LiveCareer-Resume

customer service resume example with 10+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Responsible and friendly [Job Title] able to make customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.

Upbeat, customer-focused Sales Associate with [Number] years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Able to deliver memorable guest experience through welcoming interactions and extensive product knowledge.

Motivated retail professional with strong sales, customer service and problem-solving abilities. Skilled at selling [Product or Service] and able to learn new information quickly to maximize contributions and respond to changing customer preferences. Desire to apply expertise to new role with [Company] and make lasting positive impact on business operations.

Motivated to apply education and [Type] abilities to enhance [Type] operations. Eager to learn new skills and advance knowledge with hands-on experience. Proficient in [Software] and [Software] with advanced interpersonal abilities.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Innovative [Job Title] focused on maintaining high levels of accuracy as well as achieving customer service and sales goals. Proven ability to establish rapport with clients and exceed all sales goals. In-depth knowledge of [Software] and [Software].

Hardworking [Job Title] accustomed to fast-paced [Type] call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in [Industry] standards and best practices.

Resourceful [Job Title] gifted in connecting with business customers to meet account needs, drive growth and build retention. Knowledgeable about [Product or Service] and skilled at meeting and exceeding sales targets. Service-oriented and quality-focused with demonstrated success over [Number] years of [Industry] experience.

Energetic and reliable [Job Title] well-trained in overseeing CRM for high-end merchandise environments. Proven performer leverages superior communication and relationship-building strengths. Detailed focus to increase and retain long-term customers.

Skills
  • Insurance billing
  • Security systems
  • Process improvement
  • Problem resolution
  • First Aid/CPR
  • MS Office
  • Organization
  • Communications
  • Team building
  • Relationship development
  • Customer service
Experience
Customer Service, 10/2018 to 06/2020
Service PartnersFarmington Hills, MI,
  • Answered [Number] calls per [Timeframe] to answer customer questions.
  • Improved operations by working with team members and customers to find workable solutions.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Collaborated with others to discuss new [Type] opportunities.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Communicated with customers about [Product or Service] offerings, including policies, restrictions and refund policies.
  • Drove sales of [Type] and [Type] products by applying proactive nature, knowledge of customer preferences and active listening skills.
  • Educated customers on product and service offerings.
  • Designed and deployed new display ideas to improve accessibility to merchandise, increasing sales [Number]%.
Nurse Technician, 03/2017 to 08/2018
Anne Carlsen Center For ChildrenMoorhead, MN,
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Took patients vitals, including blood pressure, temperature and pulse and documented vital signs and weight of patients.
  • Collected blood, tissue and other laboratory specimens and prepared for lab testing.
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
  • Monitored fluid intake and output levels to evaluate electrolyte imbalances.
  • Completed daily patient charting on computer with [Software] and [Software].
  • Monitored telemetry and vital signs for [Number]-bed unit to document patients' vitals and heart rhythms.
  • Assessed patients' physical and mental conditions by thoroughly assessing medical histories and communicated to patients to base trust.
  • Protected and promoted patient rights and assisted individuals to achieve maximum independence.
Customer Service Specialist, 02/2007 to 12/2014
Newegg, Inc.Stafford, TX,
  • Reviewed account and service histories to identify trends and issues.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Evaluated quality of representatives' phone calls and provided feedback to management.
  • Handled customer complaints promptly and effectively.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Assisted in training and motivating new employees.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Provided outstanding [Type] service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Documented and scoped actions taken to resolve issues after service calls.
Education and Training
High School Diploma: , Expected in 05/2001 to Brittany Academy - North Carolina , NC
GPA:

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Resume Overview

School Attended

  • Brittany Academy

Job Titles Held:

  • Customer Service
  • Nurse Technician
  • Customer Service Specialist

Degrees

  • High School Diploma

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