customer service resume example with 3+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Personable, friendly and solution-oriented teammate with over 4 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, problem-solving, time management and leadership. Dedicated to customer loyalty and satisfaction.

  • Credit card payment processing
  • Report creation
  • Report generation
  • Data evaluation
  • Sales expertise
  • Adaptive team player
  • Customer relations
  • High-energy attitude
  • Technologically savvy
  • Senior leadership support
  • Reliable and trustworthy
  • Time management
  • People skills
  • Multitasking
  • Relationship building
  • Flexible
  • Teambuilding
10/2020 to Current Customer Service Raising Canes Chicken | Council Bluffs, IA,
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Operated cash register, collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Resolved issues with cash registers, card scanners and printers.
06/2017 to 08/2020 Daycare Provider Avera Health | De Smet, SD,
  • Balanced schedules to provide optimal rest, play and educational periods.
  • Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
  • Secured indoor and outdoor premises to protect children under care.
  • Developed and implemented lesson plans based on ages and abilities of class children.
  • Improved group and individual behavior by employing positive management strategies.
  • Organized and planned age-appropriate lessons involving reading, crafts, music and movement.
  • Enforced rules to teach manners and maintain safe environment.
  • Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities.
  • Used techniques such as positive reinforcement and behavior modeling to instill discipline in children.
  • Kept children safe and secure at all times.
  • Maintained organized and clean classroom and work areas.
09/2019 to 03/2020 Desk Assistant Nbc Universal | Stamford, CT,
  • Opened, sorted and distributed incoming mail to employees.
  • Answered, screened and forwarded calls with efficiency and accuracy.
  • Kept reception area, break area and conference room clean and orderly.
  • Greeted guests warmly, providing positive first impression of company.
  • Assisted production and distribution of memos, newsletters, email updates and other forms of communication.
  • Sorted incoming mail and directed to correct personnel each day.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
  • Operated cash register, collected payments and provided accurate change.
09/2017 to 01/2020 Front of House Team Member Chick-Fil-A | Greenacres, FL,
  • Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
  • Conveyed world-class dining experience by explaining menu items thoroughly, taking accurate orders, delivering food courses at just right time and following up for refills or dessert.
  • Stocked and maintained massive buffet table with diligent planning and precision, making sure that food supply remained plentiful and fresh, with sparkling clean and sanitary surfaces.
  • Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
  • Welcomed each patron warmly, opened door, engaged guest to learn how to best serve and escorted guest to table or placed name on waitlist with communication of wait time.
  • Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
  • Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Greeted customers and responded to informational requests.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Cross-trained in Buffet and Bussing roles in order to provide skilled backup for team members.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Resolved issues with cash registers, card scanners and printers.
  • Operated cash register, collected payments and provided accurate change.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Learned roles of other departments to provide coverage and keep store operational.
Education and Training
Expected in Bachelor of Arts | Psychology University Of Wisconsin - La Crosse, La Crosse, WI GPA:
  • Recognized as Employee of the month for outstanding performance and team contributions.

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Resume Overview

School Attended

  • University Of Wisconsin - La Crosse

Job Titles Held:

  • Customer Service
  • Daycare Provider
  • Desk Assistant
  • Front of House Team Member


  • Bachelor of Arts

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