clean classroom and work areas.
09/2019 - 03/2020Desk AssistantNbc Universal | Stamford , CT
- Opened, sorted and distributed incoming mail to employees.
- Answered, screened and forwarded calls with efficiency and accuracy.
- Kept reception area, break area and conference room clean and orderly.
- Greeted guests warmly, providing positive first impression of company.
- Assisted production and distribution of memos, newsletters, email updates and other forms of communication.
- Sorted incoming mail and directed to correct personnel each day.
- Greeted customers, answered general questions and directed to appropriate locations.
- Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
- Operated cash register, collected payments and provided accurate change.
09/2017 - 01/2020Front of House Team MemberChick-Fil-A | Greenacres , FL
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Conveyed world-class dining experience by explaining menu items thoroughly, taking accurate orders, delivering food courses at just right time and following up for refills or dessert.
- Stocked and maintained massive buffet table with diligent planning and precision, making sure that food supply remained plentiful and fresh, with sparkling clean and sanitary surfaces.
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
- Welcomed each patron warmly, opened door, engaged guest to learn how to best serve and escorted guest to table or placed name on waitlist with communication of wait time.
- Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Greeted customers and responded to informational requests.
- Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Cross-trained in Buffet and Bussing roles in order to provide skilled backup for team members.
- Assisted customers to find appropriate products, answered product questions and provided product solutions.
- Assisted with purchases, locating items and signing up for rewards programs.
- Resolved issues with cash registers, card scanners and printers.
- Operated cash register, collected payments and provided accurate change.
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
- Learned roles of other departments to provide coverage and keep store operational.
Education and Training
Bachelor of Arts: Psychology
University Of Wisconsin - La Crosse | City, State
University Of Wisconsin - La Crosse | City, State
Accomplishments
- Recognized as Employee of the month for outstanding performance and team contributions.
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Resume Overview
School Attended
- University Of Wisconsin - La Crosse
Job Titles Held:
- Customer Service
- Daycare Provider
- Desk Assistant
- Front of House Team Member
Degrees
- Bachelor of Arts : Psychology
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