Customer Service Resume Example
Goal is to look for a great opportunity in a career in a Sales, Customer Service or a Customer Service Representative and use skills like Microsoft ,Data Entry to help the company to excel . Am a hard worker and very passionate person in what I do and I love learning new thing in a career to improve myself and my career. Hardworking Customer Service Representative with
five years of experience . Trained in project and time management with extensive knowledge of Office Management and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in Customer Service and Sales through the Walmart industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Hardworking Customer Service Advocate bringing many years of experience with Walmart meeting their customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.
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Raising Canes Chicken – Florissant , MO
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Recommended products and services to customers, thoroughly explaining details.
- Regularly exceeded daily sales and product add-on quotas.
- Provided information to customers regarding pre-paid cards, charge card and loyalty program and helped to open and activate new accounts.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Educated customers on promotions to enhance sales.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Wegmans Food Markets, Inc. – Hornell , NY
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Championx Corp. – Denver City , TX
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
- Devised and published metrics to measure organization's success in delivering world class customer service.
- Assessed call center trends to identify improvement opportunities and devise forward-thinking approaches to better align processes with intended results.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
Click and drag to move If relevant, include your most recent educational achievements and the dates here, Expand Click and drag to move Delete Ged at San Joaquin Delta College
Adult Education for GED
- Awarded Certificate of completion of Office Technology
- Office Management
- Data Key
- Typing 35 wpm
- Filing
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Resume Overview
School Attended
- Franklin High School
- San Joaquin Delta College
Job Titles Held:
- Customer Service
- Customer Service Associate
- Customer Service Manager
Degrees
- High School Diploma 08/2002
GED 06/2005
GED 05/2007
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