LiveCareer
LiveCareer
  • Dashboard
  • Jobs
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Education
      • Administrative
      • Medical
      • Human Resources
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Nursing
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • View All
    • Resume Services
    • Resume Formats
    • Resume Review
    • How to Write a Resume
    • CV Examples
    • Resume Objectives
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • Business Operations
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Jobs
    • Mobile App
    • Job Search
    • Job Apply Tool
    • Salary Calculator
    • Business Letters
    • Job Descriptions
  • Questions
  • Resources
  • About
  • Contact
  • 0Notifications
    • Notifications

      0 New
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Customer Service
Please provide a type of job or location to search!
SEARCH

Customer Service Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
CUSTOMER SERVICE
Professional Summary

Goal is to look for a great opportunity in a career in a Sales, Customer Service or a Customer Service Representative and use skills like Microsoft ,Data Entry to help the company to excel . Am a hard worker and very passionate person in what I do and I love learning new thing in a career to improve myself and my career. Hardworking Customer Service Representative with

five years of experience . Trained in project and time management with extensive knowledge of Office Management and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in Customer Service and Sales through the Walmart industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Hardworking Customer Service Advocate bringing many years of experience with Walmart meeting their customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.

Skills
  • Inbound and Outbound Calling
  • Sales
  • Shipping and Receiving
  • Guest Services
  • Cash Handling
  • Cleaning
  • Store Merchandising
  • Product Knowledge
  • Point of Sale Systems
  • Cash Register Operation
  • Client Needs Assessment
  • Scheduling
  • Customer Complaint Resolution
  • Product Location
  • Customer Service
  • Sales Goals
Work History
Customer Service05/2017 to 03/2020
Walmart – Oklahoma City, OK
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Recommended products and services to customers, thoroughly explaining details.
  • Regularly exceeded daily sales and product add-on quotas.
  • Provided information to customers regarding pre-paid cards, charge card and loyalty program and helped to open and activate new accounts.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Educated customers on promotions to enhance sales.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Customer Service Associate09/2008 to 02/2010
Dollar General – Marshall, AK
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Manager04/2005 to 10/2007
Delete, Banners Island – Stockton, CA
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
  • Devised and published metrics to measure organization's success in delivering world class customer service.
  • Assessed call center trends to identify improvement opportunities and devise forward-thinking approaches to better align processes with intended results.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
Education
High School Diploma08/2002Franklin High School- Stockton, CA

Click and drag to move If relevant, include your most recent educational achievements and the dates here, Expand Click and drag to move Delete Ged at San Joaquin Delta College

GED06/2005San Joaquin Delta College- Stockton, CA

Adult Education for GED

GED05/2007San Joaquin Delta College- Stockton, CA
  • Awarded Certificate of completion of Office Technology
  • Office Management
  • Data Key
  • Typing 35 wpm
  • Filing

Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Walmart
  • Dollar General
  • Delete, Banners Island

School Attended

  • Franklin High School
  • San Joaquin Delta College

Job Titles Held:

  • Customer Service
  • Customer Service Associate
  • Customer Service Manager

Degrees

  • High School Diploma 08/2002
    GED 06/2005
    GED 05/2007

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Customer-Service-Representative-Customer-Service-resume-sample

Customer Service Representative Customer Service

MFA OIL & PROPANE

New Haven, Missouri

Customer-Service-resume-sample

Customer Service

Xerox

Houston, Texas

Customer-Service-resume-sample

Customer Service

Assurant Specialty Property

Xenia, Ohio

About
  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
Help & Support
  • Work Here
  • Contact Us
  • FAQs
Languages
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
Customer Service
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2021, Bold Limited. All rights reserved.